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    Social Security Office - Waiting area with over 25 deskpersons actively serving people.

    Social Security Office

    (121 reviews)

    Brooklyn Heights

    Subject: Official Commendation: Ms. Robinson (Window 18) and Supervisory Staff - To the District…read moreManager I am writing to formally commend the exceptional service and professional conduct of Ms. Robinson at Window 18, as well as her supervisor, during my appointment on Friday, May 1, 2026. As a licensed clinician working within the Supreme Court system, I am intimately aware of the complexities of the law and the weight of documentation. I arrived at your office within an hour of closing to submit a request for a new Social Security number--a process necessitated by ongoing, severe cyberstalking and identity theft involving the Department of Homeland Security and the FBI. Despite having 256 pages of documentation and having faced significant pushback and administrative hurdles in past at Manhattan, my experience at this location was transformative. I would like to highlight several key aspects of Ms. Robinson's performance that warrant recognition: Trauma-Informed Care: Upon seeing my distress and the volume of my preparation, Ms. Robinson immediately established a "safe space." She allowed for a moment of silence, offered comfort with a sense of humor that grounded me, and recognized the emotional weight of the appointment. I wept in my chair and all it took was her saying she could tell by my face, that this has been going on for a long time. She was right as I've been targeted for 3 years now. 3 years too long. Ms. Robinson did not merely process paperwork; she meticulously reviewed and assisted in labeling the extensive documentation. When the content of the application triggered powerful emotions, she skillfully redirected the conversation to keep the process moving without dismissing my experience. After assisting me with the final touches to my 256+ page packet she then sought supervision. She wanted to ensure that it was as strong as it could be and that everything was perfect and easy for the person who would have to review it next. She didn't challenge information I relayed from the central office either. Her supervisor could've easily allowed her to do this by herself but while Miss Robinson was assisting me her supervisor jumped in to ensure my original copies were given back to me and that my application was focused on by Miss Robinson, who did not have to worry about being tasked with the other parts. Commitment Beyond Duty: Both Ms. Robinson and her supervisor stayed well past the 4:00 PM closing time to ensure my application was complete. I left around 445 so I know they stayed longer. The cleaning company cleaned around me. The supervisor's direct involvement demonstrated a level of teamwork and dedication that is unfortunately rare. I've been going through this for a long time and part of the reason my documentation was so extensive is that I've had to be the judge and the jury to protect myself when other systems can't. She reviewed each document and even said that I had more than she had seen before. She shared her own experiences and normalized what I felt. Most importantly when she said she wasn't judging me, I believed her. I believed that she believed me- all I needed was for my application to be sent where it needed to be. She did just that and more with no prompt. Safety and Respect: For survivors of domestic violence and cyberstalking, being believed is often the hardest part of the journey. Ms. Robinson ensured I left feeling heard, seen, and protected, rather than defeated. This case is so complex that if I was her I'd feel overwhelmed too (and it's my life). The security staff on duty also deserves mention for maintaining a professional and supportive environment during the after-hours completion of my filing. When they did not let anybody else sign-in, I grew anxious and felt bad I was making people stay longer to help. He made sure nobody bothered me and kept an eye on me in the empty cubicle across the room. Ms. Robinson possesses a rare combination of high-level administrative competence and profound emotional intelligence. She is an asset to the Social Security Administration and should be strongly considered for a senior or leadership role. She facilitated a complex federal process with a level of grace that put previous experiences at Manhattan to shame. Even though my application was finalized so late on Friday she gave me a receipt and clearly stated she hadn't yet submitted it to the central office yet. but, for the first time I wasn't worried- it'll make its way in her hands. We need unfavorable encounters to recognize the good ones. Please ensure this commendation is added to the personnel files of Ms. Robinson and her supervisor. People in their positions often only hear from the public when there is a complaint; it is vital that they are recognized when they provide exemplary, life-changing service. For once, an office took action to prevent further harm rather than apologize for actions taken far too late. Sincerely, G. H.

    I thought it was going to take forever but they are very organized and I was done within 15-20…read moreminutes. The lady at window 8 was polite and knew her stuff. You do need an appointment. When you get there there is a self service kiosk, very self-explanatory, enter your SSN and get a number.

    Sethi & Mazaheri - Our office: 26 Broadway, 21st Floor, New York, NY 10004.

    Sethi & Mazaheri

    (13 reviews)

    Financial District

    The lawyers of Sethi & Mazaheri were the BEST lawyers I have ever encountered. They were…read moreresponsible and sympathetic to my case and they did whatever they could until my case was successfully processed. I was not expecting this service from an immigration law firm. I was always told that the law firms make a lot of money from cases which don't have a real chance to win. They know it but they still encourage you to go on. This is not how I was treated at Sethi & Mazaheri. From the first day, they gave me a very realistic picture of the possibility of success of my case and they told me what they can do. And then they really did what they could do and luckily, I won!! I think one of the unique things at Sethi & Mazaheri was the level of sympathy. As a client you get a sense that your lawyers personally care for your issue and really want to help. Probably because many people who work at this firm are themselves from immigrant backgrounds. Also, their fares are not expensive in comparison to other firms that I have dealt with. Overall it is not easy to find a firm which provides a good service with good prices and I am happy that I was the client of Sethi & Mazaheri.

    immigration through marriage can be a long and complicated process without the expert guidance…read more They helped me through all my immigration applications and I didn't have to worry about anything. Very professional, friendly and trustworthy. I absolutely recommend Reza and Shervin. They always go above and beyond for their clients. Also, I am a musician and I will also use their entertainment services in the future. Highly recommended.

    Phillips & Associates Attorneys At Law

    Phillips & Associates Attorneys At Law

    (50 reviews)

    Financial District

    Working with Phillips. & Associates was a great experience. From beginning to end, the care of my…read morecase though professional was very human, and given much consideration. I am very pleased with my experience.

    rude, unprofessional , I contacted Max Bercero about a very serious and sensitive and…read moreembarrassing situation that was done to me. It already hard for me to talk about. The first lawyer I called and talk to, Max Bracero, failed to reply with an answer after he texted me back-and-forth and asked me to send video and pictures. I struggled digitally to do it due to size but eventually did. My last communication with him was him stating he received the photos/videos and that he would go over the case and contact me tomorrow, that was over a month ago and not one single word from him to date. this is even after I texted him from the number he contacted me with, 551-225-0805 and asked if he accepts the case, he still gave no reply. No one would want that treatment towards thier family or friends. Customer service in this world has already gone to S and I really don't expect much more from lawyers but this lawyer particularly was very rude not to even giving an answer, he is just that cocky and makes that much money and are just that out of touch with people that he doesn't even have to give an Not only was I a victim by the way I was treated as a patient, I had to deal with an unprofessional rude uncaring lawyers.

    CoveyLaw - immigrationlawyers - Updated June 2026

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