I am extremely pleased with the bed I purchased a few weeks ago. One thing I noticed during the…read moresales time (I was in the store for 3 hours) is this: the people who said they were going to shop around, were 'given discounts' if they purchased from the Sleep Doctor Mattress Store. I never mentioned the need to shop around and I was not offered any discounts. Guess it was my mistake. The new bed has greatly reduced my back pain, my sciatica pain and my overall sleep has improved. I made a wise choice in bed selection. It was way above my price range but I bit the bullet and made the purchase and I do not regret it one bit. Here is to many many years of comfortable restorative sleep!

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.

Update 10/16/23: their online payment system is no longer is working (-1 star/2). Avoid: poor…read morecommunication and service and they initially overcharged hundreds for a cpap machine upfront, before processing my active health insurance (fraud).

They bill insurance directly * They carry every major CPAP…read morebrand and mask * They're legit and reliable, just... not fast

Horrible automated phone system. Seriously, I can only describe it as hostile. It is essentially an…read moreautomated time wasting service that no matter which options you select ends up putting you on seemingly permanent hold in a technological wasteland. This "service" could be easily weaponized and used against our enemies to wear them down and suck their will to live.

Pretty much the best example of corporate mess and lack of customer focus…read more I get my Dexcon supplies from this company and I curse the day that I was given Solara as the provider. Unfortunately making a change at this point would create a bigger mess

Just check all the other reviews already posted. Everything they tell you is fact!…read more I have never talked to a representative who listens or talks clear English. Unfortunately it seems ALL these medical supply companies are rated the same! I am still looking for one that provides half way decent customer service. If you know of any, please post!

Have used this company for 2 years and never had a problem. Even the emergency after hours folks…read moretake care of getting a new machine out at 5am. I have been fortunate with them. Even had my Cpap machine checked out even though it was purchased in North Carolina. My insurance has covered everything and they have taken care of it.

I used to get fairly good service from this company.But over the last couple of years, it has…read morereally sucked. I'll get a phone call and I miss it.And so they tell me to fill out the online form which I do, and then I never hear back from them. This time it was over a month before they told me that they needed a new prescription. They have lousy service.

There is one on miller road in flint. It was an awful experience. Bob the sales guy ignored us for…read more5 mins as he sat on his computer probably playing a card game. There was no one in the store. When he finally acknowledged us he yelled at us and told us our kid better not touch anything. He was so rude. We ended up leaving and going back to mattress firm where everyone was nice. After taking to some other people about my experience at the sleep doctor mattress store they then told about their own awful experiences there. I would put no stars on this review but it's making me do at least one.

I wake up in pain every morning from day one, rude to me after the purchase and reading the…read morewarranty I don;t have a chance in you know what to replace it. I wish I would have gone to the store In Snover, at least they didn't lie to me when I bought my chair there and very good people. Even my daughter sleeping on this mattress after 3 months said there was a bad sag in it. One star is giving them grace. I had a house fire and had to replace my wonderful mattress, they took the $1000 Insurance money very well, with a bunch of lies. Told me that flippable mattresses didn't exist. I found out they do. I am going in the store to see if I can get some satisfaction, but I doubt I will. Don't shop there!

I would like to comment on the great service I always receive from the store manager Paula Garko at…read morethe Southgate location. Friendly, efficient, and knowledgeable. I have never had a negative issue with her service and would highly recommend this location! Thanks Paula for all you do! You are greatly appreciated.

Disclaimer- I'm using my wife's account so don't bother cross-referencing as a customer…read more I was in earlier today because I had recently filled a script for a medical device. Despite already going in there, I was blatantly provided the wrong piece of equipment and charged for it even though insurance should have been billed. After using it for a few days, I knew something was wrong as it was causing me to choke. I go back in for the proper piece of equipment. The sales rep was absolutely less than useless. She rudely pointed people to objects across the sales room saying, "over there". You are dealing with a majority of older people who don't know what exactly they are looking for, especially as it isn't their job to know. Your sales rep refuses to get out from behind the counter to actually work and help people. She is lazy and indignant. While I was looking "over there," the sales rep continued to shout across the room my person medical information. I mean- HIPPA anyone? She does not belong in this industry, or anything related to customer service. The manager who came out to help was undoubtedly clueless with any changes the company may have made regarding pay and policy. It's more than frustrating when the employee and management contradict each other in how payment will be addressed. Bottom line, I came in looking for help. I was not helped. It's disgusting to see such poor service and how this kind of business can be run half-ass, leaving its customers searching blindly for what they need just in order to live a more normal life or I don't know, maybe not die in their sleep. Extremely disappointed with Binsons in Southgate and judging by the reviews, so are others.

I needed CPAP supplies and I was dealt with by Mccenzie. She was very helpful and knowledgeable…read more She fit me with the perfect mask I needed and was easy, quick, and proficient. I give the experience a 5 rating and would tell all my friends and family to go to this Binsons

I have been attempting to get Melissa in the Mobility department for a week. Her supervisor Angela…read moreinformed me I could contact her if I could not get Melissa. Ironically, she has been off since last week. I cannot get an update by anyone. Poor service. I was told to go through CREA MOBILTY however, I knew Binson's to be a major brand. Major mistake.