Great experience with First Coast! I recently purchased a new house with pool equipment I was…read moreunfamiliar with as it differed from prior house. I contacted the pool installer to see if they could come give me tutorial on the equipment they installed but couldn't even get a call back. I contacted at-least 5 other pool companies for a tutorial/inspection and quote for weekly service. One told me to take pictures and come to their store (not helpful), 1 setup appointment but were no show. The other 3 wouldn't return calls or emails. First coast contacted me back within hours of my request and came out 2 days later. The owner was super friendly and explained everything to me and answered all my questions. Ended up setting up a weekly service to get pool under control. I may end up taking it over myself once I understand it more but they are so friendly I may just keep the weekly service. They have been here twice now, pool is clean, equipment is working and provide a email service report each week with photo of pool, chemical readings and summary of the chemicals added and services rendered. Highly recommend this growing company if you need pool service!!

They took our pool from a black, leaf filled catastrophe and with a lot of TLC brought it back to…read morelike. Even rescued the ole pool pump. Great work!

We suspected our pool had a leak before our build was completed and took pictures and let Superior…read moreknow about our concerns and we were ignored. We finally hired a leak detection company to inspect our 2 year old pool as we found that we had to continually add water and found that the leak was in the pool collar underneath the drains. The leak detection company approached Superior Pools to do the warranty work and the claim was denied. I would not recommend this company to build a pool as you may end up with a pool full of lemons instead of pool water.

Shane and his family were wonderful through the entire process. They helped us pick the tile,…read morecolor, travertine. They were honest, and responsive to all our questions. Highly recommend them for a beautiful pool! They continue to answer questions after two years.

Kolby has been with us for a few years now and he's extremely efficient. We have never had an issue…read morewith anything, he cleans our pool to perfection every time at a very fair price.

We contacted Poseidon when our pool pump bit the dust. Coby came to the rescue right away. He…read moreprovided accurate troubleshooting and left no stone unturned before determining that a pump replacement would be needed. He turned our greenish cloudy pond back to a blue backyard oasis. We decided to hire Poseidon for weekly cleanings and the pool has looked great ever since. They offered a great price for all services and provided us with peace of mind, knowing that the pool would be fully taken care of. Highly recommend this company!

We were a little nervous to go in store because we just bought a pool home and have no idea what we…read moreare doing but every employee was SO helpful! They did just show us the products to buy, but they educated us on tips for a cleaner pool and how to best use the products they recommended. We even ended up spending way less than we expected. It was so refreshing to have amazing customer service and not feel talked down to on a topic we are new to. We will be back for ALL pool needs!!

They are nice but they never could fix my pump/suction issues. They wanted to charge me for a…read moreservice call again without any guarantee of satisfaction. I didn't think that was appropriate to which the owner politely recommended the next Pinch a Penny. I politely called Leslie's Pool service instead!

Pay attention. Corporate has so much control. These men have been honest and helpful for years…read more Do not compare them to Corporate Scheduling for home repairs with improperly trainees.

Oh man, owning a pool is VERY EXPENSIVE! Recently our pool pump blew up; that's right it blew up…read morewith fire coming out of it. We didn't have a choice but to replace the pool pump so we went to Leslie's since they offer interest free financing for 12 months through Wells Fargo. In the store we picked out the pump, made an appointment for installation, and paid. A couple of days later our appointment arrived and the tech showed up to install our pump. He did a very quick and excellent job at removing the old pump and installing a new one. The new pump works great, has a 2 year warranty, and we have 12 months to pay it off. In store staff and the install tech were all very nice and easy to work with.

I hired Aqua Luxe to re surface my pool as the pool was built in 1998-ish and it was due. Blake…read morecame out and gave me a quote and a timeline. Once he was hired he stayed on schedule, kept me updated on progress with photos as I was not living in the home yet and was 4 hours away. He worked with my screened in enclosure replacement guy to make sure that everything went smoothly. He even suggested things to do for my pool and kept my pool looking good until I was able to make the final move. I would not hesitate to hire him again or refer him. Great work, Fair pricing, and excellent customer service keeping me informed through out the process. A company that goes above and beyond for sure!

Pools and pool repair are expensive but they don't have to be painful....these guys do great work…read morewith no hassles . They show up and produce results in a timely manner. Hopefully I won't need them for a long time but if you need pool repair they are top notch.

Our 25-year-old pool and Lani were showing signs of age, so we decided that this was the year for a…read moremakeover. I remembered a co-worker had his pool resurfaced, so I asked him who had done it and he told me John Castleman, and he said he was very happy with his work. John came out to assess the job and give an estimate. He was very down to earth, listened to what we wanted and made some suggestions which were very helpful. We had a row of tile across the top of our pool that we were going to either replace or just get rid of, but John said they were in real good shape and suggested we just have him regrout it, which would save us money. He gave us a very competitive quote for the work. We went with this option, and it came out looking brand new! I had mentioned that I thought the pool might have a leak. John identified two leaks, one by the skimmer and one by the pool light that hadn't worked in the last 20 plus years. No wonder it didn't work. Not only were we resurfacing the pool, but we were rescreening our Lani, as we lost a couple screen panels with the hurricane last year. I pressure washed my Lani at least once a year, but there are areas I cannot reach. Our Lani structure is white, but after 25 years, the mold in those areas looks disgusting. So, before any work got started, I called Pressure Washing Alternatives to clean the Lani structure. In a couple hours, they made the structure look brand new. Cost $225. This has nothing to do with John Castleman Pools, but I thought it might help others in my situation. Our Lani was rescreened by Jacksonville Screen Inc, another fantastic company. John worked with me to make sure the pool resurfacing was done before the Lani was rescreened. This worked out really well. We added a heat pump to our pool. John coordinated the electrician to come out to add the service to handle this and took care of all of the plumbing changes to tie in the new heat pump with our system. He also installed a working pool light and a railing by our steps, (we are getting old). The whole project took about two months from the time we first spoke to John. It would have been faster, but we had to wait on the delivery of the heat pump. I was just hoping it could get scheduled by mid-summer, so I was pretty pleased with how fast it went. John suggested even though I have a heat pump, that I get a solar cover. He said it would cut down on the evaporation but also cut down on the amount of chemicals we'd have to use. Since I put the cover on the pool, I have not had to add any water, and have only had to add one Clorine tablet a week. John was good about cleaning up, never leaving a mess. He also checks back with me from time to time, and always answers my texts when I have questions. Our pool and Lani are now better than new. We were truly blessed to have John do this job for us.

I got 3 estimates for a pool resurfacing. Castlemans was the 4th. John informed me that I didn't…read moreneed to have the pool resurfaced because it still had 3-5 years left. He told me I could have the pool acid washed to make it look nicer but it was not a necessity. I asked for quotes on a refinish and an acid wash. The quote for a refinish was less than the other 3 quotes. We went with an acid wash and also installed a salt chlorinator and a new led pool light. Work was completed early, quality of work was superior. John patiently, professionally and kindly answered all questions. My interaction with John absolutely outstanding. If you're looking for quality work from an HONEST craftsman, call John. We will be using Castlemans pool when we resurface and will probably have him redo our cool deck.

You couldn't find a better pool liner installer. Finishing a failed job from another company,…read more Lorenzo showed up early and found ways and the resources to install the pool liner properly. He made it work. I can't say enough good stuff about his workmanship, attitude, intuitiveness and character. Ten Stars.

From the owner: A pool professional with 10 years of experience. Will show up on time every time. read more

I am baffled at the fact that this location doesn't have 5 stars. As a new pool owner, I have had…read moretons and tons of questions. Everyone is extremely knowledgeable and PATIENT, and I couldn't be more thankful.

5 kids standing around, one "manager" named Brian who is utterly useless. They don't want to pay…read moreemployees a dime over $16/hour, so naturally the whole store is reflective of this from daily operations to repair techs, to weekly service - all from a place of "we don't pay employees enough here", so service is crap and so are the attitudes, lack of product knowledge, etc."