Amazing company to work with. Very professional. Impeccable work ethic. Ordered my stairlift and…read morehad it installed in 8 weeks. Would highly recommend.

I bought a stair lift , and Lisa the owner was amazing She…read morewent out of her way to help us make the right decision, and their customer service is outstanding I highly recommend them.

Bottom line: We found Dove Medical Supply just when we needed them, my father got to pick out a…read morecane that fit his needs with a nice associate at the store. Seemed a bit understaffed with one person but that staff member was so helpful and friendly. Apparently not working with insurance reimbursements at this time however, but appeared to be stocked with lots of patient/home care needs to purchase. The Deets: Out for a weekend lunch, we were discussing how it would be good for us to start investigating getting a cane to assist my father's mobility. By chance at the restaurant, there was someone with a cane there that actually informed us that they got the cane next door to the restaurant we were at...what are the chances? So we went next door after our meal and discovered Dove Medical Supply, a retail health/medical needs store. They were a good sized store with lots of things for patient/home care assistance with hospital beds, trach supplies, urology supplies, ostomy supplies, seat and patient lift, orthopedic needs, patient care needs and other things including patient mobility supply such as medical scooters, walkers, and canes. They had a great number of different cane styles along the wall and an associate came over to help answer questions and guide us to our cane of choice. The associate was very positive, upbeat, and helpful. But she had her hands full multiple customers coming in at once. This timing lead to a good line at checkout and again this solo associate rang up each one. I'd say she needs some help there, at least one person handling the floor while another at the checkout would greatly help. Again though, this lone associate was extremely nice through every transaction. I will note that they do not work with insurance currently so there is no insurance reimbursement available at this time, a bit disappointing. My father really likes his cane and thinks the choice was the best one for him. Dove Medical Supply appeared just when needed and helped us out!

I work for a company that handles hospital discharges and DME for Workers Comp patients. Dove…read moreMedical has always come through for us with rush hospital discharges. They have never failed us and they have amazing customer service. Thank you Dove. You are the best!!!!! Terry Cruthis/Wright Medical Services

Rolled up to the drive through window with a prescription at 6:55 pm expecting to be told to come…read morepick it up in the morning because they close at 7:00 pm. Well they had my prescription filled and in my hands in about 4 minutes.

Excellent service! Friendly, knowledgeable staff who truly care about their customers.read more

I need a shower chair my name is Timmy Oxendine can you help me please i stay in Rowland r you open…read moretomorrow is Saturday is you going to be open call me at 9102586370

We have used Family Medical Supply for CPAP Machine, class, supplies and HELP. Ms. Kay and Mr. Ed…read moreare so incredibly knowledgeable. They take as long as needed to get the problem solved and never make you feel as if it was your problem. Excellent group to work with!! I encourage anyone looking for medical supplies or Cpap to go to Family Medical Supply. You won't regret it!

Waiting 16 months for Medicare and insurance for a wheelchair was exasperating. We went to Penrod…read moreand bought a chair to make due and received excellant help. They found an inexpensive model for us and my wife likes it better that the $16000 chair Medicare sold us for more copay than the other cost. They also have done great work for me through the VA, building a ramp and repairing my scooter.

Well, What I had heard about your business must be true! I, being a 77 year old Senior, came into…read moreyour store this week looking for a Rollator for myself. I still am walking pretty good but due to surgerys and other illness, I have gotten very weak. My Dr. suggested that I go ahead and buy a rollator and use it when I take my excercise walks. I had studied many different ones and liked the new style Drive Rollator and had found out that Penrod sold them. I go into the store and Finally some one comes out of back office and ask if they could help me. I explained what I was looking for and lady showed me the style they stocked which was very expensive and she said Medicare would not pay any of cost even though my Dr. had written a script for it. I told her I really did want this new style but needed to add Foot Pedals on it, so eventaully, when needed, I could use it as a wheel chair. She said they didnt have but went to look up and give me prices, etc. By this time, I need to use the restroom and asked where their restroom was and I was told they didnt have one and I could go next door and use the Ace Hardware! What a Joke. I picked up my bag, and toldthe lady I had to go and I WOULD NOT BE BACK. They lost a 400 sale today as I was ready to have them order the one that I wanted. I will go to Kannapolis/Concord and get it. These people deal with Senior Citizens all the time and should know that as we get older, sometimes, we need to use the restroom. Also lady that apparently was owner was in office and never looked up or smiled or said anything to me while I was asking the other person questions. Very poor salesmanship. I was an ouside sales rep. in the furniture and gift industry for almost 30 years, and if I treated a customer like I was treated today, I would have been fired! I had heard from other sources that these were not nice people and acted like they were doing you a favor to wait on you. Maybe someone else will have better luck!!! M Frye

Staff is friendly and courteous! Pricing is great, purchase or rental. Excellent choice for all of…read moreyour mobility needs! Grade A+

From the owner: Our mission is to help improve our customer's quality of life and independence by ensuring they…read morehave access to the most advanced mobility and accessibility solutions available. Always first-class customer service! Visit one of our locations.

The store employees go above and beyond to make sure customers are happy. They definitely need…read moremore help in the pharmacy, though. They are working as fast as they can but it's obvious they are shorthanded.

My husband and I have both lived in many places, I have been using CVS for many years…read more I love this CVS, the people that work here are GREAT. After filling prescriptions here for a couple months the people working in the pharmacy knew my name. The pharmacists go out of there way to answer your questions and help you find the right over the counter drugs for you and what prescriptions you are taking. The people that work up front that have been here awhile are also great! Keep up the great job of customer service!

Excellent customer service. Keeps track of my needs and contacts me when I need refills.read more

Met with Ezequiel in obtaining a new CPAP Machine. Very friendly and knowledgable about their…read moreproducts and explained everything to me in detail. Great experience!

Had the most wonderful customer service experience at this pharmacy with Mary. She went above and…read morebeyond my expectations in getting my daughter's prescriptions filled and explaining her coverage. Monroe Family Pharmacy is now my go to pharmacy due to her excellent customer service. This is the way it should be done.