Josh at US cellular Muscatine location was awesome and really knows his stuff. I highly recommend him.

My husband and I were looking into getting new phones. His phone was 4 years old and he was wanting to upgrade. Mine was a year and a half and giving me problems with charging. As we walked in we were greeted by a sales rep from behind a desk. We explained our situation and she asked for our phone number to look up the account. She then asked from across the room with a store full of people how much our monthly bill was. Very unprofessional. I was caught off guard by this and didn't see why she needed to know this - was she planning on paying my bill? Didn't she already have access to that info through our account? - so I just responded I didn't know. The sales rep still behind her desk reacted with surprise and said " you don't know how much your bill is?! Oh well I guess I can look it up for you." A moment later still with a room full of people and still behind her desk she tells us from across the room that it's $110.xx. She then goes on to tell us about whether or not we can upgrade and that my phone is past its warranty and I still owe $300 on it. We knew all that already and now the entire us cellular store does too. My husband asked about a promo he had heard and the sales rep said it's for new customers only. I get that and it can be frustrating but there was no mention of other offers or assistance what so ever. She didn't mention any solutions for my phone's difficulty with charging (a great time to sell a wireless charger... if only I had thought of that at the time! ) By now my husband was so turned off by the sales tactics that we decided to think on it for a bit. $300 with no idea how much it might be for a new one was a lot. We were pretty sure the rep either pegged us as the kind of people who want/need the lowest monthly payment possible with no regard to final value or didn't know how to sell to any other type of consumer. We ended up going to Verizon to see what they could do. A sales rep immediately offered user of their wireless charger for us without even asking and explained several options to us. We ended up transferring two lines, buying two new Note 10 pluses (5g!... didn't know about that before! ) adding an additional two lines for our teens asking with getting the promo phones for them. All this with unlimited data for $60ish more than we were paying at us cell. After 18 years I wish we're would have switched sooner. read more