Called to make an appointment for my baby and verified over the phone that it would be covered by…read moremy insurance. Showed up to the appointment only to be told it wouldn't be covered because my insurance only covers chiro for individuals over 21. I expressed that I should've been called beforehand and told about this so I didn't have to drive over here for no reason. The employee told me that she was "about to call". I walked in at 12:25 and the appointment I made was for 12:30. Really disappointed by the lack of care in this situation

Changed my life! I hurt with every step. I felt like I was walking on gravel barefoot. The…read moreShockwave therapy broke up the calcium deposits on the bottom of my feet and now I can walk pain free. Additionally, I travel for work, driving approximately 4,000 miles a month. My weekly visits to Physical Medicine of Oklahoma every Friday take away the back and shoulder pain from driving all week and allow me to have a great weekend. All the Doctors do a great job adjusting me. The Staff and Doctors even know my name when I walk in. It is the easiest place to do business with.

I've had overall great experience with Therapy Services. The offices for evaluations are…read morecomfortable and private but you usually are only seen there for evals. Then it's off to the floor. They have most equipment needed accessible and some of their gear is more up-to-date than others. I've been in both aquatic therapy at the pool by the gym, and ortho PT which is upstairs. I prefer the pool to their therapy floor but only because there is a LOT of traffic there. If you are shy, or have anxiety about people watching you do therapy, you'll have to get over it or find another place. There is usually 5+ other patients on the floor at a time and a semi-connected gym. That is a part I wasn't big on. I've been in PT before and it was a smaller office location which I guess I prefer. They also don't offer some of the treatments as I had done in the past (like traction). I've had a lot of manual manipulation done here, I also did dry needling. I am one of those "5% patients" which means everything has to go slow or it just aggravates my injuries. They were accommodating to my needs. The dry needling...That was an experience. It was brutal to be honest and I assumed initially that I received zero benefit from it and honestly I'm still unsure because I took a short break from PT and also got a bit of rest, adjusted things and comfort seem to follow. But it could have been the dry needling treatment. The director who performed it on me was very nice and thorough. He had a couple of students assist in my assessment and did a bit of Q&A with them, which I didn't mind. As someone with Cervical Dystonia and Cluster Headaches I am kind of use to being a test subject. He was gentle and kind in his approach which I appreciated. The PA is okay, she could use some work on her bedside manner. You don't tell a patient "boy you're just broken!" as they lay on the table with multiple heat and ice packs needing to be applied along with eStim. It's just not helpful and is quite triggering considering the patient already feels horrible. She also gave me some misinformation about their gym and membership. Their billing department is horrible but that may also be Mercy in general as I've had issues twice now in two different offices but both were in regards to treatment being done here so I'm not sure who wasn't competent in billing and coding I'm currently working with them on the matter. I'll update once that is resolved. They do offer patient financial assistance for those who qualify which is a true blessing. I came to this hospital because of their mission and the way they approach care. I have my primary care physician here, my OB/GYN and my Physiologist (Pain Management Specialist) here as well so it's very convenient to be seen here by the whole team when needed. Central Scheduling is really not that great with Mercy. They seem to be short staffed and it shows. The wait time for some appointments are 3mo out which for someone who is in chronic pain, it's not helpful. Though getting in here wasn't too bad as my doctor at the Pain Management Clinic seemed to help things along, which I was very grateful for. The online system for contacting your provider works well IF you've seen the provider and they are listed as part of your team. Response time is generally good and questions are answered in detail 99% of the time. Their text messaging system is good because of my CD I sometimes have to cancel and it allows me to confirm or cancel without having to call in and waste time with scheduling. Their in-house (not central) scheduling is great btw. They do their best to accommodate my schedule. Overall it's a great hospital because of its providers, and I really like this location. This office is great because of my physical therapist. She's pretty awesome and caring. Great bedside manner and is very understanding.

Friendly & helpful staff. Adult & Pediatric therapy done at this location. Therapists I've met want…read moreto help and have been great with my kids. Looks aren't much, but the people make the difference.

Great place...wonderful staff...very professional. They…read morelisten and truly care about their patients. Facility is clean and well-maintained. Workouts are closely monitored and adjusted as needed. I've been very pleased with my experience at Valir.

This is the best place to go for PT. They have helped me a lot…read more Tyler did an excellent job on on my shoulder. Wonderful to talk to. Everyone is caring helpful. I highly recommend them. Edith Fox

Not good instructions or information. I've been to therapy at other places with good results.read more

If I could give no stars I would I went there for a evaluation was late to my appointment and…read morecalled the woman at the front desk she said it would be fine called me back and said I would actually have to reschedule so because I was on the way anyway went in rescheduled my appointment and I asked her in person if my deposit would be transferred to the next appointment the woman at the front desk said yes it would be fine I said okay thank you (if I had to pay a new deposit that is fine I just wanted to know in advance ) a few weeks later they call me telling me I need to pay a new deposit I tell them no I'm not doing that with them because the lady at the front desk already said I wouldn't have to I explain I don't really have a job and I know it's not their problem but I didn't have the money for the deposit (because I wasn't expecting to pay a whole new deposit) the lady started talking over me so I said I am talking don't talk over me the lady who called me told me well I can just take you off the schedule if you would like I said yes you can go ahead and do that then I get a call about ten to twenty minutes after I get off the phone with the other woman and the next woman is very nice she basically explains the situation which I understand and then I ask her so I have to pay because you guys have poor communication because in the phone call she expressed that the first woman I spoke with was wrong and the first deposit was used as a cancelation fee which had never been mentioned before or after paying because I was to late to be seen I wasn't going for myself or because of anything special I am a veteran and was sent to this place from a veterans foundation from my perspective they essentially stole my money and refuse to give it back so I am out $100 and I had to find a whole new clinic and make a whole new appointment with a new deposit which is fine I have to do what I have to do they just are terrible at communicating and not a good team

Staff is amazing! They truly care about their patients and make every visit a great experience…read more Highly recommend!

Dr. Bampoe and Adel are always so kind and take the best care of me when I visit. I appreciate…read moretheir knowledge of the best type of treatment to help with whatever pain I'm having. Thank you for providing consistent care for your patients!

Great price and care quality. Dr Gumman and staff made my experience comfortable. Highly recommendread more

Excellent care and support! Dr. Grumman was so informative and caring! Highly recommendread more

Very nice, clean, and friendly staff. My mom has been going here and I am very cautious with her…read moreand I appreciate the care they take. Thank you for taking the time to take an interest in your clients. You make a difference. I will be letting others know how good your facility is and how much you have to offer in the time of recovery.

Everything from the day I stepped through the door. A great plan of therapy to get me back to…read morerunning

Very friendly staff. I had IV therapy done, the process was so easy ! So many options to choose…read morefrom.

They float around the office on angel wings and are some of the most wholesome, caring, and…read moretrustworthy souls that I ever met. I wouldn't be surprised if Dr. Barenberg was also an Eagle Scout and youth group leader. Oh...as an aside, it goes without saying that Dr B is also an amazing doctor. Five stars.