Friendly customer service reps ready to help you with any services you need! Whether you need a new…read morephone or new service, they can help with the cheapest prices too!! Go check them out!!

In general I have had good experiences with the T Mobile store on Spider Dr. in Kannapolis. But…read moretoday I had a bad experience with a gentleman who I believe was an assistant manager. He refused to give me his name and covered his name tag when I asked for his name. I was questioning a part of my 85 year old father in law's bill. He was billed for a "Synch" device that he did not know anything about. The device was on his bill, and we did find it still in the box with the seal unbroken. My in laws both do not drive not had/have cars. So why would they agree to the device? I truly believe they were frauds by the agent they dealt with when the got there phones and contract. The tall slender guy ( name unknown) immediately became defensive and said since I was claiming possible legal action due to fraud we had to leave immediately. A female, Tonia Dennis was very calm, polite and tried to be helpful. She made sure I had her card before we left. I give Tonia 5 Stars. I give her male associate 0 Stars.

I swear the people in this store are so incompetent. Not only do you stand around and wait forever…read morefor someone to get to you, they have no earthly clue of what they are talking about. It's almost like sprint/t-mobile picked up the first people they saw to try and sell phones end threw them in there with no knowledge of what in the world is going on. I don't know if this is due to the pandemic or if it's simply because Sprint switched to T-Mobile. If I hadn't been with these people since 2007, I would probably swap phone carriers right now. Luckily I can still do things MYSELF online.... In which I have more knowledge than these folks. I wish I could leave zero stars but that's impossible.

I walked in to return a part and waited about 40 minutes without seeing a single customer called…read more During that time, the number of employees available dropped from four to two. I even stood directly in front of one employee at their station, and they completely ignored me and assisted someone else instead. I was holding the box with the part I needed to return the entire time, yet no one offered any guidance or assistance. After asking multiple times over the course of 40 minutes, I was finally told that I could have simply set the box down and they would take care of it. The lack of communication, customer service, and basic acknowledgment was extremely frustrating. A simple explanation when I arrived would have saved a significant amount of time and frustration.

Cancelled service due to competition in area being $60 cheaper per month. I arrive to return…read moreequipment and was made to wait over an hour just to be asked I need a receipt instead of just taking the devices up front. Ridiculous, it's no wonder they have a terrible rating.

Excellent service and experienced, knowledgable staff who go above and beyond to make sure you know…read moreall the details before a purchase. Always willing to help and very paitent.

This is the 2nd phone I have purchased here in the last couple of months. I returned to this store…read morefor new iPhone because of the girl working there. I think her name was Jess. She was awesome when we got a flip phone a couple of months ago. When I was ready to trade in my iPhone for a new one went back to this store during the same time hoping she would be able to help. This was the best experience with purchasing a new phone that I have ever had.

I had service with AT&T for over 20 years, I switched my service and number, as well as closed the…read moreaccount. It was paid in full and I did not owe them a penny. But 2 months later they just took a random payment out of my account unauthorized. I called them and spoke with a representative that confirmed that I did not have an account and I did not owe them anything. But still when I told her I wanted the money back she put me on hold for a very long time and come back on the line to say that there was nothing she could do about the unauthorized transaction that was taken out of my account. I recorded every single minute of the call. These people are absolute garbage. If you decide to cancel your service with them even if you're paid in full and own your own device. They will still take money out of your account, even with no authorization. This is complete garbage, I switched services because they just keep going up on my bill every month a little at the time until it was $96 a month for one phone, no hotspot. It's pathetic how they pray on the public if you switch your service. I suggest never getting caught up in their network. I wish I never would have started with them. They literally had the audacity to ask me if they could still use my data for other companies and products after the call. Never use this service I know I won't. I will get my money back. I did not even mean to give the one star rating, I accidentally hit it. They don't deserve that.

The worse service experience ever. I have been trying to upgrade my device since November 1st the…read moreretail store manager did something to my account that is preventing me from doing so to the point that neither online or over the phone they are willing to fix the issue. They re the worse. I

I would rate this business NO STARS if it was possible. Quite possibly the worst retail experience…read moreI have ever had in my entire life. And it isn't just one employee. Top to bottom this is a terrible poorly run business. I have loved TMobile at every other location I've been to and the service in general. This place LOVES to sell its customers $10 activation cards (that mysteriously can ONLY be paid in cash) that lock the customer in to whatever BS promo they're selling on that particular day. Only location I've ever been to that REQUIRES cash. I asked other T-Mobile stores about requiring cash and they refuted it, happily took cards. This specific location on two separate occasions added stuff to my account (like those $10 cards) mid-conversation without approval then in two separate visits I was told verbatim "we can't let you leave without buying that card, with cash". The first time I thought it was inappropriate, the second time was after the store had closed with the metal gate mostly closed and felt like KIDNAPPING. I have debated whether to seek legal council on the matter. Suffice to say I will NEVER go back in that store and would suggest no one else go either.

Anferny has been absolutely amazing! He's helped my family with new phones and upgrades for several…read moreyears, and every experience has been smooth and stress-free. He is knowledgeable, kind, and always goes the extra mile to make sure we get the best phones at the best price. The process is quick and easy because he knows exactly what to do and how to make it simple for us. We truly appreciate his professionalism and friendly attitude, and we will continue to come to him for all our T-Mobile needs. Highly recommend Anferny!