Everything is great in store but how does one go about talking to the store instead of a call…read morecenter in India? They could not help at all. Very frustrating trying to get a simple local person to talk to. Actually I'm a tad enraged. I honestly won't buy again from BB. Boo!

It has been an ongoing nightmare. For over a month I have had nothing but utter frustration,…read moredeception, and disappointment. Adding insult to injury, I cannot call the store and talk to anyone, but must drive to the store and, then I need an appointment, which I cannot make over the phone, but must make at the store and then return. Walk-ins, although tolerated, are not welcome.

Gene in the store is the only nice person I talked to today. I talked to 6 trying to get an answer…read moreon how to pay no one knew a thing just kept being transferred, doing your rating thing. I gave the worse one ever before I got Gene. You better keep him he is the only one that knows anything!

The store was very inviting. Sales person was friendly and knowledgeable about my purchase I love…read morethat I wasn't pressured into my purchase.

At first Dave was very nice and accommodating. He took a look at my sterio and could not find a…read moreproblem at first. We made an appointment for him to look into it more. He told me to text him to confirm the appointment, when I did I didn't get an answer. I gave him a call and told me that he was in Illinois and couldn't make it because I was just a first time customer that would not bring in a lot of money. He told me I could make another appointment but no guarantee he would actually be able to do that time. I'm sure if the job is expensive he is dependable but just go to Best Buy where you know the job will actually get done.

Dave a truly genuine owner checked out our stereo problem and diagnosed it. He was very honest…read moreabout the price and advising us on what our next step would be. I would recommend Serrano's Electric to any of my family or friends.

Totally sweet old-school awesome! Where else can you get yer VCR repaired and rent movies at the…read moresame time?!?! I used to rent all sorts of wacky-ass movies here back in the day. These guys are tried and true... I am so glad they're here... I hope they keep up the pure awesome for years to come!

Ver old school & very good service. Will definitely visit them again when needed.read more

Ordered an item online for in store pick and when arriving they did not have my item. They couldn't…read moregive a good explanation on where it would be or how they lost it.

Be careful at this Moline store. I was given a merchandise return card and when I went to go use it…read morenext time I shopped there I was shorted $25. They told me to call the 1-800 number, then when I called they referred me back to the store. The "manager" at customer service told me there was nothing he could do. I also paid with cash and the checkout system shorted me $20, I put 6 twenties in but it only registered $100. The checkout person put a twenty in and it didn't register her money either! She opened the door and her $20 was stuck. So be careful if they give you a card or if you pay cash, almost like a scam to take your money if you don't pay very close attention. If something goes wrong they don't care and will not be accountable and will treat you terribly! I usually love shopping at Target and spend LOTS of money on my Target runs but they took my $25.00 and lost all future business! I guess I will save $$ in the long run!! Terrible customer service!!