Monae, Kristi, Lisa, Dr. Royer - all these friendly individuals contributed mightily to an awesome first visit. Very knowledgeable and attentive doctor - and Monae was gentle with a routine shot. A really wonderful facility, and there was good teamwork on display! Thanks for setting me up, and I've got all the info in my portal easy to access. See y'all again for next appointment! read more

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Caring staff. Everyone is very friendly, thorough and helpful. Clean, well-run facility. Dr. Deveau is the best!

The Doctors, Nurse practitioners and healthcare staff are caring. I felt like they were genuinely concerned about my son's health and well being. read more

I can't believe that Dr. Frank N Cole still has a medical license. My family's experience with him as a General Practitioner has been an absolute nightmare. He is one of the most arrogant doctors we have ever encountered. Here's the list based our dealings with him following surgery for our parent with recovery extending for several months (totally unexpected): * Arrogant. Arrogant. Arrogant. Suffers from God complex. He's a grown up silver spoon kid who relies on his family's name on the hospital wing * Does not like questions being asked as he feels challenged and threatened when it comes to diagnoses or no diagnosis. Yet at the same time, he won't offer up any explanations or hypotheses for his actions or lack of actions * Uses "just trust me" phrase too often like a used car salesman * Is quick to bad mouth other doctors and specialists in the local area. (He's threatened and probably knows he's inept) * No bedside manner whatsoever * Communicates solely via email versus picking up the phone to check up on a patient's well-being * Dr. Frank Cole bullies older patients * Actively lied telling my elderly that "there aren't many doctors who accept Medicare, so you should feel lucky to have me as your doctor". We've considered reporting him to Medicare and the Georgia State Medical Board * Prefers prescriptions versus natural treatments (e.g. for constipation, quickly prescribed laxatives and stool softeners versus resolving the issue the right way with better diet and nutrition) * Prescribes drugs without meeting patients in-person * Prescribed the wrong kind of drug which exacerbated my mother's condition * Prescribes drugs without sharing any explanation for why he's prescribing and what he hopes to accomplish with the medication * No experience with mental health yet makes decisions he shouldn't. Literally lied to my parents telling them that "Geriatric Psychiatrists don't exist" even though Emory University has one of the top Geriatric Psychiatry departments in the country * Unable to detect depression and anxiety in my mother who has been a patient for years * Clueless when it comes to recognizing delirium, a common occurrence with elderly patients who suffer a trauma. Has no idea how to treat or has any resources to turn to for help * Dr. Frank N Cole is not connected to the Piedmont Hospital network so expects his patients to keep him posted on any hospital visits or (versus the system handling it automatically) * Tried scheduling a post surgery follow-up for my mother and was told it would be in two months after the hospital visit. (Yes, seriously) Dr. Frank N Cole, that your medical partner left your practice and that your group is scrambling to keep patients is not the problem of any of your patients. Shame on you for all of your behavior and bullying your patients to be more forgiving and understandable yet you consistently exhibit such unacceptable behavior. You are not what a doctor should be. read more

This is the most unprofessional establishment I've ever dealt with- and sadly it's a medical facility that professes to aid people in their most dearest life-critical needs and well-being. I scheduled an appointment, and about a week later, on the morning of my appointment, they begin calling my phone 2 and 3 times from 2 separate numbers- even after leaving a message. I finally answered, while trying to eat with my family, knowing it was some sort of problem. Of course it was, they're trying to cancel my appointment and reschedule- assuming I hadn't taken off work a week ago, and that I was just available the next day. She couldn't give me an answer why it was being cancelled. I hung up, finished my food, and called back. I spent over an hour calling the two separate numbers and talking to about 7 people. I was told: my appointment was still on. Then I could be seen for some things and not other things. Then I was calling the wrong number. Then I was transferred to a voicemail. Then it was put back on the schedule. Then they didn't know I was put back on the schedule. Then it was cancelled because of a nurse issue. Then I would be called back (which I never was). Then I could be seen for everything. No one knew what was going on. Everyone made excuses and blamed other individuals. No one told me the same the same thing- it was all different stories. I've never felt so let down and discouraged. In a time of need, I was finally reaching out for help and this is the treatment I get. I'll NEVER recommend this cluster-F**k. Stay away. This all, not to even mention the multiple calls I spent for stupid Covid screening. So much of my time was wasted on being completely thrown to the wind. I wouldn't trust this place. And I hope they read this; because if they have the courage to bill me for not showing up, I have $10k ready to drop tomorrow on a small-claims court case. Detainees in GTMO get better care and more attention!!! Stay away! I'll spread the word to every soul I know in the area. I wouldn't trust this group to sweep a McDonald's bathroom. read more

I would have selected Zero for the rating but it only allows 1-5. This facility has the biggest lack of communication that I have ever seen in healthcare. It is impossible to get a person on the phone at any time of day. I have now, four times, yes FOUR, been to the facility just to pick up a prescription and it has not been ready even after the patient portal/messaging system has sent a notification that it was ready for pick-up. Three of the four times, I had to wait longer than 10 minutes for a piece of paper that was supposed to ready and waiting for me, per their message. On the fourth time, I was instructed to come back later. And I will also note that this is not due to COVID and the changes in safety protocols. Three of the four Rx pickups were before COVID even happened. Needless to say, we are no-longer patients at this facility and will not ever return. Communication is a must in todays society and First Ga Physicians at Yorktown gets a zero rating for communication, among other reasons. read more

I have been going to this group before it became First Georgia Physician. Dr. Grayson is one of the best doctors in this group! I will continue to recommend this group to my friends and family. read more

This place is literally THE WORST when it comes to being able to comminicate with your physician. There is no way to physically speak to someone at the office when you dial their phone number. When you leave a voicemail (your only option) they usually take at least a full day to call back, if they call at all. I have been waiting for results of blood tests and x-rays for 36 hours now. read more