This place don't deserve any stars!!Terrible customer service. The store kept $421.38 of my 16 yr daughter's summer job money. The cashier Ingrid never tried to work resolve the issue which was clearly a problem on there side. I'm sitting here now waiting for the OWNER as I write this review. The only person that even attempted to fix the issue was and is Ms. Hinton Update!! The OWNER has dipped out the back door and left three of his techs in the back to take the fall. They did come out and said that they see the error and is working to refund my daughters money. Please Beware and dont come to this location...If you do...please bring cash!!! read more

Cricket Wireless authorized retailer - Mobile Phones Near Me - Temple Hills, Maryland

This was the absolute worst experience I've ever had as it relates to customer service. I went into this Cricket establishment in Marlow Hgts to pay a bill for a family member. I'm the midst of me doing so, another customer came in. Instead of Antwan(I believe that's his name) finishing up with me as I'd already entered my card into the credit card machine and got the "approved" message on the machine, he asked the next customer for her phone number and entered it in the system to look up her account, all while asking me to sign something. The computer CRASHED!! He proceeded to tell me to re-entered my card because my "payment " didn't go through. I told him that it did go through as I saw the "approved" status on the machine prior to it asking me to remove my card. He argued with me for 15 minutes telling me that the approved code meant nothing because his "system" states that the transaction was incomplete. To further assist the matter, I called my banking institution, on speaker phone, to confirm that the payment was successful. The young lady @ Suntrust confirmed that the transaction had gone through and was currently pending. Antwan was still not willing to understand although he heard the representative at the bank. He goes on to say "the same situation had happened to him at the movies and they reversed his payment." I'm not sure if he thought I was in the mood to here an irrelevant story because I wasn't! I asked if he could call a manager so that we could get this situation rectified and he calls "Corey" from his personal cell phone. No offense to Corey but he was not much of help at all. The one thing he did say that was of some relief was that he would called the manager. While I waited for a call back from a manager, Antwan started to become irate, disrespectful and rude!! Explaining again about this movie situation and the fact that I don't understand what's going on. He goes on to address me using street slang "young" as I tried to tell him that I was knowledgeable of what was going on. He continued to be rude and I even mentioned calling his manager in which he replied " go head young...I don't care! He mentioned that I took a "risk" paying "somebody else's bill anyway since I didn't have an account with them".....Since when do you have to have an account to pay another persons bill? He said some other inappropriate things which I recorded. Bottom line, your system went down in the middle of my transaction and you didn't know what protocols to take to fix it. I'd asked for his full name and his reply was "What's your name?" I don't believe people realize how important customer service is. It's not about being right or wrong, it's about making the situation right to the best of your ability and being pleasant all while doing so! This was my first and last time visiting this store! read more