This review was posted yesterday and taken down after a request from the business owner who offered…read moreme a $250 discount to do so. I have decided to skip the discount and post my review as I feel taking the discount is being paid to keep quiet and not complain. I would rather keep my integrity intact by being honest about my experience so others don't make my mistake. I hesitated to write this review as the person who did our repairs is a friend of the family (was). However, the prices quoted were exorbitant for what was done. All we requested was flappers to be replaced in two older toilets that were taking longer to fill when flushed. We also had a kitchen spray faucet that when shut off wouldn't stop spraying. Because it was under warranty, Moen had sent us a new one, but we needed it installed. Because my husband had recent surgery he couldn't get under the sink to attach and wasn't able to do the toilet repairs. As mentioned, we used a plumber we had used for years, however with a different company, and had no previous issues with service or prices. We were given three options. The first was to replace all three toilets in the home (even though we only needed two fixed). The quote for three installed toilets was over $4,000. To replace the spray faucet we were quoted over $600.00.....we already had the replacement spray attachment so we didn't need a new faucet, just the spray attachment connected. When I questioned it, we were told to soak the old one in vinegar and see if that helped stop the spraying.The other option for the toilets was to repair them and that was to put in a new valve, flapper and supply hose. To do the first one was $477, to do the second, even though identical, was $385.00. The last option was to pay the service fee and do nothing. I should have taken that option but it's hard to say no to a family friend. In retrospect this family friend had no problem in overcharging.....it's a business. The repairs took a half hour....45 minutes tops and our bill was $959.00 for the two toilets including tax and service dispatch. I don't understand why two identical repairs (supply and install fill valve, flapper and supply hose) are charged $477 for one and $385 for the other. This company was on our agenda to contact for a new furnace and water heater this summer but no longer. I also no longer feel comfortable dealing with this company after today's exchange with the owner. He continued to repeat was that we are paying for trained and qualified staff. When I asked him to give a breakdown on the hourly rate and cost of supplies, he told me that they don't do that. That means there is no transparency. As the conversation continued, he became fairly nasty and belligerent and questioned MY integrity in posting the review. I have done many reviews on companies before and this is the first one star and bad review I have ever given.They say "buyer beware" for a reason. In the meantime, we still have a faucet where we can't use the spray part, but that's better than spending $600 to attach it. I've learned my lesson the hard way and had a sleepless night trying to decide whether to accept any kind of discount and keep quiet or tell it like it is. Even with a $250 discount a $700 bill for parts and labour is over the top for supplying and replacing a valve line, flapper and supply hose for two toilets. While I thought about whether or not to accept the discount, I contacted three other 5 star plumbing companies and asked if they could give me a ballpark quote for the exact same service we had received and copied what had been done from our invoice. I heard back from two of them quite quickly. One gave me a ballpark of $400-450 including a service fee for coming out. The other quoted me $562.50 (breaking down parts and labour), including the service fee. These were more in line with what I had expected yesterday and I wish I had contacted them first. I cannot in good conscience recommend this company. There were a few other issues that happened that I have not mentioned at this point, but have run out of room :-(

My family and I were experiencing a clogged kitchen sink and needed some help with the problem…read more I call last night and was able to schedule an appointment for the next day. Josh showed up on time and took a look at the problem. After a short chat and diagnose, Josh gave me two prices and I told him to start working. He was quick to finish the job and described what he did. I was very happy with the work and professionalism that was shown. If I have any more plumbing problem, I will be sure to call them.

Did far more than I'd originally requested. I had asked him to come and hook up my new sink and…read morefaucet, and he augered the sink, and installed my new dishwasher. Then on top of everything, gave me a great price. Thanks, Jason!

Great experience: on time, experienced, polite and super clean! I can definitely recommend them!!read more

Great, conscientious and flexible service from Dave and Chris from D&D. They worked their butts off…read moreand were really professional and tidy and had a great attitude about their work. Well done, guys!

These guy are on time, respectful, and know what they are doing. The painting was top notch, and…read morethe ability to do pretty much everything is very helpful. The owner is a perfectionist, which is wonderful! They came ready to go, on the days and times they said, and are eager to please. They cleaned up after themselves, and respected the property more than others I have hired. I highly recommend for big or small jobs!

I had this team of fellows come in and " redo" over some of the existing mistakes left over by…read moresomeone who didn't care about his work. In the end, Jason and the boys did a fantastic job and were the consumate professionals all the way. Every wall wall and ceiling was done to perfection without a blemish. Great work by a great team. Thank you.

An honest vendor who provides honest prices…read more I got four quotes, with two around $500 and two around $1,000. Needless to say, my reviews weren't so nice for the 2 x $1,000 vendors.

Dave is wonderful. Our furnace stopped working late one night, and Dave was available to…read moretroubleshoot with us right away. He had the issue sorted out very quickly, and our house began to warm up. He was professional, kind, and very prompt. Could not recommend anyone above him!

Dave and his crew were our saviors over the holiday break. We had our hot water tank go and it was…read moreclear that Accell Plumbing made it a priority to ensure that my family and I had hot water as soon as possible. Dave took the time to explain everything to us and made sure we understood how our new tank works. The experience we had with Accell was very professional and as a bonus it all came at a great price!

I had a great experience with Flo Pros Plumbing, thanks to James and his assistant. James contacted…read moreme at 9 AM and was very friendly on the phone. He asked a few questions to understand what was going on and worked around my schedule, asking when I'd be home so he could come. By the time they arrived, he was ready to go, got set up right away, and had the job done in no time Both were professional, friendly, and clearly knew what they were doing. They had all the right tools, worked efficiently, and made sure everything was cleaned up before they left--which I really appreciated. I would absolutely give them a 5-star rating and wouldn't hesitate to call James again for any future plumbing. Anne M

Have been having plumbing issues for a while and today the folks at Flo Pros sent someone out and I…read morecan honestly say it was one of the best customer service experiences I've ever had. Andrew went out of his way to explain the issues to me and he did an absolutely amazing job of putting me at ease and taking care of business!! Andrew's service was truly impeccable and the price was right....if you need plumbing assistance then this is the outfit you want to connect with.

Had an opportunity to contact Mr. Vikas from VRM contractors for some repair work at my house …read more When we had our Intial call he was extremely helpful over the phone and he is very knowledgeable and knows what is doing. He and his wife visited the house and was able to check off all the services that needs to be done in the house and also suggested what needs to be done to avoid the issues going forward. He was on time He was very knowledgeable He was genuine 100% recommend him and his team , happy to get his reference and will be more than happy to share his reference to my Friends. Now I know whom to contact In case we need any help in the house. Thanks