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Recommended Reviews - Craigmore Guest House
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4 years ago
From check in to check out I was uncomfortable. There was no one to check me in, but housekeeping ended up being super helpful (that's the 2 stars). There was an envelope with what was supposed to be my name written on the front that had the key and a Starbucks card. My name was spelled wrong and if housekeeping hadn't been there to help, I'm not sure I would have known it was for me. I thought the Starbucks card was a nice touch until I went down for breakfast in the morning and there was a sign that there was no breakfast and the Starbucks card was in lieu. They can't help staff shortages, so I can't hold that against them. But Starbucks?? Really?? There isn't a local cafe they could have supported that would provide actual food? The room itself (Room 4) was on the top floor and had been half refurbished. So some of the amenities were nice, mostly in the bathroom, but the carpet and skylight (see photo) were nasty. The bed was pretty soft and lumpy, but I know beds are a personal preference. Because I was walking along the coast of Scotland, I had a baggage service for each of my transfers. There was no one around to let the service in during the late afternoon, so my bag was left in the unlocked foyer (that is also about the luggage service, so they get half the blame). Seems like someone should be around until at least 5pm, but that's just my opinion. Then again, no one was around in the morning to let the baggage transfer service in to pick up my bag (front door was locked), so I had to call the baggage company and ask for help. They ended up handling it well. But it was just so strange that no staff was around. I guess maybe that was the staff shortage that also resulted in no breakfast. I'm a pretty easy going person and will give people the benefit of the doubt most of the time. But I stayed in a different inn each night of my travels and this one, comparatively, was the worst experience of all. In fact, it was the only bad experience and the only non- 4 or 5 star review I would give. I would not recommend staying here until they upgrade the rooms, particularly the mold. I'm sure they're doing their best with staff shortages and that's not as much in their control. But better communication would have saved me a lot of stress, especially around my baggage. read more
18 years ago
