I've been to this AT&T store three times in the past week, and my wife went again tonight. Every…read moresingle visit has been the same experience: poor customer service and zero communication. When customers walk in, they aren't greeted or acknowledged. On multiple occasions, there was only one employee in the store with 4-5 customers waiting, yet nobody bothered to tell us they would be with us shortly or give any estimate of the wait time. In fact, I had to speak first just to be acknowledged. I understand being short-staffed, but basic customer service costs nothing. A simple "We'll be with you shortly" goes a long way. Instead, customers are left standing there wondering if they've even been noticed. This has happened repeatedly, not just once. AT&T needs to provide better customer service training at this location.

Couldn't even put a screen saver on a brand new 13" iPad Pro. Long drive just to be told take…read moresomewhere else.

The last person who reviewed this retail store must have had a vastly different experience than I…read more I was sent into the store by AT&T to have my (paid for) iPhone XR unlocked. The two young gentlemen "working" in the store were wholly unhelpful. They told me they couldn't do anything but to "call Apple," though they had no direction as to phone number, department, etc. where I should could Apple. Was I supposed to pick one of their 135,000+ employees and just call? Furthermore, as I advised them, Apple's website support forum regarding unlocking a device to change carriers clearly states FOUR TIMES IN ALL CAPITAL LETTERS that moving a device from one carrier to another should be handled BY THE CARRIER. Perhaps this is unclear to those that work at T-Mobile. As if all of that wasn't enough, when I asked to use the store phone (as my phone was a useless brick at the moment) to call Apple, one of the employees snorted, "can't you just use your friend's phone?" And on top of that, their only other recommendation was to "just go back to the AT&T store and buy a new phone." Oh, sure. Let me just whip $1200 out of my pocket and go buy a new iPhone, because the one I have in perfect condition isn't good enough. I know you're probably reading this like, "how rude!" but that's not even the best part. I was at the store on Wednesday, April 8. You know, right in the middle of the COVID-19 pandemic shuttering most of the United States and causing nationwide precautions to implemented to keep people from transmitting the disease to each other. I will note, I was wearing a mask. Neither of the employees were, but that's not even the problem. The problem was that one of the employees openly stated to his coworker? God? Me? The room? that he had symptoms of COVID-19 including a cough and a fever/chills and made a joke about coming to work anyway. Your call, T-Mobile (or whoever owns this franchise), maybe you want potentially infectious people working with the elderly and immunocompromised, but that just seems bad for business. If they die, they won't have a T-Mobile plan in the afterlife.

Super helpful and friendly staff! Jackie, Brianna and Ashley helped me get my new service set up…read moreand even helped me with tech support almost 2 weeks later when I messed up my phone.

Terrible internet service slow internet speeds and you can never get ahold of anyone. When you…read morecancel they keep billing you. Worst ever

My email interchange with owner, John Nelms, speaks volumes. I need say nothing more…read more On Mon, May 21, 2012 at 9:38 AM, Jessica McManus jessica*****@yahoo.comwrote: My biggest question is....what are you going to do about the fact that I've been paying for internet that I can't depend on? I understand what you are saying about the repairs/upgrades being made, but the fact still remains that I am paying out hard earned money for something that I cannot depend on and have had nothing but problems with for the last 2 months. I feel as though I've thrown my money away. Are there going to be any credits given for the problems? I'm paying WiFi45 nearly $54/month and STILL having to tether to my cell phone in order to have internet because the service isn't dependable anymore. I'm VERY serious in the fact that if this issue isn't cleared up quickly and credit given for not being able to use my internet service that I paid for, I will be dropping WiFi45 after September. If I'm going to have to use my cell phone for internet service anyway, I might as well upgrade my cell phone service and cut my expenses by $20/month. From: WiFi45 Admin admin@wifi45.com To: Jessica McManus jessica*****@yahoo.com Sent: Mon, May 21, 2012 9:37:08 PM Subject: Re: WiFI45- no reply needed Hi Jessica We have been trying for the last three months, mostly working at night 1am to 4am to implement a new secure and traffic policy that would protect us from foreign threats and our own customers. The powers that be governing the Internet have design a new IP address range ( IPv6 ) since they ran out of the IPv4 numbers and are now forcing us to adapt to the new and old standard. In adapting this new Ethernet protocol we have found numerous security concerns because most users have old routers or firewall software that do not defend against IPv6 correctly. We are now trying to be the first line of defense. Most all Internet companies let this traffic through to the customer unfiltered. I don't think it is in WiFi45's best interest to do that because hacked and infected customer computers eat up our limited bandwidth we purchase from AT&T and slow down the whole network. I feel we can be done in two weeks with most all of it. I also plan on raising everyone's connections speeds. But I have looked into your connection and your in one of the most inhospitable wireless areas that I can imagine. Those trees are getting bigger each year. Making data transfer's drop off more and more. One day you will lose connection completely. You will need to build a tower like John Brewer did at his place down the street. If my business depended on good internet I would find a back up location somewhere in town. If your not satisfied with the service please don't continue to use it. We hold no one to a contract and do not have service agreements just for that purpose. John Nelms 888-791-1638 x 100 On Mon, May 21, 2012 at 10:03 PM, Jessica McManus jessica*****@yahoo.com wrote: My one person HOME business does not have a budget that supports the purchase and installation of a tower such as John Brewer has, nor does it support moving to another location in town. But thank you for letting me know how Wifi45 feels about ensuring customer satisfaction. From: WiFi45 Admin admin@wifi45.com To: Jessica McManus jessica*****@yahoo.com Sent: Mon, May 21, 2012 10:25:02 PM Subject: Re: WiFI45- no reply needed Jessica. I work too hard for this bull@#%. Why you don't have a option out there is because it is not profitable for anyone, Including me. But I started my company on that tower and because of that I refuse to disappoint those customers and friends that use it. But I will not lose money on someone who don't understand the conditions of WIRELESS INTERNET and feel I owe them. You chose to work in a location marginal available to any kind of internet. I will not take responsibility for you lack of foresight. If I continue to hear how your business is effected and how you think I don't care. I will terminate our NO contract, NO service agreement. Pay as you go Internet access. John Nelms

I just purchased a used I 13 from this firm. The owner was knowledgeable, customer oriented, and…read morethorough. very satisfied old customer here Highly recommend

A couple of month ago I had my screen on my iPhone replaced then last week I had the port/charger…read morefor a iPad replaced, it wasn't charging well. Blake was wonderful and I encountered two other employees that mere very helpful, I just can't remember their names. Fixed in a timely manner and my screen looks great plus the iPads charges great now. Highly recommend!

The quality of equipment, install personnel and customer service are all terrible. Few months in…read moreand multiple equipment replacements, all while dealing with the customer service people on the phone is like taking to someone who wants nothing to do with you. Have been outright lied to by them and when called on it the manager won't even bother to talk to call you over it. The install was terrible, just a 1' piece of flex out of the box and the line just laying across the yard, not even attempting to make it look like they care even a little. I'd go with anyone but this company for my internet

Too many customers on outdated nodes. Tremendous bufferbloat . Buy your own equipments.read more

Thanks for giving my small business a big time persona on the web…read more Now I'm dancing with the Big Boys!

From the owner: Switch Technologies provides expert onsite computer and network repair/support. We are a…read moreprofessional team of computer-certified experts with extensive technical experience and skills. All of our technicians are super-friendly, knowledgeable and very respectful. And don't worry about packing up your computer and bringing it to us - we come to you! Switch Technologies is a professional provider of computer repair, technical support, bank-regulation audit compliance, business consulting, network infrastructure, systems management, web development, and internet marketing services. All Switch Technologies consultants and technicians have backgrounds in one or more computer related specialties (i.e. engineering, web/systems development, marketing and/or graphic design), along with multiple IT degrees and certifications: Microsoft Systems Engineering Certifications (MCSE), A+ Computer Technician Certifications (Comptia), Engineering Degrees, IT Degrees, Certified Project Management Professional, Information Technology Infrastructure Library Certification, Google AdWords Professional Certification.