Tom and his son worked for over six hours on stretching our carpet to remove many large…read morehumps/wrinkles in 6 rooms of our house. They arrived on time, did a great job, and were very pleasant to have around during the project. A couple of our rooms are very large, and they still got it done when other carpet pros could not. And to top it all off, their prices were very fair considering the time it took and the quality of their work! I'd hire Tom & his son again in a heartbeat!

Tom and crew were outstanding professionals. I could not recommend them more. They did most of my…read morenew house with probably the softest carpet I have every walked on. I actually tell people to take their shoes off because they have to feel this carpet. On top of that they did the kitchen in LVP and it changed the whole room. To me the house was a new place when Tom left. Great product, Great price, and most importantly, Great people. A+++

Horrible customer service. They installed wrong carpet in some rooms. Used the wrong carpet in the…read moreclosets of the rooms they DID have correct carpet. Didn't the installers question this? No. They just put the carpet in wherever they wanted. Secondly,they didn't tack the carpet down on the stairs and it wasn't even. We won't talk about the mess they left either. This is Empire's error. Carpet was installed on 5/19. It's now 6/7 and I still don't know if they are and when they are going to fix it. I get a call and return it for 3 days straight. No return call. This was because a lady called to see if one of the installers left a tool at my house (two weeks after they were here). I did talk to another person who said he would look into it after I talked to my sales person and he came and took pictures. This was installation manager who I talked with when this first happened not to hear from him again for over two weeks. Not a peep. Then he calls and said he was going to come over today 6/7. It's well after 5pm. No call. Customer service has gone down the drain and this is a good example

I had my floor installed in another state. I had an issue with something that installation team…read moredid. I notified Empire and somehow it came to the Birmingham location. KIM in customer service was absolutely amazing. She worked to get the issue resolved and kept be abreast of the progress. Hats off to KIM for amazing customer service. Also.....I am very satisfied with the flooring I got from Empire. It looks amazing. Thank you....and thank you KIM!!

My husband and I recently purchased a home that had carpet everywhere. With 3 big dogs and 2 cats…read morewe knew that was not going to work for us. We received quotes from 3 different companies to replace the carpet with LVP throughout. We went into the Brian's showroom to see samples. The woman working was great- she showed us options she thought we would like and helped us pick a classic floor that we think will look timeless. We scheduled for a designer to come out, measure and quote us for the job. Brian's was the only company that gave us an itemized estimate- how much will it cost to remove the old carpet, to move furniture, etc. We knew everything down to the penny and if we handled something ourselves, it got removed. Product was ordered, came in about a week later and the job was scheduled. The flooring install team lead by Daniel was incredible. They were kind, respectful of our home, knowledgeable and meticulous. We think they did a great job. I'm surprised at the other reviews on Yelp as we had a great experience with them (Dec 2025). I would recommend them to anyone looking for flooring!

it has took me awhile to write this review as I don't have a tendency to complain, however this was…read morethe worst flooring experience ever! They did a horrible job with installing and the product they suggested look15 years old after only 8 months. They even cut the floorking to my bathroom and just put nails in it hoping I wouldn't see it. We spent $9,000 on engineered hardwood and the finish was splotchy, some even peeled off and was so worn after less than a year. It was absolutely a waste of money. To make things worse, they glued all of it down to the subfloor which has been a nightmare for my new flooring contractors to remove. They don't stand behind their work and I'd never recommend this company for anything!

Very poor quality work. Do not use them for any flooring need at all. Hired them to repaint and…read morerefinish concrete flooring last July. Offered a warranty but when we had problems the next day, they would not return phone calls or letters. Improper ventilation caused additional damage to our business. Repeat: DO NOT USE AT ALL.

From the owner: Uselton Flooring is a locally-owned flooring contractor offering flooring sales, installations, and…read morerepairs to clients in the Birmingham area. Our outstanding flooring experts understand the importance of having a beautiful floor and take the time to ensure that your new floor is installed correctly. Contact us today for more information! Additional hours by appointment only.

50 Floor is under new managment, and it has made the world of difference. The new manager knew my…read moreissues, and has gone above and beyond to make sure things were handled and fixed properly. So much so, that we hired them again to install some of the same flooring in other parts of our house, and the manager has been out several times to make sure the job is done right and to our satisfaction. I am very pleased.

DO NOT USE THIS COMPANY! The sales people lie about the quality of the product and the warranty…read more Look them up on BBB and actually read their 300+ complaints. We cancelled our order within the three day cancel window and it's been over two weeks and we are still waiting on our refund.

Over the Mountain Carpet and Furniture Cleaning provide upholstery and rug cleaning services in…read morePelham AL Carpet Cleaners, Upholstery Cleaners, Rug Cleaners, Carpet Cleaning, Carpet Cleaning Service