If I could give this business zero stars then I would…read more Let we start by saying that we have been customers of Nelson Glass before. Now, this was over 10 years ago when, I think, the management was different. Recently, I reached out to them to install another shower glass, and was told that they were very busy but they would be reaching out to me within a week and a half or so. Let me just say it's been over four weeks and I've yet to receive a courtesy call to say that they will be delayed for a measurement. I know that Nelson Glass tends to be quite a bit more expensive than other installers but I thought that their customer service and attention to detail would overcome the price differences. I guess I will never know if their attention to detail is worth their high prices because their customer service has become nonexistent. There are other businesses around Birmingham that value their customer base so I suggest you look around before reaching out to this company.

Broken glass in a 50-year-old interior wooden door was replaced promptly by Nelson Glass. After…read moretheir guys unloaded the door from my pick up, I was directed to the front office for a cost estimate. Minutes later I was given an estimate as to cost and production time. About a week later the door was repaired and ready for pickup. I was particularly pleased that the small wooden mouldings holding the glass in place were not damaged. The door, now reinstalled at my home looks great. Especially important to me is that all of the employees I interacted with were engaged with their tasks but happily gave me time and answered my questions. None of those "insurance regulations prohibit customers in work area signs" either. These guys have been in business for many years and make it look easy to turn out quality work. Locally owned businesses that have long term experienced professional employees are the backbone of the US economy. I am very satisfied with their work and the job cost about half of what I had anticipated.

Huge selection on site and many more that can be received quickly. Very knowledgeable and helpful…read morestaff. Highly recommended if you want personal and professional assistance in your flooring projects.

The only reason I gave this two stars is because they have a good selection. But their customer…read moreservice reception guy, had no knowledge of anything, couldn't even get up to show where items were, said there was no one to help with tiles, faucets or even finding the marble slab I wanted to look at. You are on your own! He couldn't of given a care about safety in the warehouse or anything. Horrible help! Glad there is close competition in the area, cause they made a large sale today!! And we're very helpful and hands on.

I had a great experience working with Thomasino Door and Window to fix my garage door. I scheduled…read morean appointment over the phone and the representative explained what to expect in detail! I loved this because I always worry about being overcharged for services. This was not the case with Thomasino. The technician was prompt, friendly, and worked fast. My garage was working perfection no time!

Customer service started off great but that has quickly changed. They were $156 more than the other…read moreplace but with good customer service I was willing to pay. Coming out to measure and look was quick and great customer service then when it came time to check the in stall the guy kept not responding to emails, Was able to call and get everything scheduled. Then install went smooth. It was going up and down so much smoother and quieter than the 20 year old door. Door was installed 4/25/25 them on 5/30/25 it started making a popping sound and seems it is not going up and down the tracks good, I knew it was the weekend but thought if I could leave a vm or send email they could address early Monday morning. VM was full. The website no longer exists as if they didn't renew the URL. No appointments were available Tuesday until I started addressing that nothing could be communicated over weekend then mysteriously one becomes available. Will update after they come back out. A new garage door having problems after a month is huge problem with how expensive they are now. They came back out claimed it was the paint heating up causing the popping. That is absolutely no true since it happens in below freezing temps to almost 100 degrees. My 20 year old garage door never popped like this. The popping has become louder as time has passed because it is not right and was never made right. Pretty sure they just said let me take advantage of a female . Would never use them again.

I've used Hoover Glass for several projects over the years. They are friendly and reasonably priced.read more

Brought in my grandmothers antique mirror to be replaced and was met with excellent service! The…read moreladies at the front were so sweet and helpful, and the man that did the repair did excellent. He made the mirror much lighter and safer to hang. I will definitely be returning as the prices were fair and the service was unmatched!

I was driving the other day and I saw a Kirby DVC truck - there is a caption on the truck that says…read moresomething similar to: Clothes taking too long to dry in your dryer? And I thought: Yes, the towels are taking forever to dry. So I snapped a picture of the telephone number on the truck and contacted Kirby DVC later that day. I spoke with the Owner and we made arrangements to have the dryer vent cleaned ASAP. Even though I've faithfully cleaned the dryer filter in the dryer, the vent leading off the house was kinda almost full. So, the Technician vacuumed out the dryer plus he thoroughly cleaned the vent. First of all, Praise God for His protection, AND secondly, I'm grateful for the nice gentlemen with Kirby DVC, because everything's working very well now. In fact, I plan on doing this again next year.

Great service! No complaints. Arrived on time (early, actually) after a phone call heads up, and…read morewas done in less than half an hour. Courteous and friendly. Came in uniform with a marked truck, which always makes me feel more comfortable. Thank you!

Lost all of my keys, and Ethan was great in getting me a new truck key asap. Honest about his…read morepricey and on time when he said he'd be here. Hopefully I never lose my keys again, but if I do I wouldn't hesitate to call him again.

Worked until the job was 100% completed, appreciated his thoroughness. Very knowledgeable and…read moreworked with me and selecting replacement door hardware.

Building a house has been quite the nightmare and challenge. After visiting so many flooring places…read morefor selections, we found Jennifer Contorno at Issis. She was so incredibly professional, patient, caring and responsive. I have never experienced this level of service with any other vendor for our house. I will definitely be back and recommend her and Issis to anyone. The amount of time she spent with us was so incredible and our selections were absolutely what we are in love with because of her. Issis has such a wide variety that I couldn't find at other places. If they did have any variety they didn't have the service...crickets. No one to talk to no one to help that didn't seem like they had to be somewhere in 5 minutes and were already late. LOOK NO FURTHER!

Service and installation were great. My problem is with the quality of the Mohawk engineered…read morehardwood floors I bought. I had read that prefinished hardwood floors are more durable due to the factory finish applied. Well, these Mohawk hardwoods already have numerous nicks- way more than my previous homes on-site finished hardwood floors. Also , they have this low sheen that is IMPOSSIBlE to keep clean looking. I think the top finish is too soft. I would NOT recommend Mohawk engineered floors. This, after spending $12,000 for them. Would not use or recommend Mohawk hardwoods.

The custom made draperies for my home were delivered and installed yesterday by Mary Adams with…read more Western Drapery, Inc (Homewood). This was my second experience using their services for my home drapery needs. The quality of work is exemplary. These tailored drapery (for the second time) exceeded my expectations. Bar none, they are an elite custom made drapery company. It's an investment in beauty on full display every time I enter my rooms!

Mary was very nice and responsive, however for an estimate, you must submit a $50 deposit with the…read moredeposit to be counted towards your purchase. Make sure to be extremely clear as to what you're looking for. I was promised a product that was not available. Mary came to the house to measure for the estimate, I chose my product from the swatch samples she brought. After cashing my deposit, she contacted me that my choice had been discontinued. I offered to meet her the following week to choose something different, and the customer service was less than desirable. Her options were not near what I described I was looking for and the alternate option she gave me was way off. She did not offer to return the deposit, nor did I get the measurements or an estimate. I feel this was a waste of time and money, but was definitely taken advantage of.