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    Cricket Wireless Authorized Retailer

    5.0 (1 review)
    Closed 9:00 am - 8:00 pm

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    3 years ago

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    Verizon

    Verizon

    3.8
    (10 reviews)
    1.3 mi
    $$$

    Derrick has managed our family's cell phones for years. Always does a great job as he did again…read moretoday on a complex problem. Highly recommend!

    I spent a whole weekend calling/stopping by Verizon stores near me (Bethlehem) for a new phone and…read moreplan. The Conover store was the ONLY store that didn't push me onto the new 15, which I specifically said I was not interested in. He did try to show it to me, but I stopped him and he dropped the issue. Other stores wouldn't let it go, like a rabid dog. No means no. The guy at the new 127 store seemed overly knowledgeable about all things cellular and wanted us to know it. It's just a cellphone, I'm 60; I don't care about "5G" (only works in major cities; we're in Hickory) I'm not taking selfies or tic toking (whatever you call it) or doing social media. Just need to make a phone call, text or snap a cute picture of my family get-together to print and frame. FINALLY went to Conover store by old Kmart building. My guy Gabe didn't pressure me into anything and let me "drive" where I wanted to be with my phone and cell plan. Took all of 15 minutes! Setting up/transferring data took about 25-30 min, Ryan helped me with that and we had a great talk about each other and our loved ones-no cell talk! Gave me a deal on my phone and great credit on my trade in. Very pleased w experience. Let's hope the phone doesn't disappoint, and if it does, they'll take it back for something else. AND VERIZON, PLEASE STOP PUSHING PEOPLE INTO THINGS THEY DONT WANT!

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    PhoneXpert

    PhoneXpert

    2.3
    (3 reviews)
    4.5 mi

    ‼‼DO NOT DO BUSSINESS HERE.‼‼ I wouldn't even give them a 1 star if it didn't make me & I was just…read moregonna take them to small claims court but wanted everyone else to know as well. Got my back glass "fixed" & didn't notice it didn't fit in my case until I got home because they told me it would be 25 minutes but instead it took an hour, after demanding my phone back 4 times somehow they were magically done, he put the back glass on & rubber bands around it and told me to take them off when I got home. Note there was also glue literally all over my phone because of how rushed they were. When I got home and took the rubber bands off the phone didn't even fit in my $60 CASEMATE case anymore. I came back to give them a chance to make it right & he said he would fix it for half price lol. My phone fell out and broke due to it not fitting in the case all the way. His advice was to pay $50 to fix it again and buy a new case which would put me over $100 AGAIN in less than a week. Apple will not touch the phone due to them touching it so I'm out of a $1,200 phone. Unfortunately for them I would rather pay double what my phone is worth for a lawyer than to let them get away with this. Even if I loose I'll spend the rest of my life warning people of this business. Also edit to add, while I was waiting for my phone they literally told everyone the same price for every device no matter what it is or what happened to it & they hound you to fix it right then and there putting people in the most awkward positions. There's way better places than this one to get your phone fixed in the hickory area.

    I purchased an item from these guys and after I got home, I wasn't happy with how it worked. I…read morereturned a few days later and explained my issue. The gentleman working was super friendly and understanding. He promptly gave me a refund

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    Carolina West Wireless

    Carolina West Wireless

    1.6
    (29 reviews)
    4.8 mi

    I looked for reviews on Carolina West and couldn't find any, so I thought I would post this to help…read moreother consumers. I left Verizon and signed up for CW because they offered a $50/mo unlimited voice, text and data plan. That's a great price, but I ended up canceling because of some short comings. Pros: -great price for an unlimited plan -great coverage in the high country of NC -good local, english speaking customer service -some new decent smart phones Cons: -they roam primarily on Sprint first and if it's not available, then on Verizon. I had trouble with dropped calls and bad coverage when traveling. The phone would hold onto a weak Sprint signal and wouldn't switch to a strong closer Verizon signal. My other Verizon phone I carry ALWAYS had better coverage. -the phones are all 1 to 2 generations old, even the newest smart phones they offer. Their newest phone, the Razr Maxx, has been out on verizon for over a year. -They do not offer 4G, which is 10 to 20 times faster than 3G. -They advertise 4-600kbps upload and 6-1200kbps download speeds, but in 50 speed tests I conducted, not one even reached the minimum and most were in the 200kbps download range. The internet was slow and youtube took FOREVER to load. -They are a small company, so they don't do much with timely android updates and the technical support is minimal. -You can't tether or use your smart phone as a hot spot outside of the 5 county CW tower area. If you travel and want to tether your laptop to your cell you can't do it, as you can on other carriers. -The unlimited plan throttles your data speeds even lower after 3 GB of data usage. -And finally, your used smart phone has very little residual value on ebay or craigslist, unlike Verizon or ATT phones, because there is a very limited market for a used CW smart phone. All in all, Carolina West is a decent company with decent plans and prices. But if you are techy or want the better smart phone features, you will be disappointed. Hope this helps somebody. It took me a while to figure all this out. I've decided to go with a pay as you go service provider on the Verizon network. Cheers.

    The worst wireless company in the world and has been for years! Glad to see them being bought out…read moreby Verizon. It's about damn time!!! As someone from the area and having cell phones for the last 30 years, I can't tell you how happy I am to see this shady and underhanded company go away!!! Back in the analog days of cell phones, when there were a lot of regional carriers, they were pretty good but when cell service went digital and 3g and 4g started coming about,they went downhill fast and so did their service.They did not have the customers or the money to try and compete with the big guys but they tried when they should have just stayed a regional carrier.It made absolutely no sense why a carrier that only served 6 counties in N.C. to start,thought that somehow they could do nationwide. It was ridiculous!!! Most people don't know but ever since 4g came out in the area in 2011,carolina west has being using Verizon transmitters to provide 4g in the area and now 5g. They didn't have the money in 2011 to buy their own equipment but they were a "nationwide "carrier? Yeah right!!! It was all a joke and they should have closed then. They have had so many roaming disagreements with other carriers over the years,it is pathetic. They don't get along with anyone and they damn sure don't care about their customers. They never have.Customer service sucks because of the culture set by their useless ceo,if you want to call him that. As someone who has met him and talked with him, I can't tell tell you first hand,there is a reason nobody ever got any good customer service there. It started with him. The only thing he has been worried about is padding his own pockets and to hell with everything else. Their prices have been ridiculous for years. A little regional carrier,covering only 11 counties at the end,charged customers more than the big national carriers do and they only serve 11 N.C. counties!!! It's insane that people in the area were paying that when they could have had any of the big 3 for less than they were paying this useless company. Verizon taking over this Mom and Pop shop has been the best news for the area in over 30 years. I know the locals are having a fit, wondering what will happen to their service but trust me guys, it only gets better from here. You will see soon enough and then you will wonder how and why did you support this useless company for so long when you can actually use your phone everywhere you go, instead of worrying about going over your roaming allotment when you do travel outside their very small service area. The bills will be about the same for some of you and for others, it will be cheaper since Verizon just announced the simplicity plan for $30.plus taxes and fees and the price is guaranteed for 3 years. So good riddance to Carolina West Wireless!!! It's great news for the residents of the area.

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    Cricket Wireless Authorized Retailer - mobilephones - Updated July 2026

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