If I could give 0 stars I would. I came in because of a very large bump in my throat and blisters all over my tongue. The nurse looked at it and I explained how painful it was. I was crying brushing my teeth. However, I have no fever, no other symptoms other than loosing my voice and a very large white bump on my throat and literal giant blisters on my tongue. They ran a strep test which came back negative. The Nurse Practitioner Ellis came in the room. Looked at my throat and said she sees something in there but it's just viral. I had to tell her to look at my tongue. She looked and asked if they hurt, I said yes very. Then as she was walking out of the door said "it's viral. Gotta let it run it's course. It'll take a few weeks come back if it gets worse and we will run more tests". And walked out. The nurse came back in and my boyfriend and I started asking questions and she would just say "I don't know" to every one of them.
Gonna get a bill for $300+ for nothing and no answers. They were extremely rude. I'm never going back. If they can run more tests why didn't they do that in the first place? I've checked my temperature multiple times and haven't had a fever once. Nobody around me or in my home have gotten sick. Lymph nodes aren't swollen (not like they would know because they didn't check). I definitely do not have a viral infection. It's bacterial.
I couldn't believe I had to ask the NP to look at my tongue after I told her and the nurse multiple times that that's what's bothering me the most, that's what hurts, that's why I'm here and she looked for maybe 2 seconds and walked out of the room. The NP spent maybe 2 minutes maximum in the room. The nurse didn't answer any questions at all and wouldn't find someone that knows. And all the front desk cares about is getting paid. Even the guy that takes temperatures at the front was rude. Worst experience at an urgent care I've ever had. Also, I had previously had a negative covid test, so that was ruled out. read more