I cannot speak too highly about ALL of the staff at Boness, Barton-le-clay. I have just spent a…read moretraumatic few weeks which, unfortunately, ended with the loss of 'little Emma', my Ragdoll baby. Rachel and Callum went out of their way and did all they could to find a solution to Emma's illness, and I can't thank them enough. The caring and empathy of Rachel and Callum, and ALL of the staff, was above and beyond anything I have experienced in over 50 years of the 'ups and downs' of owning and caring for pets. THANK YOU ALL once again. I highly recommend 'Boness at Barton' and will see you with my 'big boy' Ragdoll when it's time for his vacs.

These people are very animal friendly and very helpful. Any…read moreproblems with pets are handled carefully and sensitively. We have a greyhound who are a bit different to other dogs in some cases, but they seem to know what they are doing and treat the animals very well. The staff are very friendly and again helpful. They also deal quickly with any insurance claims so you are not out of pocket for long

This is a great vets, have had to take two of my pets here, one I sadly lost but they kept me…read moreinformed at all times of what they were doing and gave me the best advice needed to make that final decision. They always try to get you in as soon as you can, the receptionists are always polite

This is our pets vet. The staff are always very friendly and helpful. The nurses are always willing…read moreto provide you with information. The inside of the vets is very nice and there is information every where. The vet has limited parking outside but I have never had a problem getting a space. They always see you in an emergency. A great practice.

I have been with this vets for around 13 years. I honestly can't praise them enough for their…read moreattention to detail and compassion. My pooch had his final appointment this week and still went in every time excited. The vet was super lovely and dealt with everything so perfectly. Even calling me a few days later to check on me. They also took paw prints for me to keep. Thank you Berry House and thank you Sarah. I'd never go elsewhere. You're all wonderful.

This is our local vet and we'd never go anywhere else. It's situated on Nightingale Road in Hitchin…read moreand is easy to find. They've a decent sized car park so parking right outside isn't a problem - important when you've got a sick dog or cat in tow. They offer a very friendly and professional service and I've got nothing but praise for them. You can run an 'account' there too if you're a regular which means you don't have to pay up front. They're very efficient at sending out reminders for annual vaccinations etc which helps me a lot. Our cat has been through their 'weightwatchers' program as he was getting a little porky and he achieved his target weight without any hassle. They sell a range of pet foods (Hills etc) for a variety or animals plus lots of pet accessories too. Price-wise I think they compare well - veterinary treatment is never cheap but the prices seem fair.

It's never fun having to go to the vets, not for the owners, not for the pets. But the Woolpack is…read morea very good veterinary surgery, their opening times are very good - even on weekends. It's a fairly new place to the area, taking over what used to be the Little Chef/Burger King by the by-pass. With that it is large, roomy and modern, not overly clinical and not terrifyingly silent like some vets. They have a number of vets here and you don't tend to wait very long, they really do care about the animals here. Sadly I know this all too well from experience when earlier this year we had to take a pet there to be put to sleep. But the fact that the vet herself cared meant a lot. I've been to other vets where it's just a job, they don't get attached, not even for a second. And though that's good for them it's not so great for the owners of the animals in pain. But here, here they care so much. The pet we bought in was just a young little hamster, but they treated her like she was the most important thing at that moment and tried their very best for her. Alas in the end there was nothing they could do, but the fact that they tried so hard and cared so much does still touch me to this day. This is a fantastic surgery, and long may it be here.

I have used the woolpack for my own animals ( dogs, pigs, horses) for a few years and have always…read morefound them very helpful and welcoming everytime i have needed to use them (glad to say not too often) i now own and run a boarding kennel and have used them a few times when my guests have needed minor treatment plus i have rang them for advise on a few occasions too, i have used several vets in my area but none of them have the feel of being true animal lovers than the woolpack, i have felt they always have time to give advise, they are friendly and care about their patients very much, caring for animals is an extremely hard field to be in, sometimes things just happen and as owners we find the need to blame, being upset, feeling grief and feeling angry about our pets not making it, Vets are not god, they do everything they can to help their patients, sometimes please put yourself in your vets shoes, not only do they feel the sadness of not being able to save an animal, having an emotional owner ripping shreads out of them must be the worst feeling in the world, if vets were miracle workers then no animal would ever die! The Woolpack is in my opinion the best practice in our area and i would trust them with my own life!!

My pet needed to be put to sleep as we were not able to pay for the treatment which was increasing…read morein price every week. It was heartbreaking and I will never be able to have a pet again.

All my pets have gone to Acorn House since I was about 9 years old so I have been using them for…read more145 years now and I have complete trust in them as they have helped nearly all my animals back to health and also been really understanding in situations where I have lost animals like not making you pay the bill for having them put down when your crying your eyes out and just want to run away! My cat Spencer broke his leg a couple of years ago quite badly and they did all they could to help but they referred me to a specialist as they felt he needed better treatment but I was glad they were honest and not greedy enough to treat him there meaning he might have had problems when he was older. They have a great mural on the wall of animals; all the vets and nurses are friendly. I have been told by my friends that they are cheaper vets in Bedford but it's the quality of care I experience here that keeps me as a customer, the only thing is that you never seem to see the same vet twice.

I brought my dog for his 5th year booster. I was told to wait outside as he was bought in France…read more!!! No way. and may have bruscella. What the hell. I bought him from a family in Brighton UK. I had all his paperwork with me showing all his medical treatments. I was then told by a nurse he needed to have a test for bruscella. Even though I had told them he had never been to France. She said it would be free hahaha. What. He had a test also booster then she said he had to leave through back door. Never again will I go to this vet. I felt humiliated and no apologies.have been going here for many years and was not believed. I had a call saying he was bruscella free a couple of hours later. Yes of course he is. I am not a liar and feel angry

We used to take my cats here up until last year. They were always very good and if we ever had a…read morereal problem they were very good with the advice they gave us and even if the cat is not from that vets they will give treatment (this happened to a friend of ours). Appointments were also readily available usually you could get one for the next day. The vets itself is very modern as they have recently redecorated. There are seperate sections for you to sit depending on what animal you have which I believe makes it a lot less stressful for the animal. Ultimately they reason why we left was because of the prices - they did start to get more expensive especially when we compared them to other Vet's fees. I would recommend this vets if you have the cash to go there!

This is simply the best vets I have ever been to. Very friendly and helpful staff, and the vet…read morehimself clearly cared deeply about animals. They say they treat pets as their own and I can vouch for the fact that this is absolutely true. Reasonable prices. Customer service is spot on too, even at 8:00am or after 5:00pm! Really happy, and I will now not go anywhere else. Would recommend this practice to anyone.

I have used them several times and have found them to be excellent. firstly the vets are…read moreknowledgeable and caring; secondly the front of house staff are always pleasant and helpful; thirdly they always send reminders for the annual injections.

Took my dog there as they have always been his vets, was 5 minutes past closing and even though my…read moredog was bleeding they told me "its too late, we're locking up now, you'll have to make an appointment". Appallingly cruel service, will never use them again.

Our current vet of choice even though we don't live near them. They give a good impartial service…read moreand advice is always given when asked for. They deal with our cat wonderfuloy and I feel that he is always well looked after if it be for a booster or bigger problem.