My Waterford Crystal vase was taken to House of Crystal in Greenville for repair on 05/06/26. The…read morebase had broken cleanly from the stem and as the two pieces fit perfectly, I was hoping for a quick fix. While hope for an immediate repair with glue as that would never be noticed. I accepted the inevitable and was promised delivery within a week. On 05/26/27, I arrived at the store to collect the vase. The box was still on the counter - untouched and exactly as wrapped from 16 days earlier. No apologies offered or any expression of regret - simply an absence of concern. Emptiness. He didn't give a damn about me or the memories associated with the vase! Just nothing! There is an understanding this business has existed for many years and with mostly positive reviews. While my refund was given as I had the receipt stamped "paid," the encounter was eerie. The store was empty on my first visit, empty on the date of pickup.

I would have never thought of needing any personalized gifts but when a last minute event came up…read moreand personalized whiskey glasses seemed like the perfect gift, House of Crystal went above and beyond my expectations. I had called various other engravers to see if this expedited gift was even an option but was repeatedly laughed at and told the time crunch was impossible. When I got in contact with house of crystal I was told it was not problem. Their customer service was amazing and Joey helped me to decide the different elements of my customized orders. Not only was the initial order easier than imagined, I also received updates regarding the progress of my order! All and all the experience and product house of crystal offered was amazing and I will 100% be getting more customized gifts from this company!

Great products & services; worked with this company over 20 yrs for all our…read more company plaques & engraving needs. Staff is extremely helpful & knowledgable! Recommend highly!!!

This is a review update in response to receiving communication from the owner of this most…read moreinteresting business. Actually three stars is considered a positive review and not a negative one at all. I love to support local Gaffney, S.C. places of business! My evaluation of your fine store is that it's a mixture of boutique and shoe repair. Only my opinion; but this doesn't address a tremendous need in downtown. If a man or lady wants to purchase everyday footwear, they mostly have to go Walmart, Shoe Show, or to Bargain Shoes. If you could carry a good selection of Skechers or complete line of tennis shoes and advertise them at somewhat competitive prices, I believe along with your current offerings, you'd have a big winner! I'd be a customer myself as I'd much prefer to buy from independents than chain stores. One big advantage that you already have is the avoidance of congested traffic such as is found at the previously mentioned stores! I upped my review to four stars because of your obvious passion to your business and I Thank You for responding to my review. Should you decide to get a good line of casual men's footwear please repost to me. I'd love to be a good customer and recommend your store to my friends!

The ambience is welcoming, service provided is A+. The quality of service is remarkable. The most…read moreunique, but value this business is that it offers a Number of services in one place apart from shoe repair. Services range from home to apparel , and beyond to steal art. The talent is incredible.

Great customer service. Very pleased with engraving on bracelet. Quick service. Will use again.read more

Took some time for basic engraving yet pleased with result. Communication on order can be improved.read more

Excellent and professioanl service It was fast, well done…read moreand on time. I highly Recommend this place.

I asked for them to resize my ring. it turned out too tight after a few days with them, I didn't…read morewant them to hold it anymore. I could tell right away that some rectangle diamonds looked crooked and dull.. I asked them to add a loop to a pendant but it turned out crooked and he broke one of my gold necklaces to "show me it wasn't strong enough to hold that pendant so I needed to buy a stronger necklace from them." I bought one ($1000) and I didn't like it, wanted to return it within days and he said no, I could sell it to them in the weight of gold ($300). this place is sketchy. I wouldn't touch it with a ten foot pole and my first ring with the crooked diamonds.. I took it back to the store I got it and they said the diamonds were changed out..

They were very helpful with my wedding set! I had them make the rings 1/2 size smaller and band…read moretogether because it is a wedding set! I was welcomed very warmly. I would highly recommend this place for your jewelry needs!

This is a small jewelry shop in the Haywood Mall. The…read moreservice is unfriendly, almost insulting. The arrogance of the people working there is second to none. The various items for sale are cheap and more on the "bling-bling" side. Overall I would recommend to avoid the place.