Visited the Verizon store in Carbondale, Illinois on March 21, 2026 at approximately 4:15 pm to…read morereturn a modem/router. They advertise in-store returns, but the employee working at that time refused to properly look up my account or issue a receipt. Instead of a quick, standard return, I got excuses and zero effort to resolve it. No accountability, no attempt to help--just a flat "we can't." If management wants to know who dropped the ball, check who was working the floor at that exact time. This wasn't a system issue--it was an effort issue. If Verizon is going to promote in-store returns, staff needs to actually process them. Otherwise, you're just wasting customers' time and risking billing disputes. Drove 30 minutes to Marion, Illinois, and that store has employees that actually bothered to look up the customer data and do the in-store return. Imagine that. Don't do business at the Carbondale store. They suck.

did not like their customer service they were rude, and they followed us around as if we did not…read morebelong there very disrespectful

Awful, I went in because I got an iPhone with an eSIM card and wanted to switch from straight talk…read more The person who helped me set me up for a business phone plan ( I don't have a business) and for a ton of extra stuff I don't need - costing $180 dollars!! When I called to complain, they couldn't refund me but promised my next bill would be lower and it was but my 3rd bill went up $20 dollars from the 2nd. Trying to talk to anyone on the phone is impossible BECAUSE of the business phone plan.

If I can give less than one star , or negative. I would. My…read morehusband and I decided to give At&T a try. Signed up the service one month ago, have visited the office three time for crazy problems can't solve online. First was the bill problem, service stopped the second day we just open the account. Came in for almost two hours to fix it!!! It was the third visit in one month today. We came in and spent almost two hours for the billing problem we can't fix online by ourselves. We waited they talked with AT&T representative on the phone. After one hour, no single problem was solved. Just a simple multiple line discount, they cant figure out how to get it work. And they said it was out of their control. ATT representative said either we wait for another hour or come back tomorrow. Sure , like we dont have any other better things to do than waiting in the Att office! Well, we give a try, decide to switch the carrier.Enough is enough. For the simple life , stay away from AT&T and carbodalE office !

I had a problem with my locked phone and they investigated free of charge and found a reason that I…read morehad no idea it can exist - namely large eBay resellers selling phones locked to T-Mobile which cannot be unlocked no matter what because they carry outstanding unpaid loan taken out by the original owner.

Took my laptop there. I knew it needed a new charging port, and it was overheating. Charged me…read more$284 to change a charging port and clean it. Still overheats. Very disappointed. Do not recommend.

I have used SINC for everything tech related for the past few years and have never been…read moredisappointed. I trust them to take remote control of my screen and fix what needs fixing. I've made a wide variety of purchases from them and their billing system, phone service, home service, set ups and scheduling are all very professional.

From the owner: SINC, the total IT management solution for your business…read more SINC is the premier all-in-one technology company in Southern Illinois. SINC is the only technology firm that staffs both Microsoft and Apple certified technicians, allowing us to offer the widest range of services and solutions in the region. SINC is designed to help you manage everything technology related in one place with one point of call. At SINC, we make technology work for you!

I tried twice to call about getting a repair. The first time…read moreI got a recording wanting me to get a Wal-Mart gift card. The second time, the recording said this number has calling restrictions and hung up.

They just don't fix computers and cell phone, they fix TV too! My LG Led TV stopped working a week…read moreago and didn't know what was wrong, I read online and found out there might be problem with capacitor. I took the TV for diagnostics. Mark was very helpful, within couple hours he was able to tell me what was wrong, it was actually one of capacitors. Today my TV is already fixed. He explained to me very well what went wrong and even taught me how to fix it next time I have a problem. The charge was very reasonable too. Overall excellent service! Happy customer.