Penny at Riverside Public Utilities is the kind of patient, helpful, above-and-beyond service rep…read morewho could single-handedly change their Yelp rating. It is refreshing to write a review about a positive experience with Riverside Public Utilities, especially when most of the few other Yelp reviews are quite negative. While it is normal to perceive any business as disorganized when we expect the best service, the difference is made by willing and capable, hard-working people like Penny. When I called today--almost at closing time--she still took the time to go through my bill detail by detail. That was refreshing, especially after such a long, weather-challenging day. It would be wonderful if every service representative were like Penny. She should be promoted and given the opportunity to train the team.

The electric bill was outrageous. I just moved from Eastvale and now I regret it. I used to pay…read more$120 a month for a house twice the size of this one and I just got a bill for almost $300. It's just me and my son and we're never home so how is it that I spent that kind of money on electricity if nobody's home

Incompetent service and poor communication. I spent hours trying to get a replacement benefits card…read morethat should have been mailed weeks ago. I sat in the waiting room for two hours only to be told they 'already called me' and 'service was completed' - which was impossible as I was watching the monitor the entire time. So who did they talk to if it wasn't me? To top it off, they finally printed the card with a spelling error. When I asked them to correct it, I was provided a new number and told to wait again. I hope I never have to come back here.

Lazy people work here. I got here at 4:00pm for my EBT card, waited in line for over half an hour…read morejust to barely meet the deadline for getting it printed out. Does it seriously take that much hassle to print out a card? I also had to reapply for my EBT card after getting declined the first time because it was impossible to reach the caseworker to reschedule my appointment after I called and left multiple voicemails.

Came to this BOE office for paper work and Business license…read morefollow up and the check in And out was fast. The office is nice and clean and there are Lots if educational signs about the tax law! The lady senior auditor was professional & Knowledgable about the tax law & really Acting humble & nice :) It was a good experience.

Dealing with tax issues can be really stressful but getting a warm reception certainly helps…read more I worked with several young ladies as well as the collection department on the telephone and they were helpful, pleasant and worked hard to resolve my issue. Even if it took more than one call or involved sending POA's, resetting passwords, emailing past returns and duplicate payments, they were more than willing to do whatever it took to make me happy. At the end they offered their direct phone number should I need more help. What else could you ask for, right? DON'T BE AFRAID. Not all tax people are scary. lol

Attended my CCW renewal class today at BCTC today with my husband. The 2 female instructors were…read morestellar! (Very helpful and informative) Then, on to the range to qualify. That portion is always stressful for me. To make matters worse, the day before we had to put our Golden Retriever down ...So, with very little sleep and a night of tissues, we sucked it up and attended. Well, I failed the 1st round. I was ready to call it quits but Instructor Beltran assisted me on the 2nd round-calmed me down and "coached" me through a successful qualification ... Kudos to Deputy Beltran ( sorry if I got your rank wrong) Your calming skills walked me through a tough day for me... Sheriff Bianco, you, indeed, have a team of the best employees. Kudos to you, Sir.. ! Respectfully, Karyn Paxton N2027 1990-2014

Super people to work with. Very intelligent and informative with law and wise to the street.read more

If I could give zero stars I would ! How are the staff…read morereceiving paychecks if the Staff cannot answer any inquires on a claim ? Emailed several times even went into local office, no one answers phones ?? No one to help horrible customer service!!!

good luck getting past the Computer Operator, they have a Firewall set up to discourage and piss…read moreyou off. How much tax money does it cost to be this terrible. ? Now Im sure my appeal will be 6 months from now and going on month 5 without a penny. I payed for this Insurance and I will get it, eventually. I see everyone is in the same boat, time for a trip to the office.

I just want to Thank LISA HALL!!! I have had Case Workers that have helped me, but not like Lisa…read moreHall, she was so kind enough to help my son's father and myself take care of our case. I had a previous worker Mr. Ramos that did not help me at all, I felt like he was against me instead of working with me he was just a horrible worker that Not only did he give me Anxiety, & Depression making me feel that didn't care for my son and made me cry. Lisa Hall was then assigned to our case and she took the time to listen and explained all of our options in making our case so much easier. I was Blessed to have her as my Case Worker due to she answered All my questions right away, she didn't judge me in any way possible. She helped us so quick we never thought it would be so fast. I wish all Case Workers would be just like Lisa Hall with dedication to their job. THANKS A MIIIIIILLION LISA HALL you were the Best!! Now I can sleep at night with no worries.

This review is for DCSS in Hemet in response to a father's interactions…read more It is a hit and miss with these people. My boyfriend currently is paying child support on a case where income was not reported that he had paid. His worker is very rude, abrupt and seemingly gender bias. When you come in to these situations, you are probably already frustrated, and having someone who is abrasive makes it that much worse. If you need to talk with them, I would recommend calling with general questions, and if you absolutely need to talk to the worker, then get a hold of them. They told me there was a form on the website to authorize me to work on his account, but I have yet to find it. Soon we will go in to modify child support, I might amend my review again later.

Came here to get a business license and I was in and out very quickly despite having to go through…read moretheir check-in procedures. The security guard was very courteous and accommodating. Parking was easy to find and the area seemed safe

How Courteous and helpful the people working there are. I would recommend this place to anyone who…read morewould ask me about the Hall oh Records.

The judges here All have compassion. Especially judge…read moreJoshlyn Pulliam and Emma Smith ! DPD Doug Redden DPD office is Pretty amazing as well So was Sean Davitt

Update review 04/21/2025. I had court today at 7:30 but the judge isn't usually ready till 9 am. I…read morewas opinionated judge Robert nagby department 22. He is fair judge and I'm happy with the outcome of my case he's very understandable so just be honest and blunt with him and he will work with you. He's fast and on doesn't sugar coat and Doesn't waste your time. I was nervous but there was nothing to worry about. Just go to court do not miss it if you can't make it you can always reschedule but don't be an idiot like me and get a warrant issued.

went in to get married fast and easy…read morenice staff for ceremony + certificate it was about $210

I went here to get a certified copy of my marriage license. Thought I had one, but apparently it…read morewas wrong. And I went down there in person so I could have it in hand when I left there great place unlike so many government agencies where you feel hurried or pressured by angry staff that don't really want to answer another stupid question thankfully I didn't have any stupid questions.. Again very impressed with the modern system. Everything's computerized you go over to the computer stations you type in your information what you are requesting and then you head back over and you wait for them to call you up really straightforward really easy the girl who gave me my certified copy was so sweet and we joked around a little bit. Always nice to have that personal touch when you're dealing with the government agency. The whole process was easy and seamless, finished quickly, jumped in my car and I was on my way.

I had an outstanding experience with Planning dep 12. and Fire Departments dep.10 . I especially…read morewant to recognize Alex from the Planning Department--he went above and beyond in every way. He first took the time to guide me over the phone, and when I came in person, he made everything even clearer. He walked me through the process step by step, explained things in a way that was easy to understand, and even made it visual, which helped tremendously since this was all new to me. His patience, professionalism, and genuine willingness to help truly stood out. I would also like to thank Michael from the Fire Department. He took the time to clearly explain fire requirements and what would be needed for a new manufactured home. His guidance was incredibly helpful and much appreciated. Both individuals demonstrated exceptional service, and the departments should be proud to have team members who are so dedicated, knowledgeable, and genuinely invested in helping the community. Thank you both for making this process much easier to navigate.

Very efficient. I've…read morebeen to this building a few times. Every single time, I am so impressed with the level of professionalism and service. They follow procedures and get people in and out quickly. I came here recently to get fingerprinted for a new job. I was in and out in no time at all. I did have to pay $4 for parking. Everyone I came across was super professional and helpful. It seems like a great location to me!