I went to fix my iphone before my twins were born and I was impressed by attention and service that…read moreI had recieved...that was in 2019; I went to fix my screen and charger port on my gen 5 iPad a month ago and they said that my motherboard was fried...I challenged it and it was not fried so they "fixed the screen" and put a protective layer on it for free....I removed my protective layer screen because it looked like dust particles were trapped underneath it but they were not!...they are trapped underneath of the newly installed screen. I love the family business concept but the people they have working for them right now are there just to cash in vs what it used to be about-customer service ‍

This is only place I will take my iPhone for repairs! Their service is excellent and so quick- and…read morecheapest I've come across. Ask for Sean, he will get you the best deal!!

249 for a ipad screen repair from a third party is ridiculous when Apple charges the same priceread more

Phone repair pro always provides the best phone repair, whether it's replacing a cracked screen,…read morereplacing a battery or just replacing a screen protector. You can always count on the best customer service and a great team.

I love this store. The employees are so friendly and helpful. I'm semi-tech inept and they are…read morealways so patient with the gaps in my understanding and are able to explain things in layman's terms. As long as I'm in Tyler I'll keep coming to this location. Keep it up, y'all!

This place was awesome. The customer service was cheerful, helpful and satisfied all of my…read morecustomer needs without a hiccup. It shows when people enjoy or feel valued working for a company. It SHOWS! Thanks ATT!

Walked in. No employees indication of that fact. Lethargic. Typing on screens while customer waits…read morefor :20 minutes. Never asked anything. I just walked out. On to the competition.

Everything went well Very helpful…read more Happy with my purchase My wife said she loves her phone

Barbara and Bree (I think that is the girl from Quitman's name) went above and beyond to help me…read morewith a phone I bought online from Verizon. They literally spent hours fixing this and that!!! They are all professional, kind, friendly and just awesome!!!! Then I wanted to buy iPads but my back went out. Barbara to the rescue she did everything over the phone to keep me from having to wait there!!!!!!! Tim is also helpful and friendly!!!!

Terrible experience. Anxious to get us locked into a contract but weren't willing to solve their…read moremistakes once made.

In today trying to find a specialty antenna extension cable for iridium phone system in the Merlin…read moreship. Sure enough, after searches at the local Radio Shack, Lowe's, Best Buy...Cole Cellular came through for us. Not an easy item to find outside the aviation radio shops. Thanks folks. You helped us a lot.

Despite other reviews, my experience will Cole's Cellular was great. I shattered my phone and…read moreimmediately starting calling around. Simply Mac told me they could fix it but it would take 4-5 days. I called Coles and he told me I could bring it in and he would have it fixed in an hour. His name was Nate and he did a flawless job on my iPhone 6 Plus. I would definitely recommend this business.

Been a costumer for 23 years and left today using this company due to my experience going into this…read morestore today. I went in at 7:30pm to 7:50pm to ask about my plan. There were two associates 1male/1female w/ 2 costumers. The store was not busy and empty. I wandered around the store looking for a sign in to be seen and looked for help to NEVER GET welcomed or 'we will be with you in a few minutes'. After about 15 minutes of sitting at a table to be completely ignored, I left... I went down to Verizon and the gave me QUALITY COSTUMER SERVICE. Look at the video footage please and do better, you lost a great long standing loyal costumer.

I went into that att store with questions about my plan and service. As soon as i walked in I was…read moregreeted by a very nice gentleman named Cedric. He was ready to help me with all my questions about things I didn't understand and solved all the issues I was having. What one store told me they couldn't help me with, he said let me think of the best way to go about this and took great care of me. He showed me all the different selections and ways we could go about things. His manager was also an amazing person. She also truly cares about her customers as well. If your needing help with a device or plans go see them you won't be disappointed.

Not really knowing much about phone technology I PAY Monthly for the "Upgrade" that's supposed to…read morelet me trade in my phone and get a New phone after two years. Having problems with my 26 month old Samsung A71 5G I figured I'd take advantage of the xtra $7 a month I pay for Upgrade. When Salesman looked at my phone he said the Camera Lens is Broken and I COULDN'T get WHAT I've BEEN PAYING FOR, Even when I Pointed out and Showed him it is the "Screen Protector" that was broke NOT the Camera Lens. HE Didn't Care, his answer was that I "only" owed $100 on this phone so I could Just Pay it Off and He'll help me with a new phone. I'm Going to VERIZON, Service is Better in Texas anyway. If I could I'd leave NO Stars, They have NO Customer Service and WON'T HONOR WHAT YOU PAY FOR... Too Bad people like this "Think" they're helping their employer, or they just don't care. U decide

So, it had been a long morning by 10:30 AM. The last thing on my to-do list was to buy a new…read moretelephone (specifically a 13 Pro). I stopped at this store because it was on the way home. I went in (I was the only customer in the store) and told "Freddie" that I was looking for a new 13 Pro, but that it had been a long morning and I needed to use the restroom first. In no uncertain terms, Freddie told me the restroom was for employees only and I would have to go somewhere else! I told him that it meant a 13 Pro sale. He said I could not use the restroom there! Since this is probably indicative of the type of service/consideration a customer can expect at this store, I did in fact spend my money at a different store. Because they seem to lack any kind of customer orientation, I do not recommend this store for wireless purchases, or for a badly needed restroom stop in conjunction with a wireless purchase!!!!!