I'd like to start with something positive and say that the exterior of the hotel was amazing. It looks like an old castle mixed with a charming cottage. I was totally stoked when we rolled up! And its right across from the river Spay down a beautiful little path and marsh sprinkled with mallard ducks!
The décor on the inside was also a mixed mash of 3 different worlds colliding but not necessarily in the best way. It was a bit like an old folk's home mixed with a 1970's casino and hunting lodge.
Check in is at 3 o'clock but don't think you're gonna get in early. It definitely seemed like they were against that and would not even store the luggage. When we walked inside, there was a particular unpleasant smell that was pervasive throughout the hotel. We stayed in the Glenlivit room and when we finally were allowed in, we were a little surprised at the quality of the room. It was completely underwhelming. The floors creaked so loudly that it seemed as though other people were in the room with us as they walked by or moved about in their own adjoining room. The mattress was possibly 30 years old and you could feel and hear the springs when in bed. The flat bottom sheet didn't even completely cover the mattress! There was no top sheet, just the comforter. The pillows were so thin and compressed that it was like laying on thin bricks. We both woke up with sore necks and ears.
The bathroom door wont open completely so you better be thin to get in, and the toilet wont flush well, so if you are hoping for some privacy whilst using the loo and expecting a flush after your poo, think again!! The shower only is so tiny that you hit your elbows just to try to wash your hair.
The hilight of the stay was the cool bartender. We didn't have much interaction with him, but it was genuine and he was really nice.
The restaurant also underperformed. Empty and with terrible service. Two people ignored our table for 10 minutes, no drink order, no water, no welcome. When one server approached the table she simply asked if we were ready to order. Food wasn't great, but not horrible. Pretty average. Service was seriously lacking. The one dessert we wanted wasn't available. Couldn't get the staff to return with our bill, so we left and told the bartender to please add it to our bill.
Yeah, so we won't be staying here again, and I wouldn't recommend this placw to anyone looking for a good night's sleep, but if that's not your goal, then by all means book a room here. read more