This is not specific to the UPS store in Duluth, but the shipping center there. A box was…read moreovernight shipped but the driver drove right past. Had to pick it up after 2 days. In addition, when a complaint was filed at the Corporate office, they denied it with inaccurate information. Receipt copies have been sent but, 2 weeks later...crickets. Couldn't be more displeased with UPS and jacked up prices with NO customer support.

This place is a disaster. Employees seem constantly frazzled and confused. I receive notifications…read morethat a package has arrived, but when I get to the store I'm told they have no record of it. Amazon notifies me they've brought packages to the UPS Store, but employees will claim otherwise. I pay extra for locker service, but my packages are rarely put into my locker. When I ask why, I'm usually told that "there's a problem with the lockers today." These daily locker problems have been going on for months. I've had several packages go missing, either misplaced by employees or put into the wrong lockers and stolen by other customers. When I've been able to prove they've lost a package, they delay replacing it by carrying on "investigations" that go nowhere. They then promise to write a check to replace the package, but claim only the manager can do so. The manager is conveniently never there when I arrive. I am constantly frustrated by this UPS Store. They don't seem to have the desire or the ability to improve.