If I could give this place zero stars, I would, but that is not an option. It should have been a red flag to me that they only had 5's or 1's as ratings, which tells me that the actual real customer reviews were bad (ones), and the 5's were bogus! Yelp needs to do a better job of policing "smurfs." We normally go to an amazing stable, but they were all booked up today, so we decided to take a chance on this place because we really wanted to ride today. Our regular stable that takes you on a 2-HOUR trail ride up, down, and over, the most beautiful lush green mountains, you feel as if you are on the very top of Tennessee looking down on it. The rolling hills are so vast and beautiful, I cannot put it into words. They also take you deep in REAL woods, and the most beautiful large, full, creeks. The atmosphere makes you feel like you were transported to Heaven! From Creeksides' deceiving website, it APPEARED to be similar to our usual place, so we booked it. We arrived exactly on time. No sign telling where to go after we parked, we had to add our info and signature onto someone ELSE'S waiver, no blank ones! No direction on how to pay, no one working? Just a whole bunch of women on a golf cart, chatting, totally ignoring the customers. We figured it all out ourselves!!?? And then we waited.......and we waited..........and we waited,...........and we waited......After about 30 minutes past our PLANNED start time, I asked when we were starting and was told they were waiting for the group that started before us to come back from THEIR trail ride. Apparently, they started late also. 15 minutes LATER, 45 TOTAL minutes late, we began. I asked if I could pick out my horse, was rudely told "NO, horses were assigned" (except for this one girl who apparently got to pick her horse!? OKAY? Golf cart lady let us know that) and we mounted. The "trail" was comical and had NO upkeep, branches were at face level and we had to stay ducked down most of the time because of it. Branches on either side were in our way as well. We rode back and forth at the FENCE of the property!No joke! Then we crossed a "creek" with about an INCH of water in it, and that was the END of the trail ride. About 35 minutes. I swear, I thought I was being punked! Oh, did I mention the 10 or so CHILDREN who were "helping" out all day (free child labor-they were doing EVERYTHING)? Loading us on and off the horses (dangerously too close to the backs of the horses, with no one caring or looking out for them). The golf cart lady was rude, had no self-awareness, could not care less about making the customer happy, ran everything on HER time, not our scheduled times, was more interested in her friends than customers, and was super rude to the unpaid child laborers that were happily helping her, angrily yelling at them when they did something she did not like or want them to do. Funny thing,-the kids were better ambassadors of that business than the employees. They had friendly, informative, customer-centric attitudes, etc., they are kids that pay to take lessons there, so they were probably told this was an "internship", to have a reason to use them for free unappreciated labor. Our trail guide did not speak loud enough for anyone more than 4 horses back to hear what he was saying, which is a safety issue, especially for new riders who need instruction and guidance. He should have had a megaphone or someone else helping at the caboose. The big BRIGHT LIGHT in this whole miserable experience was a sweet TSU student who works there-riding instructor-and helps out on foot during the trail rides. Her name is Milan. She cared way more about customer service and BEING of service and being helpful and having a great attitude than the golf cart lady, our tour guide, or anyone else who was in charge. I'm still not exactly sure what role the golf cart lady plays in all of this. Horses didn't get a rest from one group ride to the next, SMH! ANIMAL ABUSE! The grounds were very sad and thirsty looking, the stables were looked rough too. But did make sure that they had A LOT of signs asking you "not to forget to tip", though! Which I thought was hysterical since it was basically "self-serve/figure it out yourself" style except for the help of the FREE underappreciated child labor and Milan. I asked Milan for her Venmo and gave HER a $20 tip. She was the only adult working there that deserved it-she is the only reason they didn't get ZERO stars!! Do yourself a FAVOR-drive to Primm Springs, TN, & enjoy "NATCHEZ TRACE STABLES." You will receive great customer service, by friendly, happy staff, beautiful, rested, well taken care of horses, the most amazing real green mountain scenery, and true FULL/WIDE creeks. TWO HOURS of trail rides, instead of a sad 35 minutes (they promise, but don't deliver, 45 minutes) at Creekside, being cramped on a tiny, unkempt, claustrophobic, fake trail, beside a metal fence! Natchez Trace is the ULTIMATE riding experience in TN. read more