I hate having to do bad reviews, especially when it usually has to do with businesses not having…read moreenough workers (we are all suffering without sufficient employment staffing) so I want to emphatically say this is in no way any ONE persons fault. That being said....Cox has developers who make these boxes to where if the remote is lost or broken will not work. We have a son who has autism. When stemming he throws things. More than 50 times it's been a remote. We have never complained about replacing things he's broken. But when we are paying for a service monthly (not paying for a remote monthly) we should have some way of controlling it in the interim. I can fully understand that Cox uses the remotes to increase their wealth, but a simple up and down arrow remote that's not at all convenient for regular use would be a ray of sunshine for those of us who are doing our best to make sure the remotes are out of reach. I'm not saying create an app so that you, Cox, lose the monetary value (certainly you've collected a tidy sum from our replacements alone). But something to afford us the opportunity to turn off his kids programming long enough for us too to unwind and possibly enjoy a hint of normalcy after little one finally goes to bed. Please consider the a-typical family when creating your products. I promise your bank account will be fine if not GROW. Because I promise you this...if I find a company that can better accommodate my needs, there will be no stopping the switch. (But of course I'm not foolish enough to assume the rest are anymore hospitable...but you're the one I'm stuck with)

Call for Cox Business Services @225.335.8829!!! I'm a local…read morerepresentative! This location handles residential services and they're wonderful!

Every time I go in I can't seem to get what I need I'm always blocked by credit shit I did over ten…read moreyears ago

Walked in to upgrade my phone and watched the employees do nothing but play on their phone and…read morewasn't greeted once. Not one white employee so makes me think the manager is racist and doesn't hire white ppl. As a white person makes sense why I didn't get helped so I Walked out.

I went in the store a month ago to cancel a line to my cell phone I wanted to change the number…read moreinstead of them changing the number they told me about a promotion they had they were not having may I add so I have been charged an extra 68 dollars since August I just called T-Mobile corporate they reimburse me $68 for one month so was on auto pay just heads up never do auto pay with them specially if you do not check your bill because they will add a line and use it for themselves that's the only thing I can come up with not just the T-Mobile on Airline but the T-Mobile in Tuscaloosa Alabama also done this yes I should have been checking my bill once I get this works out I will be going elsewhere

I went to this store to get assistance with my cell phone. The customer service could be better. I…read morewas greeted as soon as I walked in to the store. Of course there was only one other customer present. Without checking my phone to see what the problem really was, the young lady who was not even assisting interrupted and diagnosed my problem. Now, she may or may not have known what she was talking about but her approach was wrong. I, like many people, when you come with the wrong approach and/or attitude, I shut down and I basically did not want to deal with you. I am not sure if my phone is fixed and I left the store feeling less than satisfied.

I've been coming here for more than ten years. Love coming here the people that work here are…read moreawesome they have great customer service skills love coming here. The only reason they don't get five stars is sometimes they to get a little aggravated with customers and it shows extremely but other than that great place.

The worst customer service ever. I get better service from a toilet…read more The CSR didn't introduce himself and seemed like he was in a hurry. He also got pissed and admonished me for ordering my phone online instead of through the store. I was about to tell him to just cancel my entire contract with Verizon, but thought better of it as i get great service online and through the toll free customer service line. Avoid this place if possible. Go through online or the customer service line. Definitely will not use this store.

ZERO.! NO STARS SHOULD BE GRANTED.!! Absolutely horrible.! The service is terrible as far as…read morecustomer concerns.! If you purchase a product you are stuck with it no matter what the receipt says.! Customer service and the receipt says I have 30 days to return the device.! The store manager T. Conllins doesn't tell you while she selling you a product for commission that you can't return the device even though the receipt and customer service says you can.!! As far as the area manager Andrea Herman it just didn't matter ii was out of $471.38 for a device that I didn't need and can't use because the service is terrible.! I'm definitely taking this matter farther because I definitely don't have $471.38 to give away.! BE AWARE.!! SERVICE (PHONE AND CUSTOMER SERVICE.!!) IS TERRIBLE AND YOU CAN'T RETURN ANYTHING TO THAT STORE.!!