I stay here frequently for work trips. It's clearly ran by several college students. Customer…read moreservice is sub par at best. They always act annoyed or bothered when you ask for simple things like a body wash refill in the shower. When you ask the front desk, the girls don't acknowledge you and just point instead of standing up to greet you and ask what they can help you with. I generally stay for a week at a time and my room is never serviced. Trash piles up, bed is never made, towels are recycled and they won't replace the ice bag or cups. Place has potential if they would hire people who have experience in hospitality.

I was in room 222. The room looked very nice and clean so it seemed. I started itching and as I…read morewas scratching i saw little black bugs in the bed. They were biting my wife and I. We went downstairs and switched rooms. If you go to this hotel do not stay in room 222

The Hilton Garden Inn is top notch for its class of service. The rooms are large and very nice, the…read morebeds are comfortable, and there is plenty of work space. Happy Hour is from 6:00-9:00 PM. If you order breakfast in advance you can order off of the menu at the at the reduced price of $5.00 a person. Josiah cooked our breakfast, and as he was leaving he stopped by with a friendly smile and a little chat. Loni was our waiter. He was very attentive. He even noticed that I dropped my napkin and offered me a fresh one. We certainly gave him a good tip. This is a hotel that we would stay at again.

The staff that showed up was very very nice and helpful. The room was great. However the cook…read moredidn't show up. There was no breakfast buffet. Was very much looking forward for this. Really disappointed.

it is a 1880's house, keep that in mind, you are in close proximity with other guests…read more very pretty, would stay again.

Absolutely loved it!! We had such a great experience at Crystal River Inn! The property is quaint,…read morecharming, and full of character.

Augustus was a very helpful person at the front desk, but even he could not save such a bad hotel…read more First, the phone number doesn't work, so if you need to call the front desk, good luck. I had to call Hilton so they could connect me with this hotel because apparently Hilton has a mystical magical phone number that works. The parking situation sucks here too. Don't get here late because you won't find parking, and when you do, if one car parks too close to the line or over the line, this pushes all the cars into other parking stalls in an already small parking lot. The best is when you walk up and someone is smoking a blunt in the parking lot by the dumpsters as you walk your 11-year-old through to get to the lobby. The elevators are also frightening here too. They shudder and shake as you ride them, and you pray that you will survive the trip up to your room. Of course, the hotel staff doesn't tell you when they shut down the elevators either, so you may be stuck on your floor if you can't use the stairs to get down to the first floor. As for the rooms, there are marks all over the walls. The beds are uncomfortable, and the rooms smell. Our room looked like a crime scene all over the walls. I would understand this hotel being in this condition if I paid Motel 6 prices, but I paid the price of a typical Hampton Hotel, and what we got was a roach motel. I am so sad that I wasted my money on this place. I stayed here years ago and it was a beautiful hotel. Now this place looks like it is on the same level as a rundown Comfort Inn in Chipley, Florida, which was just as disgusting. Won't be coming here ever again.

Nope! This place needs an upgrade. I've stayed at this location twice, much better in 2017, but…read morenot so much in 2024. Breakfast is HORRIBLE!

A trip to San Antonio, a stay in San Marcos, an Embassy suite... honestly; I expected more. First…read moreimpression was nice and put together. Opened the couch bed to an unopened pack of airhead extreme strips (yum, didn't eat though) As well as what looked to be a lid to takeout with sauce on the cap. Not very pleasant... Showing they most likely didn't look in the pull out or just missed it entirely. Couch bed didn't look very clean nor comfy but got the job done at least. Bathroom was pretty nice, no waking up the family with a shower, extremely quiet water and soft water pressure. Our room had two queen beds. Clean sheets, spacious. Kitchen comes with mini fridge, mini sink, microwave, coffee machine, and under cabinet. The hotel in general was inviting with warm lighting, a bar, breakfast, food service, enough seating to fit my whole family tree down to my ancestors from the 13th century. Service was okay, front ladies are great! Only thing was when you dial the front desk, you start with a automated voice. I requested a cot for my brother, to which it said ok and that it will be brought to my door, 30 minutes.. nothing. So we recalled and ask to be transferred to a human at the desk to which they informed us they do not carry cots. All good. Not so heated pool btw. We appreciate they work they do though. Thank you Embassy!

Do not leave anything behind!!! Terrible customer service and zero accountability. My daughter and…read moreI stayed here for 4 nights for the annual Texas Veterans Commission conference, checking out on Friday, August 28th (Room 603) Unfortunately, I accidentally left some personal items behind in the room. I realized the mistake immediately and contacted both the local hotel team and corporate guest assistance. Over the last two weeks, I have followed up multiple times. Every single time, I was promised a resolution or a callback within a specific timeframe, and every single time, they completely ignored it. It has been over two weeks and nobody from the property team has bothered to respond to me. Leaving items behind happens, but the complete lack of communication, broken promises, and refusal to assist a guest is completely unacceptable. If you value customer service or expect a hotel to help you if something goes wrong, look elsewhere.

A very good hotel, but no free breakfast. I was looking for new places to go kayaking, so I needed…read morea place to sleep. This hotel has a very good location, just one block off the highway. I like Candlewood suites because they come with a full kitchen. We don't cook in the room, but I like the full-size refrigerator, and there's plenty of room for all your takeout food. Good beds, quiet and cold air conditioner, and a good clean bathroom. A couple of very small gripes. The pillows were way too soft for me. I like a little firmer. The coffee in the lobby is much, much better than the coffee in the rooms. I made a trip to the lobby every morning! The staff was very friendly and helpful. I would stay here again.

Clean, comfy rooms with a handy kitchenette complete with a small cook top, full size refrigerator,…read moredishes and silverware. The front desk team was super friendly and helpful. Loved the location with tons of restaurants and shops just minutes away! If I ever come back to San Marcos, this would be my place to stay. Very positive experience.

Rooms were somewhat clean but didn't like other things that were wrong and the place needs…read moreremodeling , and what ever you do don't give them your debit card or credit card, my sister in law and sister got charged 3 or 4 times and when they asked for the money back the hotel keep giving them excuses as to why they could get there money back and my toilet was loose and moving and the shower had mold at the bottom of shower

Found myself needing a room fairly last minute. Made a reservation with Hilton Honors, turned…read morearound and drove back to this hotel. There was not a room available, and not only that, they had been sold out for days. When I complained to Hilton Honors, the agent informed me it was the hotel's fault because they have to notify the system they are no longer available. Given that it is their responsibility, and I had a reservation, I feel a star review is more than appropriate as the hotel completely failed my needs

This property was not quite as well maintained as other Holiday Inn Express locations we have…read morerecently stayed at. The outside looks haggard due to over grown weeds and there is a fair amount of litter on the property. There are small strips of grass to walk your dogs, which is good. I waited for about 5 or more minutes for someone to come to the front desk. When he arrived, he was friendly, explained everything and gave us our keys. We got to the room and the keys would not work. Went down to address, came back, opened the door and someone was already staying in that room! Talk about embarrassing. Luckily, he was light-hearted about it. (This is why it is a GREAT idea to throw the extra lock out while in your room. That said, I do not know how to combat this gross mistake if you are not in the room, but your stuff and dog is in the room.) Finally, we got the right keys. Got in, the room is spacious and pretty clean. The bed was comfortable. We went down to check out the pool and hot tub. The water in the hot tub was quite hot, but the water was visibly dirty. The small outdoor pool looked okay, but people were splashing about, so we didn't get a close look at the water. In our opinion, the property manager really needs to place some focus on the overall maintenance needs of this hotel. Otherwise, we might stay here again.

Seems like a newer hotel. Comfy beds, quiet on the 4th floor. Clean but there was some tile damage…read morein the bathroom. The Saturday breakfast (11/16/25) was very good! They made the potatoes with (and without) the veggies and sausage mixed in so there were options. Sunday was pretty standard. I miss the in-room coffee maker. There was still signage for it by the fridge but no coffee maker in our room. I did have some minor reaction to the strong smell of the bedding. It was either the detergent or maybe fabric softener but it was overwhelming!

old and smelly hotel, very disappointed. city of San Marcos should do better work when inspecting…read more I don't recommend this hotel over motel 6 or red roof.

This hotel is situated right on I-35 in San Marcos, TX. While the hotel is okay and appears to be…read moreclean, it's location prohibits getting any sleep at all due to the loud and incessant noise of the interstate highway a stone's throw away. When we checked in, the parking lot was almost empty, and we assumed it wasn't very busy. Yet, the desk clerk assigned us a room closest to the front and the highway. It did not occur to us the highway noise would be a problem at first but, after trying to relax after dinner, we realized how horrible it was. I requested that we be moved, but the request was denied because we had checked into the room more than two hours before. The fact that they put us in that room to begin with was irresponsible, but to refuse to move us is downright disgusting. The management is not interested in making sure their customers are satisfied, and don't seem to care that two elderly people will likely spend a very uncomfortable sleepless night!