Actually "0" stars!!!!!! Do not!!! I repeat.....Do not put…read moresomeone you love in this facility!!!!!!! Most staff does their best! But the management and Seth, the administrator is a joke!!!!! NEVER A CALL BACK!!!! Monthly billing is ALWAYS messed up. We found our loved one stuck on the floor between her bed and the wall with her door shut!!!!! That was the final straw. We moved her out and she only lasted a few months!!!! Tons of other neglects, too many to list!!!!!! I litterally went in and paid her balance IN FULL and got a PAID IN FULL receipt and they STILL tried to deduct from our account TWICE!!!!!!!! Please Please do not put a loved one in this facility!!!!

This isn't my fist time visiting Smith's Mill. Around 3.5 years ago my grandmother was in the…read morememory care unit for a short stay after a fall. The facility and staff in the mc unit were great back to my grandmother even though she was nonverbal due to Alzheimer's. My interactions and time at the facility were brief but they stood out because of those positive interactions. My 2nd mom who I've been taking care for the last several years is currently a resident at Smith's Mill for rehab. Unfortunately her dementia has progressed so I wasn't sure what to expect from her once she was transferred from the hospital. She's slowly perking up except for when Ashley Everson stops by her room each morning to check on her. She's much more talkative with Ashley and more like herself. That alone was enough for me to leave a review. As former fire/ems, I've seen all kinds of facilities and staff so I came in to sign paperwork and ready to ask a hundred questions. I left without asking any of them because Ashley covered everything I was going to ask and went over things I hadn't thought to ask or even thought about. It's rare to find a facility that is as nice as they appear on the outside. It's even more rare to meet someone like Ashley that genuinely cares about not just the residents but making sure the family members are informed and kept in the loop. When visiting my mom, I saw Ashley pass by the room and stopped her to ask the various units and then asked about meds because my mom said she hadn't been given any pain meds. I took that with a grain of salt because dementia. Ashley could have said she would send the nurse in to talk to me about meds but instead, she talked to the nurse and let me know when the last dose was given and how long before my mom could receive another dose. In that same visit, I was greeted by people left and right while walking to my mom's room. I brought her dinner for her birthday and she was just finishing it when Myshawn came in with dinner and wished my mom a happy birthday. She was slightly confused so he showed her the meal order with her info on it and the happy birthday at the top. Asked how her birthday was and if she enjoyed her dinner then said he had a piece of cake for her. She was all smiles during that interaction with him. Those moments where she's smiling ear to ear while in rehab are fleeting so it means a lot when that happens. I've told a number of friends that have aging family members about my experience over the years any time my mom goes to an SNF so they have options when needed or when they start the process of moving a family member who needs more care. I've since told all but a few of them about Smith's Mill and if they decide to check it out, ask for Ashley because she is not only a font of knowledge when it comes to elder care but she is genuine when it comes to caring about the residents. That and the food has looked delicious every time I've been to visit during meal time. Honestly a little envious of my mom on that front.

Worked there over a year ago and got injured taking care of a resident. Fast forward to a year…read morelater and getting contacted by workmans comp saying bill hasn't been paid. When workmans comp contacted the facility, hr told them that I was never employed there. Be careful if wanting to work there

From the owner: Wabash, IN, is home to senior living community, Wellbrooke of Wabash. Choose from assisted living,…read morememory care and skilled services. Our stellar team of professionals offers compassionate care in a welcoming, beautiful setting. We pride ourselves on treating each resident as the amazingly unique individual they are. That's why we create a special care plan specifically for each person.

My husband has been at Avon Oaks for months. He suffers from delusions complicated with…read morehallucinations as one of his many medical issues. All of the staff have been absolutely amazing. Every person there I have been in contact with has been forthcoming with any questions I may have & react quickly with any requests I have as well as keeping me updated on his actions & state of mind. He's physically looked the best he has been in months--even his doctors have commented on that. He's getting the best care & is in the right place at the right time. Though it pains me to see him in this state, he is where he should be at this time. I would highly recommend Avon Oaks to any family member seeking long or short term care for a loved one.

Terrible outcome from here!! My mother got a bedsore and they did not take care of her. It got…read moreinfected and went into her bones. She ended up in the hospital and then home with hospice.

Corporate management needs to get into the building and talk to their staff!…read moreDirector of nursing assistant and and Director of nursing harass and bully their staff! I have personally seen management speak to their employees and if they speak to their staff this way, it makes you wonder how they speak to their residents.

This rehab facility is outstanding! The therapist are genuinely caring and concerned about your…read morephysical, mental and emotional well being while gaining strength during your recovery. The entire staff from housekeeping to nursing is there to aid and cheer you on to get you back to the best version of yourself. All rooms are beautifully decorated for comfort as well as having a wide variety of food/menu selections to choose from. Absolutely the best of the best.

Live in the Assisted Living wind. The staff is awesome…read more The meals are incredibly good The cafe is so nice and comfy and Tim is great. They offer so any activities so you are never looking for things to do. The rooms and whole building are so neat and clean. Great laundry room... Great dining areas Beautiful chapel I know I will think of more but must go for now. All I can say for sure is there is no better place to live than Here. LOVE

This place is absolutely horrendous. We chose this place due to its glowing reviews but I can…read moreassure you it is not anything like the reviews state. The majority of the staff are rude, and the DON, Jillian, is a complete nightmare to deal with. She is rude to the patients and their family members. She doesn't even pretend to like her job. The call lights go unanswered for 45 minutes at a time. When this was brought up at a meeting, they said they'd look into it. Well, after that meeting, the staff would come in after 10 minutes but only to turn the call light off and say "I'll be back," and then not come back for another 20 minutes. The staff make rude comments to the patients and if you need a new medication or a medication adjusted, be prepared for it to take a week. Nothing is fast at this place. Don't believe the overall score of the reviews. Move on to the next facility. Your family member will not be treated well here.

My father spent nearly three years at The Lakes of Sylvania. I buried my father yesterday. He was…read more98 years old. This staff was wonderful with dad. What most people need to realize, is the importance of building a relationship with the staff caring for your loved one. It is a team effort. This is a care facility. They cannot and should not be expected to give private duty nursing services. It is unrealistic for any facility to be expected to do this. You have to be willing to reach out to the staff and work with them. Come to them with concerns, but also realize a thank you goes a long way when you do this very hard work. I can't begin to thank the staff for the care dad received especially during his final days. I stayed with my dad to care for him and make sure he knew he was not alone. I believe that was my honor and duty, but this staff cared for me as well as my dad. The concern for my well being touched me to my core. I will not forget the compassion my father and I received by all the staff. The flower arrangement that was sent to the funeral home was so beautiful and very appreciated. Staff who became friends were there at the funeral home to support me and my family. Their concern did not stop as dad was taken from the facility. If you are looking for a facility to "team care" for your loved one, stop looking, the Lakes of Sylvania should be strongly considered. I will only refer folks to this facility.

Our experience with Lakes of Sylvania was beyond tremendous. My loved one experienced care in both…read morethe assisted living wing and also in the skilled nursing area. The director, the nurses, the physical therapists, the chef, the cleaning department and various departments ALL provided the best of care possible. The communication which existed between Lakes of Sylvania and her family was also tremendous. Each day an updated Covid report was to be found in my email and a weekly video was posted to inform all families members of the events of the week. I was able the connect in person with the staff whenever I so desired. My dear one got the BEST of care and compassion from everyone within the walls of Lakes of Sylvania. I would give this campus my highest recomendation. I owe them my deepest gratitude.

I have been coming here to rehab a knee replacement and am completely impressed. The atmosphere is…read morefriendly, caring, professional, and instructive. They are always near you making sure you are getting the most out of each exercise. The therapists tend to gently push you in increments that are able to do. It does not get boring.Needless to say they think of you as and individual, not as another joint to do a set card of exercises. I highly recommend this facility that is in the south side on the NOMS building.

From the owner: Advanced Health, located in Sandusky, OH, specializes in providing comprehensive occupational…read moretherapy services. Our team of certified occupational therapists is dedicated to helping individuals of all ages improve their daily living and working skills through personalized therapy programs. Whether recovering from an injury, managing a chronic condition, or seeking to enhance personal well-being, Advanced Health is committed to delivering compassionate and effective care to support your journey toward optimal health and independence.