UPDATE: We were "dismissed" after writing this review. All 5 kids. Wow. I've been at Covenant Care for almost 5 years and all 5 of my children are currently being seen by this practice (4 since birth). The office is clean, appointments and check-ins are efficient, the front desk and nursing staff are so, so, so wonderful. I found this practice years ago and specifically chose them because they told me they accepted unvaccinated children. Dr. Pulliam is TERRIBLE. He makes me feel dumb for asking questions. His answers give a "duh", or a "you should know that" vibe. He's dismissive. No matter your concern, he tells me I'm exaggerating and the kid is fine. Everything is normal. I understand that he sees a lot of stuff, but it seems like he's hardened himself and forgotten that we are concerned parents and that his patients are children. He's also biased against unvaccinated families. I JUST asked him about 2/5 of my kids having high fevers - one is 4.5, the other is 5 months. Initially, he said kids can go up to 106-107 before needing to go to the ER, but to monitor the baby and let them sleep. Then he asked if they were vaccinated and told me to go to the ER since they probably have meningitis or sepsis. What? He's just not a nice person. If I bring my kid in, I'm obviously concerned or even scared. I'm asking professionals to reassure me or help me to heal my kids. He's so mean, y'all. read more

My children has been going to Dr Pulliam since 2005. Thorough, caring, knowledge and very informative. Over the years the practice has gotten bigger and I'm thankful the service has always been great. read more

After the lack of professionalism that I experienced yesterday, I do not recommend this office. My father was a doctor who had his own private practice so I know how a doctor's office should be ran. Like others, I really like Dr. Pulliam and the nurse practitioners. The problem lays with the front office staff and the "office manager" Savannah. Due to having to drive from Locust Grove trying to fight traffic, I was late to my daughter's appointment (13 minutes late). Every doctor's office I've ever been to allows you to be seen if you are at most 15 minutes late. I was told that they would need to see if my child could be seen. I went to the bathroom and came back to the front desk just to not be acknowledged. I had to ask if we were being seen and was told we would have to reschedule because Jessica is triple booked. What does that have to do with anything when I always have to wait a long time at every appointment before the doctor or nurse practitioner sees my kids? I realized that the rescheduled appointment would not work due to being out of town and called back to cancel. Still being upset for the blank trip, I called back to INQUIRE if I were to find another pediatrician, would I have to pick up medical records or is this they can do electronically (without confirming my name or any of my 3 kids' names). My daughter is due for her next set of shots so I called back a few hours later just to be told that my daughter's chart was closed with notes stating a transfer request was made and they could not reschedule her appointment. When I asked why would anyone do such a thing when I didn't tell them to, Savannah explained that it's not "really closed" but their policy is if a parent inquires about medical records to be transferred, they will close the account. She wasn't making any sense and I don't like my intelligence to be insulted especially when I didn't advise I found another pediatrician. I was upset but no where yelling and Savannah tried to play the defensive instead of being empathetic. She kept telling me I was yelling at her, that I sounded like I had an attitude and basically stating I was attacking her. My mother was an office manager and was never ever unprofessional as Savannah was. She sounds young and unprofessional and started showing her immaturity by blame shifting instead of being understanding and trying to rectify the problem. She started talking down on me with a tone bringing up that I was 10 minutes late to the appointment and cancelling another appointment which had nothing to do with the office staff's mess up. I had EVERY right to be upset but I wasn't yelling. She was very rude, telling me that I'm talking over her. As an office manager, she handled the situation very wrong and was very immature instead of professional about it. It's very unfortunate that Dr. Pulliam had to lose 3 patients due the incompetence of his office staff. Please believe what others have advised, that the front office staff is the problem. read more

The front office ladies insisted on charging me a copay even though my insurance card said no copay and my insurance company got on the phone and told them we are not to pay a copay. The lady then proceeded to tell me that my insurance card was erroneously printed and that we were subjected to copay.The office manager Christie then said the fee isn't a copay but a patient responsibility fee even though it is written as copay in the patient portal. I have contacted the CEO of the patient portal Phreesia and my attorney. They were rude and insisted if I didn't want to pay a copay that my children could leave. My son just suffered an asthma attack and needed to be seen. So I had to pay the copay to get my kids seen. I will be finding a new pediatrician, DO NOT USE THIS OFFICE, FIND ANOTHER PEDIATRICIAN. read more

Covenant Care Pediatrics - Pediatricians Near Me - Stockbridge, Georgia

The worst pediatrician. As a healthcare profession, I can say from experience that they do not hear you or listen to you. They do not collaborate with you on your child's care and if you don't follow their recommendations(forgetting that as a patient or the parents of the patient we have the legal right to refuse) then they will call the child services on you like they did with us. From the very beginning until around 12 months it was various things i didn't like and even before our last appointment with them, a new appointment with a much better practice was made. As a nurse at one of the busiest hospitals in Atlanta, I deter all my patients from bringing their children here. Especially if you're a patient of color. read more

FTM here! Me and my husband enjoy this pediatrics. My daughter is currently 5.5 m/o and has been coming here since she's been born. I've personally have never had a bad experience here. The ladies in the office are great. At every appointment/phone call I make Katie has been the one to help me/follow up with me, she's awesome. Grace is great, we've been seeing her at every wellness check! read more

Been a patient for a year, I truly liked Dr. Pulliam and Theresa the NP. But unfortunately I have to take my business elsewhere. Was 15 mins late to an appt due to Holiday traffic and a new girl check me in but after speaking to the older woman that's normally there the new girl came back and told me that the Doctor considered me a no show, (Really after 15mins) and told me to reschedule a whole month later. This is unacceptable to me! To take off of work for your child's appointment, drive 17 miles in I-75 bumper to bumper traffic just to be turned away. Without asking if my child was sick and etc. It's very rude, and inconsiderate. I will never step foot in there again and wouldn't want anyone to be treated like that either. I guess they got too big now that they're in a new bigger office. read more

Amazing doctor and nurse practitioners! Been with them for 8 months and they are very kind and informative! They also work your baby in if needed to see that day. Would highly recommend! read more

I actually like Dr. Pulliam!! (That's the reason they get any stars!) He's attentive, answers all questions and is very knowledgeable... his staff however!!! They are the reason for this rating.... idk where to start... first of all they are rude!!! They do NOT work with families!!! My kids had an appt. set and something happened that was out of their control... understandable... but when they wanted to reschedule... very inconsiderate!!!! Not knowing if my schedule permitted me to be available at that same time... but it was either that or wait another month to be seen!!! They don't or can't communicate effectively. Like it's not their job... or they're just there for a check and these are the people that are the face of the practice!!! Ha!! Currently looking for another Pediatrician!! read more

Very frustrating when you arrive to your appt. at the scheduled time and the doors are locked and you wait 10 more minutes just for someone to unlock the door. Not only that, the hrs are apparently not posted, so you never know when this office is open or closed. You just have to pop in and guess The nurses are not personable or that friendly. The only one that's nice is a new lady (receptionist) at the front desk. Dr. Pullium walks in and says two words then walks out. He always seems spaced out. My expectation of a doctor is interact with my child as well as myself. I'm a new mom and this has truly rubbed me the wrong way Lucky for me she will be moving to a new pediatrician soon! read more

Dr. Pulliam has been my daughters physician since she was 6 months old. She is now 5. He, along with his staff, have gone above and beyond to make sure she was well taken care of --- along with providing excellent customer service. You truly feel like Dr. Pulliam cares. Thank you Covenant Care :) read more

Doctor Pullim is very condescending when talking to clients. The staff is rude and stated because I was 16 minutes late with a three day old newborn that I could be in the state violation if I didn't get my newborn to the appointment. Everytime I go to this doctor I feel like I'm in the movie "Get Out". Never lose a prescription for your child that needs it because Dr. Pullim refuses to refill it. Poor service from the Doctor. I been looking for a new pediatrician for months. read more

I met Dr. Pulliam in the hospital as he was the on call pediatrician for my newborn son. I was so impressed with his knowledge on breastfeeding and the care and time he took with my son. I talked to the staff around the hospital and found out that he came highly recommended. We have visited him in the office multiple times now and I have found the office staff to be efficient and kind! I love the compassion and kindness of the whole group and will continue to bring my son and the rest of my children to see them. read more

We have been a patient of Dr. Pulliam for 13+ yrs. He is thorough, keeps up with the latest medical information, and has always been excellent with my kids. The office staff has always been great to us, going above and beyond completing asked tasks. Dr. Pulliam personality is a little dry, but not rude. He has caught several problems with my children quickly, referring them to excellent doctors. When CHOA information has been sent to him, I can always tell that he has looked over it bc he knows what is going on when I come back for visits. read more

My son has been a patient for several years and I do appreciate Dr. Pulliam and Theresa, however it's time for us to move on. Let's start with the front office staff. It took several weeks for someone to "find" my son's lab work. Once it was located, I was told to check the portal. My first question, how do I access the portal? The office person checked with someone else, neither of them knew, so they said it would be emailed to me. I'm still waiting and it's been over month since his visit. Next, I received a bill from their office for this same visit. This office visit should have simply been a well visit which is fully covered by my insurance. When I called to inquire, I was told that the well visit also became a sick visit, however my son wasn't sick. The office manager tried to convince me that my son was "sick" due to his weight being above average, but that's been the case since he was born and it's never been anything beyond a well visit since he's been there. Looks like CCP is finding a way to pay for their new office. read more

My son been coming to them since he was born I have some major issues with this place start off that have given the wrong address to the insurance company which shows in the app for blue cross incorrectly. When I arrive to the office the lady who check you in very nice the office was nice and clean . However when We seen the doctor he rush us seem very arrogant . He was very short. I am first time mother had question about something they could not answer at the hospital. He goes on to say that normal when I ask about my son breathing issue . At the time my son had two insurance at the time I was going to have him on blue cross and that was the goal however , since my plan was done thru the marketplace it was not to easy getting him add on . They need the birth certificate and ssi card. However, it take 21 business days in order to get the birth certificate. Which everything was apply before leaving the hospital. The lady Karen who handle billing very rude and disrespectful. On the visit in sept when I was at office she ask me in a rude way which insurance we will be using since we had the two I inform her to use the second one going forward as the main and whatever before send it to blue cross she try to make me sign a paper saying about payments in a rude way say I would have to pay the bill if blue cross did not handle it . I call blue cross on the phone while in there office I was inform by blue cross it was the way she was sending the bill is why it was rejected and we got a point of contact and got the matter correct . Recently I got a bill in the mail . I had some question about it because he fully cover no co pay etc . When I called that morning they said Karen was with a patient can I call back I said no because I took time out my day to call how about she calls me back (customer service ) i got phone call back from Karen she call in a very rude tone manner when saying my child name like he was in the principal office keep in mind my child 3 month . I was like yes this is his mother I am sure you have my name in front of you which you may address me by . She goes on to say how can I help you . I informed her I had gotten a bill in the mail I want to get a understanding what it for etc in a very nice tone . Karen reply was do you not remember that argument we had I said excuse me. I said first off, I don't argue with nobody and I don't appreciate the words you are using in this call . Please select better choice of words when speaking to a parent . She goes on to have a debate I then said are you have a bad day because you tone really inappropriate on this call not once have disrespected you I will appreciate if you show some respect . She then goes on to say I did not give her my son other insurance card which was lie because I was issue the other card when he was born before we left the hospital because we pre missions (north side ) as I seen this call was not going any where , I ask could I speak to somebody els because i could not take the disrespect anymore she inform me that there was nobody els . I said ok fine , i will look more into this issue my son will no longer be going here she then goes to say that fine . I was so piss of I call back got a nice young lady as I was getting dress to come up there handle the issue she got Daniella on the phone who is the business manger . She apologize for the behavior however she was very defensive. Next day I call all the insurance involved come to find out it a billing issue I should never been sent bill from what both insurance company said and they both would like to speak with this office they try to ripe me off .. because my son shots are cover under his plan 100 .. they also said they pull vaccines in different area one for private insurance and medicate has different side and then have a side for where discount the vaccines . I inform the insurance company of this and they said never hear anything like this . Also see other review of other sites I am not the only person having a issues with staff . The last time my son seen dr Patrick was in aug . He the most going out of town doctor I ever met . We see the nurse petitioner more then anything . I feel as a new month for the first few month he need to build a relationship with each patient and there parent . I have found my son a new doctor I hope i can get the billing issue address. I will not pay for something that I don't owe when both insurance say we don't owe . All the other reviews a class action can be taken ... I feel it race thing truthful the way Karen treat me and what she said never should come from a doctor office . So mother please be careful. Ps my son caught a upper respiratory infection which they did not give him anything for by the way he caught it from there office . The nurse partition admit it . Which means they did not clean the room. read more