2300 Clear Creek Rd # 301, Killeen, TX 76549 creative learning academy at this address. Granddaughter lasted 4 days she had gotten injured twice and both times it was her forehead. I tried to speak with them and the lady said. "Listen and told me she saw her running around and tripping." Well I wanted to tell her she runs at home and does not run into things and she is smart enough to catch herself when she falls. But the lady did not want to hear what I wanted to say it was not important to her. She even said she was going to hang up. Daughter went to get her clothes and the lady wanted something about two weeks in writing to get stuff back. Well this place is not safe and I am not sure what is going on there. read more

My children have been going here for a year now. As my wife and I were passing by yesterday I looked her and said "you know what, this place had some terrible reviews when we signed our kids up for care here and I don't understand why" our experience has been none the less excellent. Every "little" issue we've had was fixed and addressed immediately and literally the entire center knows my kids by first name and shows them a great amount of love as if they were family. So to anyone reading these bad reviews and changing your mind trust me when I say it is one of those situations where people don't normally leave reviews UNTIL something goes wrong and they act out of anger, but when it is going well that same person doesn't leave a review at all. read more

My daughter is an infant , I was told that this was the best daycare , little did I know that the one on Texas Expy was not the one that they were talking about . The very first week I was there they ran through an entire pack of wipes and diapers , and everyday I picked her up she had a new change of clothes on . This is confusing to me how your going through all these diapers and whips in a week which btw Iv never done , andmy child still uses the restroom through her clothes ? How is that ? Not to mention they lose her bibs her bows and at one point her clothes. No one is ever on the same page everyone always just looks at each other in confusion when I ask them were my daughters stuff is at . Iv walked in on them changing my daughter using someone else's wipes and diapers even tho my daughter has her own , which is prob why everyone is always running out so quickly cause they use everyone's stuff for community . So not ok . Nobody has money for that ?! There was several times that Iv pick her up and she had another child nasty bib with throw up all over it stained on her , when once again she has her own bibs that I bring fresh from home. How you manage to go through a can of formula in 3 days idk ? I could literally go on and it's been 3 weeks that my child has been there . I wish other places were not full, I hate it here and I feel trapped . From what Iv seen my daughter is treated okay , although who knows , I'm pretty sure they are tired of hearing from me . read more

I would never recommend this place. The staff were rude and unprofessional including the owner. The bathrooms were disgusting and the place always smelled. My five year old's teacher would send notes home with improper grammar and misspelled words. I helped my daughter change in the bathroom for a recital and the floor/toilet was covered in urine. My complaints were never addressed. I was just dismissed as irrational. The infant room would go weeks without changing the bedding. read more

First I ran a small business for more then 2 years and I only compaining when things are not right! My son is 10 months and we choose this daycare based off a recommendation of a friend. It was a mistake, our son fell twice in a row in two days. Now my son has two huge lumps on his head and the only solution the director gave was "its part of my son's walking development." Also they said we didn't secure him in a bounce or walker because and I quote, "we didn't want to confine him?" This daycare is understaff and does not put safety first when dealing with your kids. They are more worried about your weekly payment then your children. Their was many times my kid come home with different clothes and pacifiers from other kids. They sell you a great story at first, "we will teach your kids spanish and sigh language" Its a gimmick! You can tell that they only about profits because their are only at their best when inspection time rolls around. For example, My wife and I can notice a cleanest difference when it is not inspection time. This is a run of a mill place of business. read more

Horrible daycare! I regret ever sending my child to this daycare. The people are very rude and they are more financially driven that worried about children. read more

My son didn't last a month at this daycare off of clear creek road. He's a good kid, never ever had issues with him not playing or wanting to explore until I enrolled him here. He would climb up my leg or his mothers not wanting to stay. He's been in daycare since he was 6 months old. I couldn't understand but as parents when you get that filling that something isn't right then it probably isn't. I went to pick him up early for a doc appt to only find him struggling to breath ( during nap time) an his nose covered in thick dried up nose discharge. I explained to the lady working the counter about toddlers being nose breathers, etc... And she seemed to fully understand. I was irritated because even though the place looked presentable/ newer type establishment an I had addressed some concerns previously, about frustrated staff, different appearances for off peak hours " doc spots" (the 1630-1730 pick up which they made sure my child looked presentable) etc.....the director of the building never even asked me why just explained to me that there would be a two week notice required an that the payment would be I full. Which didn't even bother me cause he wasn't going to stay one more day. As a senior leader/ advisor I have grown to be a open minded, reasonable, understanding person, but this daycare needs over watch an that's where we as parents come in. I've never met a crook that didn't have a smile on their face as they try to mislead you to only profit from you. Concerned Dad. read more

This child care center has allowed there day care providers to run in an uncontrolled environment, where they haven't a clue in how to answer questions to an inquiring parent. I called a month over a month ago. When I called I was greeted by a pleasant voice who informed me of a new infant room opening up. I have babies 11 months apart and I knew it would be easy to find a location with room for both. This place sounded perfect. When I came in it was a different story. They ladies at the desk have no idea when the room is opening. According to them the room couldn't open until the equipment was ordered. They proceeded to slam the woman who is supposed to order it and the insisted that I need not reserve spaces for my two children. What they failed to realize was that I was more than willing to put my oldest baby in day care in order to keep his space, while I waited on the infant room. They seemed to hurry through my questions, rather than try and understand my concerns. Even though I was uneasy with there answers, I knew I really needed to find a dependable form of childcare, so I continued to call every week for the following three weeks. Being assured the entire time that space was available for both of my boys and there was plenty of room. This fourth week my husband went in to put my worries at ease. What he found out was that too many children moved up to the older class and they would not have space for my older child after all. They have kept me waiting all of this time and now come out with this. What kind of business, runs this way?!? I would give zero stars if it were allowed! I wanted to call with a formal complaint, but the director was on a phone call. She hasn't called me back! read more

Ms. Latonya in the infant room is amazing! My little girl is always smiling at her and willingly goes to her every morning! She is always very attentive to my little one and so are the infant room aides. The front desk ladies are very friendly and have always been helpful when it comes to any questions I may have. This is my first experience with childcare and I would choose them for my first again if I had to. From what I have seen there financial practices are no different from any other daycare in the area, they expect to get paid on time, just as the parents expect to have care for their children. read more

I have no words to express how disgusted I am with the creative child learning center in Harker Heights, TX... They are rude and will not work with you on any issue. My 8 year old daughter attended here for approximately 6 months. Some of the teachers were acceptable/fair but the front office staff is rude and unprofessional. The center is very money centered when it comes to fees, late fees, etc. You are required to pay for the upcoming daycare week the Friday prior (2 days ahead of time). This is acceptable and disclosed upon enrollment. However, there is no grace period. Come Monday at 6am you will be charged a $20 late fee. During weeks such as Christmas you may be required to pay even more advance, i.e. this year (2014) they had one day of care during the week of Christmas. They charged the full $125 for ONE DAY of CARE and because they were closed on that Friday, the next week's tuition was due on that Monday (ONE WEEK in ADVANCE before care took place). For spring break last week I tried to drop her off at 1000 (if she is off from school, there is no point in taking her so early) and the front desk manager said I couldn't drop her off so late! (very sarcastic). If I am paying for the daycare it shouldn't matter what time I drop her off. I just told them that I would not be taking her there anymore and all they had to say was that I would still have to pay them 2 weeks whether she attends or not (2 week paid notice....). read more

If I could put negative stars I would. My 2 year was complain of his bottom and private area hurting and when I asked him why he told me because the teacher hit it. Furious the following day I took him to the Dr to see if there was any physical signs of abuse and he freaked out (not normally) during the exam, later that day I asked to speak to the director but I was told by the front desk that she wasn't there and I would have to speak to her Monday since it was Friday. After speaking to Daycare lisencing later that day I was informed the daycare would be under investigation but because there was no "physical" abuse seen by the naked eye, that the case would be dropped to a minor case. My 2 YEAR OLD told me that his bottom and private parts hurt because I teacher HIT him, I'm not sure how that's minor but that's the world we live in. After that, I spoke to the director and she informed me that neither of the teachers did anything to him because they said they didn't...(why would they admit to it?), and maybe they just wiped him too hard and he was confused. (HE KNOWS THE DIFFERENCE BETWEEN A HIT AND A WIPE). This is the same director that told me on a previous incident that my child didn't cry when I saw a bite mark and broken skin on his back one evening after picking him up, yet when the cameras were rewatched they magically figured they saw him running and crying which is when he bite MIGHT have accord. I've reported this issue to as many people as I can, but it frustrates me that a 2 year old can say they were hurt by an adult and it's dismissed so easily. I have no idea what to do but I pray the worst on this daycare and the teacher that hit my child, and I pray the director read more

This daycare is awesome! They just don't do the minimum to take care of your child. They have a set school type curriculum , even for my one year old daughter. The first two weeks she was there we actually noticed she was singing songs and saying words that she had never said before. They also send weekly projects home letting you know your child was engaged in some type of learning activity or theme for the week. They also have a locked front door and only parents with key fobs can get in. They are on the upper end for price but it's actually worth it! read more

This daycare is the worst place ever, people please DO NOT send your child here . I witnessed my child getting abused by a caregiver. She grabbed her from both arms and yanked her on the floor. At that point I immediately yelled at the caregiver and walked out and went straight to the director so we can view the video surveillance together. The director was trying to make excuses for the caregiver as to why she handled my child inappropriately, at that point I reported it right away and got the child protective services involved and the police and started an investigation . I immediately took my daughter out of care right away . It's so sad that these caregivers are abusing our young children , I'm trying my outmost best to get that whole center investigated . I blame the director also she should've been walking around checking all these rooms throughout the day instead of sitting her behind in her dirty office . I'm so disgusted by these folks that I will contact all the resources out there to make sure that all the children that's attending gets better care. Trust and believe my child would be the last one to be handled in that way. I'm not gonna rest this case until justice is serve. Yep! I'm one angry mom , and to that caregiver Naddie that mistreated my daughter I hope u got it coming!!!!! read more