A Country Tree person, perhaps the owner, came into our yard with a notepad. We walked the yard, I explained what I wanted done but somehow, we miscommunicated. I remember looking at my overgrown laurel hedge while he wrote down a term I had never heard "grown to sky". I said, "Great, as long as you cut a clean line at the top to keep our privacy from the neighbours. Before his crew came I sent an email explicitly stating I wanted the laurel hedge to be neatly trimmed at the top. I wasn't home when they did the work, my husband who knows nothing was. I returned home, the hedge looked like long, sickly bamboo, front hedge is crooked, ornamental grass was not trimmed as agreed upon and paid for.
I called and honestly, I cannot remember a time in my life when somebody has yelled at me the way the owner did. He was screaming at me! We paid the bill. It wasn't cheap but we always pay our bills.
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