While in Indianapolis this weekend, I went with my friend to visit her mother who recently became a…read moreresident of Independence Village in Avon. I was impressed from the minute I walked in the door. The receptionist was so welcoming, and she and my friend had a great conversation upon entering. The first thing I noticed was how clean the facility is (it was recently freshly painted) and how wide the hallways are, which allows easy access for walkers, etc. We went up to her mother's one bedroom apartment on the third floor and it was a good size for one person, complete with kitchen facilities and a big bathroom. (There are studios, and one- and two-bedroom apartments and I was able to see all of them on my visit.) While walking the hallways, I noticed the colorful artwork on the walls, the theater, the library, the activities center and several other amenities that indicated to me this was more a community than a "nursing home". It is quite a cheerful and friendly atmosphere. We then went down to lunch and sat with her and another resident. They both stated the food was quite good and they liked the selections provided for each meal (breakfast, lunch and dinner). The dining room is spacious, and the staff is amazing, friendly and interactive. While sitting in the dining room, the Director, Sue, came to the table to talk to her residents and we had a pleasant conversation also. I told her how impressed I was with this facility, and she thanked me, but also thanked me for allowing her to administer to "our loved ones that we put in her care". I was impressed! Sue definitely is dedicated and takes special pride in making sure the residents are well cared for and happy. If you are looking for a place to care for your loved ones when the time comes, I suggest you look no further than this facility. It really is top-notch! It also has a Memory Care facility. Although I did not visit that section, my friend said it is just as impressive.

From the owner: Welcome to Independence Village of Avon! This isn't just a place to reside -- it's a place where…read moreour community members truly shine, and we are glad to share this experience with them. Our senior living options include enhanced living, assisted living, and memory care. Throughout each service level, we strive to make every moment of every day something special. We know it's the small details in life that make a difference. Every resident becomes a part of our family, and we work with each of them at their pace to create the experiences they want. Independence Village of Avon is a place where residents can truly Shine. Everyday.

ive worked here at BBMAL for 6 years now and i absolutely love working here i loved all my patients…read moreover the years every one is so helpful in the offices making sure we have materials to make our work place function smoothly. i will definitely miss everyone when is retire, i would bring my parents to live here if they were still living its a nice place

Just like family! The residents and staff wonderful! Great place to live and to work!read more

Clean and well managed center, shared piano music for a Christmas party and noticed a lot of care…read moregoing into the event. There's so much space here, feels a bit overwhelming and poorly planned but also less corporate and cozy. The staff was all wonderful from the front desk to nurses and hosts. These places are so difficult to win, no one wants to watch parents and family become worn out and less capable, but glad to have options like Brownsburg Meadows.

I would advise you not to take your loved one here! They did not treat the family well when we…read moreasked questions. They did not treat my father well either. They did not communicate with my sister and I about anything. They spoke to my father horribly. My sister and I are guardians of my father and they released my father to my uncle without telling us. My mom came home from work and found my dad sitting in the couch. My best advice is run away from this facility!!! 1 star is being generous!

I had a great experience with Caring Call Connection. I watched one of the care givers with…read moreanother client at the assisted facility my mom lived in. After about a month, I realized my mom needed more one on one care so I asked the care giver for the name of her company. I met with the owner Pattie when she did her assessment of my mom and hired CCC the next day. From that point forward I was able to relax knowing that my mom was in good hands with competent care givers that could assist me with my mom's care. They went above and beyond, especially just prior to my mom's passing. They took care of all of us, not just my mom.

I thought going through a local business would be much better than a "franchise". VERY…read moredisappointing experience. Patti came to our home on 7/23. Very nice! She said they could help & I would get a call from office on Mon 7/29. No call. I called on office on 7/30 & spoke to Sam. I then gave her her 3 dates I was requesting help. She asked if I would need mostly mornings because those are busiest times but they "would make it work". One date I gave I said could be very flexible with time just let me know what works. She said she would pass info onto Patti. I have yet to receive any phone call or follow up. First appointment was for today 8/6. From one nurse to another I guess my expectations were too high! This post would not allow 0 stars.

You will need an advocate. They are not good with helping you manage what you will need once you…read moreleave. Track your meds! They sure don't. Take lots of notes.

Please take into more consideration than the appearance, smell, and words from the staff that try…read moreto sell this facility to you. Most aides care, but have not really been trained to do what is really required of them. Some RN nurses will be very vague in relaying info if there might be a "fall" injury. If you ask for more checks on your family resident, you will be told that most likely your family member will be unable to get those checks. They do them, but only every 3-4 hours during the night (when most residents need help in getting up to go to the bathroom, or might feel the need to just get up & walk around). My mom fell during the night & we discovered she probably had been on the floor for maybe an hour or more -- found completely by accident when an aide happened to pass her room. Incident report very vague. There are a select few who show much care, but like any other place some are there because they know how much help is lacking & they are there for an underpaid paycheck. Most aides work another job to supplement their income, so they are already tired & literally fail to be kind or caring to the residents. There was a huge turnover in administration within the 5 months our mom was there. And, we found out that the lead administer was just traded from another long term care facility. (Traded from one set of problems to another set of problems.) I've wondered if the problems at the former facility were ever actually solved. We also came to realize that there were several other falls on this same hall. This makes me wonder if residents were able to be up some, but not really watched because of this false sense of ability. Fall risk should always be a huge concern & not taken for granted -- which I believe is exactly what happened. Our mom had 4 falls in less than 3 weeks & each one was progressively worse. Our mom did not survive getting better after her 4th fall -- she passed in only 20 days. Each day less & less improvement & we watched her slowly pass in greater & greater discomfort. Mom had a good hospice team as well, but they could not be there all the time. Attempting to keep mom "comfortable" during those last 20 days got quite challenging. We were questioned several times by Med Cart staff. We knew what mom could have for her pain management, but still got questioned! There were a couple of times we had to go to a local pharmacy & get the needed med as they did not have on hand, otherwise our mom's pain would have gotten out of control. I'm being honest and forthright in my review. If you feel something could be a "red flag" concern to you for your family member or friend, say something. Report it. You are your family members or friends advocate! We have to be the voice for the voiceless.

I will say this place is a very nice facility theres a lot of nice caring people that work there…read moreand live there I always tell my residents just because your older and you live in a nursing home or assistant living doesn't mean your not supposed to live life I remind them to live life to the fullest I loved this place so much I want to move here (lol) my resident love this place her 1 bedroom apartment comes with free cable free laundry and a lot of activities the food is also free for $25 dollars a yr you can go swimming and use the fitness center all year round the sales consultant who name is Amy Webb really made sure my resident felt like she was at home she also had very great customer service which I loved if your looking to move your love one into a assistant living place then Crestwood Village West is the place for you

Don't bother looking here for assisted living. The facility just pulled the plug on their assisted…read moreliving service and are displacing a lot of people, including my elderly father. We were happy with it when it was available, but are very unhappy with the way Justus (the property owner) clumsily handled this.

Skilled care. Mom was left without her walker and no one answered her call light. she fell in…read morean attempt to go to the restroom. Fractured her pelvis in three places and hemorrhaged into her abdominal. They did not do oral care. She got skin breakdown as a result of not being cleaned. They did not shower or bath her. They would leave her meal tray without silverware and not help her set up to eat. They did not know how to do catheter care. Communication is non existant. the can leave the floor at the same time. .

I wouldnt even give them a one! The worst treatnent especially during mea time. Bologna…read moresandwiches?! My dad was left in a nightmare till we could find another place. All show no heart.