Well they had my desktop tower for a week. The hard drive was full and they were supposed to move data from the c drive to the d drive. Well they claimed the d drive was full but it wasn't. I fact it had never been used. So they claimed when I showed up a week later that they called me to tell me the work was completed. When in fact they never did anything at all. I'm very unhappy with the lack of communication or any work they did. read more

I took my phone into the 7th st/Bell location and worked with Paul. Paul was very personable, attentive and knowledgeable!! He had me in and out within 30 minutes. He made my day solving my problem with my screen with ease. THANK YOU so much, Paul!! Vanessa read more

There is absolutely NO customer service at this location! I doubt they even looked at my phone, to determine if the damage was repairable! Don't go to this location. There are many other options to choose! read more

Took my phone in to have the charging port replaced. Left with motherboard issues that caused the phone to reboot every 5 minutes or so. The tech told me it was because my phone is old, but I wasn't having this specific issue prior to bringing my phone in. So after paying $200 for repairs and wasting the better part of a day trying to fix my phone, I ended up buying a replacement. Don't waste your time or money going here. read more

I walked in 15min before closing on a Saturday night with the expectations of getting my phone fixed and retuned by Monday. I was greeted by a friendly gentleman and he checked me in and fixed my phone in 5 minutes!!! 10/10 would recommend this location. Don't forget to file your claim, back up your iCloud & turn off Find My beforehand :) read more

My phone had a virus and I was useless in situation. Went to Verizon and they were of no help I went to ubreakifix on 7th st in Phoenix and Bernie helped me. Was was extremely professional - explained what needed yo be done and all in all very helpful. Would highly recommend company and especially ernie. He is an asset to ur business read more

Went to get my phone screen replaced after dropping it on my tile counter. Same day appointment and it was quick and a super easy process. The employees were extremely kind and helpful. I will absolutely be back, but hopefully not for awhile! (; read more

These guys are pros. They fixed my phone. No problems, delivered just as promised. I'm grateful for their expertise

Worst customer service of all time, the workers there do not care about humans, they take their time and are never tryin to move in any sort of timely fashion. Took them 3 hours to replace a battery. Horrible. read more

I am SOOO happy with Asurion! Ali was beyond helpful, explaining everything in detail, and letting me know all my options up front. I dropped my phone off in tears, hoping it can be fixed. And then, the very next day, my phone was FIXED! I was able to get all the data I lost from my vacation since I had no service to back up to the cloud. I am beyond grateful and happy that my phone works and if I need any device fixed again, I know exactly where to go. I highly recommend!!! (the one off camelback) read more

I would like to start off by saying that the store manager Brandon provided poor customer service and has made a simple resolution draw out for over 3 additional weeks. I'd like to mention that this made me have to call corporate not once, not twice but three times to only be disconnected on and not called back. If you have a client disconnect during a phone call is it not proper procedure to call them back? The representatives at the tier 1 call center all speak very poor English and did not understand my issue any of the three times I called. From there I went onto the website and submitted multiple forms to discuss my issue with the store location. Here is my issue: my Xbox One was said to have been repaired after needing the software reloaded. I paid for this service and took my device home. I will admit that it is my fault for not checking to see that the device was in fact fixed. Instead it sat in my family room until Christmas Eve when the kids wanted to fire it up to play. This is when we sadly found out that the device was still in fact not working. I called the Tuesday following the holiday weekend and was advised that my 90 day warranty expired during their store closures FOR CHRISTMAS!!!! Here I am almost 3 weeks later and an escalation manager has reached out to me to advise me that I'm SOL. Upper management and senior management has told me that this is not something they can budge on. Are you kidding me right now? Am I being pranked? " I apologize but unfortunately we are not able to extend our warranty past 90 days. The operations team stated that, if we extend the warranty for you, we would have to extend it for all of our customers." I definitely do believe that their should be someone above Jesse that would like to hear how the poor customer service continues to trickle through this company. read more

I visited the location on seventh Street and Bell Road. I was assisted by Mike and also Emily, both are friendly and professional. I have an older iPhone and the battery needed to be replaced, which they did. The battery took three hours but that was because they were shortstaffed ,Emily was the only one there at the time. That of course is no fault of their own. so for those of you complaining about somethings taking too long think about businesses that are short staffed don't be so hard on them. I would recommend this location. My phone works and I'm happy!! read more

Apparently, not certified Apple phone repair facility and do not have Apple testing equipment. Take no responsibility for phone issues they cause. Rude and ignorant. I will not use them again and I do not recommend them. read more

I had a great experience here except for the wait to get in. I stood in line but talked to those around me while waiting. Once inside I had great service and they were able to diagnosis and treat the problem. If I have any issues in the future I will return but I also recommend this business read more

Unfortunately they were unable to provide service on my Sony Pro-I but they were upfront about it and didn't waste my time. Customer service was good and professional which is the reason for my review. They had several customers at the time of my visit and all seemed happy/content with service. read more

uBreakiFix by Asurion - Storefront - Mobile Phone Repair Near Me - Phoenix, Arizona

I am extremely disappointed in the treatment I received at this company. I brought in three phones to have screen replacements and ended up spending a little over $400. I have use their services for years and never had an issue but this was my first time at this location. The last phone they put the screen on incorrectly, I could tell that it was protruding from where it was supposed to be but was assured that it was done correctly. Upon further inspection I ran my finger along the protruding glass and a crack formed in the middle of my screen. I thought since it had been only a couple days since I got the screen replaced that they would have met me with some sort of understanding, as the crack in the screen was clearly caused by shotty workmanship. However I was told that I had to buy a new screen at a discounted rate of 25% off. During these hard times I don't have extra money to spend another $150 on a screen. I reached out to their corporate offices in hopes to get a refund or at least have somebody help me and I was told the only way to get help was to send my phone in to their corporate office. My phone is the only way I can work and I cannot give it up for a few days in hopes that they will fix it when it seems they made it abundantly clear that they would not be fixing it without additional payment. I don't think I should have to pay for damage caused by lack of care on the technicians part. Had the screen been placed on correctly none of this would've happened and I would've continued to be a loyal customer. However, since I have expressed my concerns with the company I have been met with apathy and basically accusations that I did the damage myself when it is clear the screen was not placed on right, as you can see in the photo. I will never ever recommend this company to another person again. There are a few other companies that do the same thing in the area and actually care about their customers. I highly recommend going a different direction if you have a broken phone screen this place will scam you out of hundreds of dollars and then accuse you of doing damage to your own phone. read more

uBreakiFix by Asurion - The crack that formed after touching the glass on edge - Mobile Phone Repair Near Me - Phoenix, Arizona

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I promise you this is the best place in town for fixing phone issues. The people that work here hooked me up and I was in and out of that place in five minutes. I forgot I had insurance with Verizon hooked me up with that too, so I didn't end up paying anything. You don't need to go anywhere else. read more

Much appreciated and great customer service from John that was able to get my iPad glass screen swapped out in a day! They even installed a glass screen protector that I purchased outside the store! All in all I recommend this place for anyone needs repairs on mobile devices. read more

uBreakiFix by Asurion - New glass screen protector ! - Mobile Phone Repair Near Me - Phoenix, Arizona

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I'm here way too often but they are timely and fairly priced so I come here every time I break stuff.

Worst repair shop i have ever been to, full of empty promises. Basically a scam. Good luck if you proceed to choose this shop.

I've used them five or six times now and I am very happy with the service and value. I just drop in, the guy says it'll be ready at a certain time, and it's done when--or before--he said. I did have a problem once where the screen had some touch quirks but they gladly fixed it for free. I don't give them my passcode and they're fine with that, which I also appreciate. read more

I spilled hot water on my laptop. Called a few places and was told that they don't fix liquid damaged computers. One of the technicians asked me to try Ubreakifix. So I found this place. Talked to Michael on the phone. He is very helpful and professional. He was able to retrieve all data from the computer for me. But he needed more time to look into the damaged issue. Since I have to leave for CA the next day, I can't leave the laptop with him. My overall experience with Michael is very good. Glad to find a place with a helpful, polite, honest, and smart professional. read more

Had a 10 am appointment and had to Wait in line for the other 5 people who had 10 am appointments. Finally got to the counter at 10:45 and was told it would take 24 hours to do a diagnosis on my computer. Two days later I called them and the tech said we're just getting to your computer now, but we don't see any issues, but we'd be glad to sell you a tune up. They don't know what's wrong, but if you pay x, it might help. How do you stay in business with this approach? All they wanted to do was sell me something, without telling me it would fix the problem. Jeez. read more

I took in a working iPhone to get my screen replaced. What they gave me back was a beautiful iPhone that no longer accepts or receives calls. Their solution after they attempted to fix it and were unsuccessful was for me to pay them additional money to replace the motherboard which he wasn't even positive it was the problem. Never again! read more

I had excellent help with my phone screen that cracked. They went above and beyond when they helped me. I am truly grateful.

Replaced my iPhone's cracked screen here, fitment of aftermarket part looks perfect and no scratches made to the phone housing. I was a walk-in and left the phone until after work. It was ready then as promised. Good work and fair price. The problem was listening to pitches for their $25/mo protection plan on 3 attempts between dropping it off and picking it up. Let it go guys. Your clue was when I said I wasn't interested midway through the 1st pitch. Then the Asurion promotional emails started rolling in first thing next morning. Deleted and unsubscribed. I wonder if it was a 4th attempt to pitch that protection plan... read more

I brought my phone in because it stopped taking a charge. I was worried about how much it might cost, how long it might take, and if it was even repairable. Bee took one look at it, cleaned out the port while I waited, and got it working again with no charge. Two thumbs up! read more

What a pleasant surprise - immediate service, easy fix, full explanation, great attitude! I'd recommend Asurion at 16th Street and Camelback anytime. Thank you, Steven, for your excellent customer service. read more

This place is Terrible!!! Samsung sent me here to do a warranty. There systems are so bad they cant do warranties. I asked them to do a Screen Protector they can even do that! read more

Great experience! They can fix a phone that looks irreparable. The only thing they lack on is answering the phone.

My laptop was making an awful sound and I was sure something was majorly broken. I brought it in and by the end of the day, they had already performed the diagnostic and told me it was ready for pick up! Apparently it was just dirty and needed a quick cleaning. They didn't even charge me for it! I appreciate their honesty, quick response, and how nice they were. I will definitely come back for future repairs and recommend them to friends! read more

The tech I initially spoke too told me that the part I needed would take 3-10 days to arrive and when I did, it would be fixed in 20-30 minutes. He was very clear about that. I initially visited the store on nov 18 and was jerked around repeatedly whenever I called about the part, even being told at one point they had no record of the part being ordered... The part arrived on December 11, more then 3 weeks later, far beyond what I had been told, and when I took it in today I was told that it wouldn't be fixed until the next day... when I reminded them of the many broken promises they told me the best they could do was 5-6 hours. I'm a patient man but when someone makes multiple promises regarding the service they provide, and fails to live up to any of them, I become less patient. I'm already anticipating being told the repair will still take several days longer. If you can use an alternative service, I suggest you do just that. UBreakIFix corporate, you may want to speak to the people who work at this store regarding their over promise and under deliver mentality. You won't get my business ever again. read more

They gave great service and price was expected. Took a bit long to get parts because of pandemic and not stocking my older battery. My MacBook Pro is good as new read more

Very fast and great service iPhone wasn't charging and they took lint out of phone. Now as good as new.

Took them a whole week to "diagnose" my laptop just to tell me what I already knew about it. I told them I needed the screen replaced. They hadn't even touched my laptop until a week later when I called to check up on it. They told me no one has diagnosed it since they were "backed up" so its just been sitting there for a week. But an hour later they call back telling me they got it diagnosed and that it needs a screen replacement . They wanted to charge me $750 so I picked up my laptop and got it repaired for $100 at home after ordering the replacement screen. Ordered the screen on ebay and it got to me in 3 days, took about an hour to fix. So how is a tech repair company going to take nearly 2 weeks to tell me what I already knew and only touch the laptop when I had to call to check up on it instead of quoting me for the repair when I had told them what was wrong with it. read more

THEY STEAL YOUR PARTS !! Didn't do the repair i asked for they had my phone for 20 days also stole my front screen and replaced it with another one that is now pulling up from the middle and sides. This place is trash... stay away from here. I have proof of the damage and proof my screen was changed without me being notified... also i now am seeing that my phone is letting me know there is an unknown part in my phone that is not apple approved. Im even missing the small screws that are located near the charging port & Just letting everyone know be careful. They asked me for my pin which I stupidly gave to them now they probably have a full copy of my phone !!! &please do not give them your code like i did & Also checked my phones activity and there is several hours of activity from each day when i didn't even have my phone at home which means they snoop around in your phone looking at it and possibly maybe looking at your important info. Saying im upset isn't enough. This review is for a guy named Michael! Thanks for nothing! read more

I have an on iphone I kept to repurpose. They did an excellent job. Very professional and much cheaper than the competition. I will definitely use them again for any future repairs on my phones. read more

Go across the street to ireeel! This place tried to charge me $300 for a new front screen but when I took it to ireeel they hooked me up for $120 out the door same day. They are so close you might as well compare the prices yourselves, you won't be disappointed. read more

My son put a passcode on his cell phone and forgot the passcode. Ivory did a great job unlocking the phone, communicating, and guidance.

This guy is amazing ! Totally personable, very responsive and quick service! The BEST prices And Stands by his work which is rare in the phone repair business! Miles is the BEST! He has client for life! He has this business on lock ! I'm so thankful, check him out! read more