I don't ever write reviews but felt the need to do so at this point. It kind of breaks my heart to write a negative review of this place as I've been going to Coyle's for 13 years, but I've never really had a good experience there when it came to servicing amps/guitars.
I bought my first guitar and amp there. Although I had no issues with the guitar (until recently), the combo amp was a lemon. After spending a lot of money on numerous repairs, having to take it back 3 or more times, the amp was never fixed. Each time I was told it was a blown fuse, but I only played it on practice level. It was not a result of being overused or anything the amp itself was defective.
I blame myself for not doing more research on the amp, but the fact is I was sold a lemon, and then had to dump close to the value of the amp itself on repairs that all failed. I basically threw away money at that amp, and didn't get any compensation/refund/store credit etc.. The amp has been sitting in my closet for close to 8 years now.
Since I had gone there for so long , I felt the need to remain loyal, and somewhat reluctantly continued to use Coyle's music for setups/strings etc.. I took lessons there as a kid and know Kevin on a first name basis, and felt they deserved a second chance as the amp repair wasn't done in house, and the amp model itself was known to have some problems.
I recently brought in my Strat to have the volume knob rewired to the 2nd tone knob, a full setup, and to have new bridge spacers installed.
When I got my guitar back the pickup switch was wired incorrectly, and rendered all channels except the treble position unusable. I only use the treble position so I wasn't so concerned, but I was a little disappointed with how the spacer of the removed volume knob turned out., not to mention that there was obviously something wrong with the way it was rewired.
Aside from all that, I was happy with the new bridge spacers, but still kept breaking strings (which is why they were replaced in the first place). I also noticed that the tone had slightly changed, but having recently purchased a new amp (not from Coyle's) it was hard to tell at the time.
After realizing that something wasn't right, I decided to bring my guitar elsewhere for a full setup. The luthier told me that the guitar was wired completely wrong (the reason why the pickup switch wasn't working in all but one position). On top of that, he told me that one of the coils in the humbucker was dead, and that the entire pickup needed to be replaced.
So after spending close to $200 at Coyle's on a setup, bridge spacer replacement, and rewiring, my guitar was still in bad condition, and no one seemed to notice that my pickup was bad.
Altogether I now have to spend $400 on repairs to replace frets, the pickup, perform a full setup, and rewiring, all of which Coyle's either missed, failed to tell me about, or performed incorrectly.
Sorry Kevin, but I am really unhappy with the service that was done to my guitar. I asked for all the hardware to be replaced as well because the screws were old and rusted,. When I got it back, a few rusted screws were still there as they didn't have the replacement screws in stock. I was told to bring it back in a week to replace them, which was a nice gesture, but at this point I wouldn't trust them with my guitar.
I really wanted to remain loyal to Coyle's music because they sold me my first guitar and I took lessons there as a kid. I wanted them to have my business for life, because I'd rather spend a few extra dollars to support a friendly, family run business than guitar center. But after the lemon of an amp they sold me, and finding out what was done (or not done) to my guitar after bringing it in for a full setup, I wouldn't trust them with my guitar or amp in the future.
I will say that the lessons I took at Coyle's many many years ago were great. They have a decent selection of instruments and amps, although many of the high end gear seem to be overpriced, but that is not unusual for small guitar shop. If you're looking for lessons for your kids they're probably your best bet in town, I just wouldn't trust them with amp repairs or setups at this point unfortunately.
Bottom line: I tried really hard to remain loyal to Coyle's because they sold me my first guitar and were nice and helpful and friendly every time I went there. But I would not recommend bringing in a guitar or amp for repair/servicing. The technician who looked at my guitar most recently was appalled at the work that had been incorrectly performed on my guitar from Coyle's, and it breaks my heart to write this review, but there's no excuse for incorrectly wiring a guitar or failing to notice a bad pickup . Combine that with my amp experience and I don't think I'll ever be going there again unless it's for strings or picks. read more