I just want to give a shout-out to Cassandra at Boost Mobile on 35th & Greenway. I call last Sunday…read moremorning, told her my ordeal I was having with my phone. We talked n I sed I would be in before five. Well I finally made it in at 4:30 pm. She remembered me, had a phone for me that we talked about n got me set up n out of there with a fantastic deal!!! She was awesome n I hope that business knows it!!! Thank you, Cassandra, keep up the good work, Boost Mobile is lucky to have a excellent employee like u!!! Alexis

Excellent service provided by Yadira and Dani. They were respectful and knowledgeable and went…read moreabove and beyond.

Hubby was having a glitch with his email on his phone. We dropped by the Verizon store at 43rd &…read moreBell Rd and TJ met us at the entrance door. We sat down and explained the problem. While I was looking for the password for email, TJ was reviewing our account (unbeknownst to us) and discovered he could lower our monthly bill! I expect that if I walk into a Verizon store, I am going to be opening my wallet, right? It's a sales store. That's what they are supposed to do. Hats off to TJ we walked out and our bill will be $20 less and Hubby now has access to his email. You rock TJ!!!

This place is a great location. They are extremely helpful and friendly. We walked in on a Monday…read morearound 11. Xavier greeted us right away and was able to answer our questions about the phones, internet and watches for our kids. There were some issues getting our new phones activated and he was able to figure it all out in the store before we left which I greatly appreciated as the last location didn't and I ended up spending a day figuring it out on my own. We had our two kids with us and they did great during the time it took us. Xavier gave them water bottles which they enjoyed. I had to stop over at Einsten bagels as the switching of phones took longer than expected. The kids were able to eat the bagels while they waited. I would highly recommend this location

We switched from Cox high speed internet to T-Mobile 5G Home Internet because of a major increase…read morein Cox's monthly fee. We went for the highest T-Mobile Home Internet plan with the 2 devices: a Gateway & WiFi Mesh Access Point was sent to us and we found switching over and installation to be quick and not difficult. The speed was to be about 200-300 mbps and ends up being about 135 mbps. Why the difference? Because our devices are wireless. Our everyday speed for internet and television streaming is adequate. The beloved T-Mobile customer service is VERY disappointing. For example, when addressing an issue, they said they will email me a link for a VISA gift card to be after 90 days of service. They did not send me the link and when inquired about it they told me it was too late. I told them I never got the link so it took me several calls, being on hold, and transferring me, and then giving me reassurance which ended up being just words and a few lies on what they told me and promised. This involved hours of phone time, and when they decided to enable me to still be eligible for the gift card, they told me it would take "10 weeks, plus or minus 7 additional business days from when it is approved". During this process I was told 3 times I would get a confirmation email, which I never got and also a call back pledge which I never received. So more lies. Gone are the days of their award winning customer service. Now I will be waiting to get the digital MasterCard gift card which I have my doubts about ever receiving. UPDATE: After jumping through hoops and waiting weeks, I DID receive the Promotional Digital MasterCard. To add insult to injury, my home security system has been giving me problems and after a 2 1/2 hour service visit they told me that my T-Mobile internet was inadequate for my security system making it's features unaccessible except for working only intermittently - great huh? I will consider switching from this service when feasible but now I cannot enthusiastically recommend using it.

The sales person sold me a screen protector by telling me that if the protector fails to protect…read morethe screen it would be replaced. We were never told you had to have a 360 warranty as well. We have to phones and lines. Even if you have the 360 service plan you still have to pay for major repairs. I would recommend purchasing a protector from somewhere other than tmobile.

Nicholas helped me out in a jam today, and was amazing! I'll be returning to this store in the…read morefuture for his help!

AT&T has nonexistent service in Waddell, Buckeye and a large part of Surprise. They are doing…read morenothing to correct or improve it. Pass on using their services unless you want to see SOS instead of a connection. Horrible service.

Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

Poor customer service, no one greets you, there's a crowd sitting and standing at the door, when…read moreyou ask a question they just say did you sign in on the tablet.. Kabrina is definitely holding the team together. She smiles, acknowledges you, and fixes the situation.

Worst customer service ever. Too bad the store has to get the bad review. Promo plan expired…read more Now want to charge over $30 more per month.

When you come here, I recommend being prepared with knowing what you need. I just came in looking…read morefor a laptop charger. There's no greeting when you walk in and nobody asked me if they could point me in the right direction even as I was standing around with my own laptop like a deer in the headlights for a solid 3 minutes. I eventually found it myself when I walked to the laptop section in the back and this girl who looks about 22 (with straight, center part black hair. Wish I'd caught her name) looks at me and says, "you just trying to check out or something?" No smile. Nadda. I'm like, "uhh, no I just found this laptop charger and I'd like to plug it in to see if it works." This chick looks at me like I just asked her to lick the floor. She opens the package and tests a few of them, and is like "yea our chargers won't work for this." I have a pretty standard laptop. I was like "huh, that's weird..." No response. No "let's check over here and see if any other ones might be available." Nothing. Just this "sorry not sorry, leave me alone" attitude. I walked back over to the charger section and grab another one, opened it myself and found an adapter that works. I walk back over to the desk to check out and the same girl is working on some return or something and doesn't acknowledge me even if there was nobody else checking out. I say, "yea looks like you're returning something so I guess I'll go to the front." Again, no acknowledgment. Just gives me this glare like I was able to inconvenience her again. I remember Best Buy when I was growing up and people who worked there were typically very professional and friendly. I'm giving this a three star because the women at checkout were nice and I was able to get what I needed. Then again they were a little older. Yet another example of why Gen Z being terrible at customer service and acting like they'd basically be anywhere else. Had I known I'd have to deal with her I would have just started opening packages by myself to not "inconvenience" her for having to do her job.

Went in with husband to purchase a $2,000 to $3,000.00 refrigerator. No greeting, no one made eye…read morecontact. Businesses are wondering why everyone is buying online. Even online you get an AI greeting. Will not buy from anyone that can't take the time to look up from their phone to at least look at me.