If you truly care for your pet, please do not take your pet here, specifically a dog/pup…read more
Yesterday was supposed to be a playful, fun time for my 7 month old, 50lb Bully, Moosey. Upon drop off I was informed that the staff will be doing an assessment of Mossey mannerisms, and her behavior and place her according. I was completely okay with this because Moosey is a very well behaved, loves other dogs, kids, people kind of pup. They gave me access to the live camera footage so that I could check in on her if I'd like.
At around 9ish I decided to log into the camera feed, and I saw that Moosey was in with the bigger group of dogs which I was fine with because she normally plays with bigger dogs with no issue. Moosey was running and playing and trying to figure out what all was going on, new smells, new noises, new environment. A few minutes later I checked back on the camera and to my surprise I noticed a brown and white, much bigger dog mounting Moosey (she is a spayed girl). This other dog had about 100 pounds over Moosey. To my surprise, no staff was near to redirect and correct the other dog from mounting. Moosey was not happy, she was scared. Her tail was tucked and she was very uncomfortable. This happened at least 4 more times with no staff correction. I called my wife and told her what was going on and as she was watching the camera feed at that time and she noticed three large black labs circling Moosey each one of them eventually mounting her. I told my wife I was going to pick Moosey up at that point. Upon me getting ready my wife sent me a picture where a staff member is sitting in a chair outside with 40+ dogs and watching my pup who is 7 months old get chased down, circled and mounted again by the lab dogs. Once again, no redirection, no separating the labs and brown/white dog from her, NOTHING! She sat in the chair and watched my little girl get terrorized!
I was furious! Upon walking in to pick Moosey up I asked to speak to a manager/owner, and a lady finally pops out beside the office behind the desk. I told her what I had witnessed and how unpleased I was with the staff. I expressed to her that circling and not correcting mounting was how fights started. She then said, "we haven't had a fight in 30 years." I told her that no ma'am that's exactly how fights start, especially when circled by THREE dogs! Then she explained that "they were training new staff members." Um, excuse me?! That makes your case worse. Because if you are training new staff members to WATCH DOGS, why do you not have a senior staff member out there with them?! Your staff member on several occasions watched my dog get harassed, bullied and mounted. But in her "report card" your staff member wrote and I quote, "She could use a bit of work on recall and learning to regulate the intensity of her play."
My question is this, if a pup's play is supposedly "intense" how is she getting mounted over 9 times, in just the times I was actually watching the camera? The false narrative that you wrote in the report card doesn't align with what happened and was allowed to happen yesterday to my sweet girl with no redirection from your staff, no separation of other dogs from my dog from your staff. The only thing I did witness from your staff was them eating Cheez Its in "Inside area 2" with dogs present (which could cause a food aggression fight between dogs), I witnessed them push the dogs away from around them while they stared at their phones, I watched them sit in chairs and do their hair and text.
What I and my wife witnessed yesterday on live streams and what our sweet Moosey had happen is totally unacceptable! No apology, no accountability whatsoever. Just excuses and defection. I was even told, "Well you should've called and told us she was getting mounted, then we would have fixed it." So, I have to pay you to allow my dog to be in daycare, but I also have to be your supervisor and watch a live feed all day long to make sure my pup is okay--but still pay you??
So, if you are in the market for a daycare and truly love your pup-I beg you to find someplace else. This is not the place, unless you are okay with this behavior. Safety isn't a luxury; it's the bare minimum that should be required!!