They are way under staffed to be able to properly care for the amount of patients they take in! My…read moremother called me while I was at work crying because she said no one was helping her. She rang the buzzer 20 minutes before she called me. She recently had a hip replacement surgery and could not get up without assistance. She had to use the restroom and ended up soiling herself because it was at least ONE HOUR before an aide came to assist her. I got there 45 minutes after her calling me and the aide was finally there helping her! I got a little loud and said how would you like it if you had to wait that long and don't you think it would make your job easier if you didn't make her wait!? Now you have to clean up sh*t! I also was told that 6 aides will be on the schedule to work a shift and they are lucky if 3 of them show up to work! I would never recommend this place because of this. I will say that the nurses are compassionate.

This facility is way above the rest. From the time you enter your greeted by Jasmine with the…read moresweetest tone of voice as well as a large smile .From the nurses like Deborah ,Chad ,Shelby and Hana as well as the LPN Tania and Aides Crystal , Maggie and Megan treated everyone with care, kindness and very professional . I have gone there at different time of the day, different shifts, different days of the week the experience has always been the same, fantastic . Mom needed skilled care and both the PT department as well as OT were extremely helpful. The professional team Stephen, Sophia and Brinden are second to none . Nothing can be done without the relentless efforts of the social worker Melissa Conrad . I can not thank her enough . JOHN the MDS was very helpful with insurance and the appeal process. The admission Director Rachel Holliday made the admissions process so easy . The place is always clean with no odor . Thanks to Dee and others for doing a great job. This says a lot about Housekeeping Supervisor Delia Diaz. The care from the LPN like Tania and other was greatly appreciated . This is due to the leadership of Director of Nursing Jennifer Mounts . The NP Rachel from Cleveland Clinic with Dr Vacca team we're open minded and willing to listen . The Nutrition Dept under the leadership of Traci with her team of cooks like Lynn and aids like Meagan offer great, tasty meals . Better than 5 stars restaurants . They even brought a live singer Chris for activity time .Thank you Angela for doing a great job in activity . This 75 bed skilled nursing and rehabilitation center in in the heart of Avon, Ohio. You can schedule a tour. If your looking for services like Chronic Disease Management, PT OR OT, Audiology Services, complex wound care, skilled nursing , short term rehabilitation , long term care, respite stay , hospice care, and much much more, I recommend The Woods hands down . It takes great leadership to run a team and the Administrator Mr. Alec Walker is Probably the best I have ever experienced because my visits every single time had the same outcome; GREAT

This place is amazing! Please do not confuse it with Rea-Ann Westlake down the street, which is…read morehorrible! Rae-Ann suburban is the complete opposite. The second I walked into the facility, I knew it was the right choice. It's bright, clean, and beautiful, with a gorgeous garden patio to visit with your loved one. My sister is doing so much better here. She is clean, more relaxed, and the sores she acquired at Rae-Ann Westlake which were not healing, are healing so much better already! Everyone there from nurses, administrative staff, to aides are amazing. Friendly and competent! I visit at different times of the day and every time I've gone I see staff treating her with respect, kindness, and gentleness. Its a beautiful place with sunlight and beautiful views from everywhere! I just knew in my gut it was the best decision we have ever made to move her from Rae Ann Westlake (horrible) to Rae Ann Suburban, and I was so right. I feel confident and at peace with my sister there.

It seems this facility will hire anyone who can breathe and has a pulse. STNAs were rude and moody,…read moresome raised their voice when I only asked for water and clean linen. Definitely a terrible experience.

This is a great place. They took care of my dear mother for two and a half years before she died…read morelast March. Having once been in the seminary and a pastoral minister, I've been in and out of a lot of nursing home senior living facilities. This place is tops! Really! All the staff are extraordinarily kind, warm, patient (no pun intended) and attentive to the needs of the residents. My mom couldn't have been better cared for. They always looked in on her to make sure she was alright. They treated mom (Marie) with dignity and respect, patience and kindness. Although once sponsored by the Lutheran Church, they have a very Catholic presence. The Diocese of Cleveland provides a priest to offer Mass there every Sunday, and they have a wonderful sister (nun) from Africa who is the coordinator. When mom died, I gave her whatever she wanted from her room. The food seemed adequate. But the most important thing was the atmosphere of real care and concern. It's nothing short of remarkable.

My grandma has been staying here due to a health issue, and I was impressed and comforted to know…read moreshe was in such a nice place. The employees we encountered were very friendly and warm, and my grandma agreed, saying that they have been treating her very nicely. Grandma said the food is wonderful, and the choices are plentiful (this speaks volumes considering she is used to being the one cooking for everyone for most of her life!) The grounds are absolutely beautiful. Well manicured lawns, plants and flowers, and plenty of space for walking the grounds outside and enjoying sitting in outdoor areas. There are a lot of comfy common areas, complete with plenty of space to watch TV, listen to music, play piano, or read a book. They have birds in a large enclosure, a small aquarium, and greenhouse as well. They even provide a lot of enrichment for the patients, like live music, buffets, shopping, and exercise. The cleanliness of her bathroom (and overall of the home) was hotel-like in nature and didn't feel like (or even smell) like your typical old folks home. Overall, I would trust and recommend Lutheran home to anyone needing to stay here for a short term or long term stay.

Was looking at different nursing homes for my mother, this place was by far the best. The office…read moremanager, I believe her name was Heidi was so sweet and helpful. She gave my husband and I a tour of the entire facility and answered all of the questions we had. The facility was very nice inside and I was impressed by all of the staff. Highly recommend.

Perfect example of the phrase "Don't judge a book by its cover". They just arent tentative enough…read moreand half of the employees act like they don't care at all. Some nurses have even told us on the low that this place is a joke. I wouldn't chance sending anyone you care about here.. Even for short term care!

My father in-law was placed here for rehab after fracturing his hip. We have had him in several…read moreother facilities, so we know what is good and what is not. Center Ridge turned into the place one reads about as a cautionary tale. The staff lied to the family, ignored our loved one, and to our faces justifiedd his treatment because he "has dementia". The care was particularly bad over the weekends, when the regular staff was not there. My father in-law served his country in the Pacific in WWII, and experienced horrible suffering. He worked hard all his life at two or three jobs, and always put his family first. He deserves to be treated with dignity, not to suffer from a UTI because they didn't change his Depends for 3 days. I feel badly for the other people who are there. Our dad is leaving, this is for the rest of you!

My dad was in here for 3 weeks it wasnt until the third week i noticed things.. i went there one…read moresaturday at 2 he was laying on bed all crooked neck all out of shape cause they had him on three pillows like i had asked them not to do, he had no water and nothing (table) to eat on or if he would have had it somewhere to put his water.....i went to nurses station and asked them to fix these things between 2 and 5 i had gone many of times to remind them......not one person came to check on him when they would come in for the other gentleman i would reask and nothing. I finally had enough and went in the hallway where they all were and just started talking loud about how they did nothing all day and that is all i heard was he has dementia and that means he is just to lay in bed and not be walked with a walker like he was suppose to be or he didnt deserve water and he didnt deserve anything for his sore throat......After i was done and they tried to tell me crap about demensia in which i responed to the nurse you better go back to school for a fresh course.....if they treated my dad like that how in the heck do they treat other elderly people who have no one.....IF YOU HAVE A LOVED ONE PLEASE DO NOT PUT THEM IN THERE

If you are looking for a senior living community for a loved one, please go tour Independence…read moreVillage today! The staff cares about the residents and the Activities are AMAZING!

I have been working at Independence Village of Avon Lake for over a year Memory Care (Story Point)…read moreand I should have applied sooner. The staff are very hard workers and always with a smile on their face and willing to help. The facility is very clean, activities inside and outside the facility. I have met some very interesting residents and family members and love to keep in touch with them and try to keep a smile on their face being they are under such stress of their loved one. I would be glad to recommend