A large outlet store with good furniture options. The staff are friendly and willing to help and at…read morethe same time give you the space to browse. The pieces you find here are not customizable and they make that clear upfront. The pricing is attractive given it's an outlet location. Definitely a good option to check it out before making a decision to purchase your furniture. The basement space is for mattresses.

The one star is credit for their lack of an antagonistic tone…read more The short version of my tale of Raymour and Flanagan Outlet woe. All contacts were made at my initiation and every "Customer Care" representative who promised to get back to me...never did. Two e-mails to Customer Care and it's Director were never even acknowledged. 9/13/25: Ordered a chair and was promised delivery within 3 weeks. (approx. 10/10/25 at the latest) 10/27/25: Called to find out that our chair wouldn't even ship from the manufacturer until mid-November. 11/5/25: (Surprisingly) Received an e-mail from R&F that my chair would be delivered the next day (11/6) between 9a-12N and be sure someone would be there. No delivery. 11/6/25: Made several calls to finally learn that the e-mail advisory I received was an error that was due to "system transition." Canceled my order and requested a refund that was supposed to take no longer than 10 business days. 11/21/25: Learned that my refund request wasn't even submitted until 11/16/25. 12/4/25: Finally received by refund...20 "business days" later. The loooong version: On 9/13/25 we visited the Raymour & Flanigan Outlet in North Plainfield, NJ with the objective of purchasing a small pushback recliner.With the help of Sales Consultant Rose Fisher we purchased an Adahlia Push Back Recliner. Unfortunately, she informed us that it was not in stock and she would "special order it" to cut the delivery time down to 3-4 weeks. * 10/14/25 (4 weeks after order): Visited R&F Outlet The receptionist looked up the order online and indicated the chair was due to get to the warehouse on 10/18/25 and Rose would call us to schedule delivery as soon as it arrived. Never did. * 10/24/25: I stopped by the store and talked to Rose. She indicated she would investigate and get back to me that afternoon. Never did. * 10/26/25: Sent Rose a text message reminding her of promise on 10/24. Never received a reply. * 10/27/25 (11:00a): Spoke to Store Manager Antonio who, after initially having difficulty finding our chair...indicated that it would be at least mid-November before the manufacturer would be sending the chair up north to facilitate the delivery. Due to my understandable frustration with delivery, Antonio indicated he would waive the delivery charge. * 11/5/25: I received a very cheery e-mail from Raymour & Flanigan announcing that "Yay! Your order now has an exact date"..."Your scheduled delivery time frame is "Nov 06 0900 AM-12:00PM" * 11/6/25: I cancelled my activities for the day to be available for delivery. When there was no delivery during the promised 9a-12pm window, I waited until 1pm and called the 888-729-6687 number listed on the delivery e-mail. After making my way through the prompts for questions about my delivery...it went to voicemail. I left a message with my concern. Did that twice. I received no call back and...of course...no delivery. o At 1:15pm I called the R&F Outlet...and asked for Antonio who, unfortunately was off. I related my concern to Sue who attempted (without success) to contact their delivery partner. She was polite and professional; indicating that she would keep trying and promised she'd get back to me. Never did. o At approximately 5:10p I, once again, called the Outlet. Spoke to "Trisha" who, once again, was polite and professional and put me on hold while investigating. She also couldn't get an immediate answer as to the problem and promised to call me back in "a few." Never did. * 11/7/25/10:05a Called Delivery again. Had to leave a voicemail. I indicated if I didn't get a callback in 4 hours I would be cancelling my order. o 10:20a Called the Outlet and spoke to Antonio. He indicated that his information he had was that it wouldn't be arriving up north until 11/24/25...so would be delivered a few days later. When I asked (exasperated) about the conflict between the e-mail and his information, he could only offer the "system transition" as the reason...and that Sales Associates were supposed to inform customers if they saw a discrepancy. o Given the history of this order, I chose to cancel and requested a refund to my credit card. Antonio indicated it might take up to 10 business days for the refund * 11/12/25 I sent a complaint letter outlining the chain of events to "Customer Care" and the Director of Customer Care Diana Martelli. Neither "Customer Care" and/or Ms. Martelli ever responded...or even acknowledged...my concern. * 11/20/25 Sent a follow-up e-mail to Customer Care and Ms. Martelli. No response or acknowledgement of my concern. * 12/4/25: My credit card was finally credited with a refund; 28 days after it was requested!

I am a fan of Bassett furniture. We recently purchase a…read morebedroom set and are very impressed with its quality. But the reason for this post is regarding the customer service. Our sales person was delightful and the store manager went above and beyond to assure delivery to our 2nd home in New York. Quite the opposite of a recent experience I had locally ! You won't be disappointed shopping here for your next piece of furniture. We will be back.

I had an awful experience at this particular Bassett Furniture store. I ordered an expensive bed…read morefrom them but I would not shop here ever again. First, I noticed a price drop a few days after I purchased so I emailed the saleswoman who helped me to purchase. She told me the fine print says I couldn't get a price adjustment. I hadn't even gotten the bed yet at this point. Second, when I finally received my delivery date and one hour window, I cleared the time to ensure I was home. The store didn't even call me to tell me the delivery team was running late. I had to call the store and ask the status. The man on the phone had no clue who was delivering my bed. He didn't even have the delivery companies phone number so I could call and find out status on my own. He ended up calling me back with a status. Overall, my delivery was late by almost an hour on a Saturday, which delayed me in getting to my evening plans. After everything, Bassett did nothing. Did not even apologize. Never shopping here again and never recommending to anyone.

We really enjoyed our shopping experience at this location. My wife and I visited on a very quiet…read moreSunday afternoon. We were the only people in the store. The store manager recognized us from our previous visit 12 years ago. Shockingly, he called up our order form and there it was, his name and ours. My wife and I went in looking for a specific mattress and quickly found out that it was a commercial mattress and it was only sold to hotels. Coincidentally, that was where we had slept on it. Our salesperson presented us with several options ranging from lower end to upper end. There was no pressure or up sale. The salesperson asked us many questions about our likes and dislikes and matched us to the perfect mattress. We eventually decided on a mid-end mattress that felt the best for us. We scheduled delivery for a week later on a Monday. As promised the delivery service came between the window we were promised and carefully removed our old mattress and box spring. I would recommend this location to anyone. Plenty of parking in their large parking lot and it's conveniently located off of 22 East. BIg selection of mattresses at all price levels.

Only one word/name to know Hamza! Hamza is the best and most knowledgeable associate that I…read moreencountered at any mattress firm location. I would even say he is worth traveling for .... trust no one else with your mattress purchase but Hamza :) Hamza's knowledge and kindness made me at ease while mattress shopping as I was overwhelmed by all the choices, firm vs soft, plush top or not, etc. Hamza listened to every one of my concerns and helped me choose the Mattress that was best for me. Thank you Hamza for being so helpful and making my mattress firm experience second to none!

Highest quality furniture, absolutely unparalleled and will last a lifetime with proper care…read more Wonderful, low pressure sales staff with an excellent eye for design. Ask for Rob. He's the best.

Really bad service. Manager and sales person have made promises to fix their mistakes and have…read morenot followed up. We are still dealing with furniture without the final coatings.

Wanted to buy a mattress for this thanksgiving and found this shop. Super awesomeeeeee mattresses …read more Amazing comfort . They had multiple options with different price ranges . Generally it is a bit pricey but it's almost like a 10 year investment ... they also have adjustable bed frames . Bed frames are ok and priced good but they add 199$ shipping and installation which doesn't make sense . Lots of other places deliver it for free. Very good service and they answered all our questions . Overall fantastic product but a bit pricey .

We heard a lot of good things about Casper including best mattress in a recent Consumer Reports…read more You can get a Casper online but what's the sense in buying a mattress you've never tried? Yes you do get a 100 day free trial but it's for an exchange only. The nearest one to me is this one in the Menlo Park Mall. Once inside you get to try pretty much every mattress they make. Actually there's two models each configured two different ways. You have the option to leave with the mattress and frame or have it delivered and set up for a fee, unless you purchase their most expensive model, in which case setup and hauling your old bed is included. Silvio our salesman was very helpful and accommodating. We spent about an hour trying each bed several times each until we finally made a decision. Purchasing it was an easy process and in less than a week it was delivered before the promised date. Great experience, great bed!

Today we stopped at Mattress Firm and had a wonderful experience with Fred, one of their sales…read moreassociates. We were shopping for a mattress for my mom, and Fred was incredibly helpful from start to finish. He wasn't pushy at all and really listened to what we needed. Instead of steering us toward the most expensive options, he guided us directly to mattresses that matched our main concern, which was height and ease of getting in and out of bed. That was especially important since my mom is in her 80s. They also had a large selection of mattresses, which made it easy to compare different options and find the right fit. We really appreciated his honesty, patience, and professionalism. Fred made the whole experience easy and stress-free, and we left feeling confident in our choice. We would return anytime to Mattress Firm, and it is now our preferred mattress store for our home.

Avoid this store!!!!!! I chose a mattress and the salesman…read moregave me a price of 725. When I called to place the order a few days later the manager told me they're running a promotion where I could get a free adjustable bed frame with my purchase. So I said I'll take that for 725. He said no the mattress cost 999 with the free adjustable bed frame. So it sounds like I'm paying 274 fir this free adjustable bed frame. No your misunderstanding. I don't think so. But I needed the mattress so I bought it. But I write a review about my pricing experience. I didn't like the mattress so I went in to return it. The manager had gotten a call from corporate about my review so he immediately got hostile with me. THEN HE CALKED THE POLUCE!!!!!! Three police cars showed up! I was so embarrassed and humiliated! There was no reason for that. My he manager Kym is insane !!!! Stay away!!!!!

I'll be the first to admit the shopping for Funiture is not the easiest thing to do, but I'm glad…read moreRaymour and flanigan has made it just a bit easier to make a decision. I first visited the store about three years ago when I was in the market for a couch that representative really sold us on the platinum protection. We took it considering that it is covers it for five years. Fast forward to now we needed to make a new selection and Rob, the manager, made it simple. Scheduled an appointment, picked the product and delivered in a week. We certainly got our moneys worth and then some. I highly recommend the scheduling and appointment at this location and paying for the added protection.

If I could give zero stars I would. Beyond disappointed with my experience at this "love"sac…read morebecause there was no love. I felt extremely unwelcome and the employees were surprisingly rude and disrespectful to my friends and I. We took one step into this store and immediately the employee yelled at us to leave the store. My friends and I were looking for a new sac but we were forced to take our business else where. This outrageous experience made me sick to my stomach. I WILL NOT return to any LoveSac in the future.

I don't understand the product at all and would never buy one for myself, but a friend did and he…read moredragged me to the store so he could buy a second one (against my recommendation). The staff is genuinely helpful and knowledgeable and they have a good amount of product in the store to test out. The chair my friend bought was now on sale, and they agreed to refund the difference which was pretty good of them. The couches are beautiful and the modularity is really great - but I just can't wrap my head around the cost. I could just buy 3 sofas for the price of what they sell.