At my last optical appointment for a contact lenses fitting on 12/13/2024, I was examined by Dr…read more Michael Bilalis. During said visit he was rude and unpleasant as he accused me of being disrespectful for responding to a text message at the very start of the examination. Post examination, he stated that the prescription changed a bit and this new prescription would reflect that. Dr. BIlalis entered the prescription to read -1.25 for the left eye on 12/13/2024 which was inaccurate. I received new eyeglasses with the current prescription in which I was unable see out of due to the error. As a customer for over 10 years, I had never had this experience. It was such terrible service from a provider with a bad disposition but moreover, leaving me with a prescription error, wasted time and money for eyeglasses that had to be returned. I would not advise any other customers that I know of to utilize this provider. They also refused service to me after initially advising if I chose to return, I could be seen by the other optometrists.

Worst ever. Bad customer service. They don't want to work and their attitude shows…read more Save yourself some time. Drive another 3 to 4 miles to another vision center that wants your business. This is what happens when you try to patronize local businesses in your area. Wanting to help stimulate the economy by bringing dollars to mom-and-pop companies in your area and this is a treatment that you get. Oh well I guess I will have to go to the big box retailer to get better customer service.

I have quite a few issues with my eyes including dry eye and it flares up with inflammation from…read moretime to time - literally when the wind blows. I walking in, it was a December day, and I found the office was pretty HOT.I didn't think it was that cold out to be that hot inside, but maybe the ac was out or something. The medical secretary or receptionist, had greeted me, but there wasn't much warmth coming from her - no pun intended. Maybe she was hot but regardless, it didn't feel like a very welcoming atmosphere as my first impression. I went to get my eye pressure tested as that is routine for my eyes. And the antiquated machine they use, blows air into your eyes to capture the pressure. At least she warned me and I hesitated but went ahead with it. It freaking really BLOWS AIR! Which I am sure included dust with that air, and with my allergic conjunctivitis condition, makes everything worse. And I already had inflammation going on as it was. That was one of the reasons for my visit, to see if there was anything new in the world of dry eye for inflammation and to get an eye exam. After that somewhat painful eye pressure test, I go to the back to see the doctor, mentioned to him I did not like that machine for the eye pressure - that really, they should be using the gun test or the light test like every other eye doctor uses. He apologized, but the damage was done. He goes ahead and does the eye exam not addressing my inflammation or that it could affect my eye exam. He was a good listener at least and offered some other dry eye relief ideas. So, a couple of days later, my eyes were so much more inflamed from that eye pressure blower, I had to go to another eye dr for steroids and after a week of that, got another eye exam when the inflammation was finally down and it was completely different than the one, I got here. This trip was a total waste of time and only caused more discomfort. I really hope they no longer use that eye pressure blower machine and I am just glad it was not worse.

Here with the kiddo and was met with very prompt and friendly service upon entering this…read moreestablishment. Thankfully, I do not need glasses at my tender age of 46 lol but who knows the future except God. So, while the wait was a bit longer than usual (per the assistant), she was able to get her glasses today, YAY!! That was a definite plus for us! According to the other reviews and his assistant, Dr. Tran is pretty good at what he does and his compassion appears to extend to every patient. From what I'm told, he also knows how to identify issues of the eye, just like any ophthalmologist. Seems like I'll be making an appointment for a wellness exam here soon and I feel comfortable recommending this optometrist for your eye care needs.

Way Expensive, slow getting the glasses, so far it's been 15 days and still no glasses they said a…read moreweek to 10 days. Did not have the frames they listed on their website. Said l didn't have vision insurance. I did, it turned out they just didn't want to accept the version of Humana I had. They could have just said that. They are even in the Humana network. Took me several days to figure that out and numerous calls. Obviously I would stay away. I had to get new glasses and was over a barrel couldn't get Appointment at Oschner for 3 months.

Very professional and fun for an eye doctor appointment. Let me try any glasses and any color…read morecontacts I wanted. Also great at accurate prescriptions... that's probably what I should have led with but I was excited about the color contacts. Lol

Raise your hand if you love costco! Great, i see those hands! Joel J and Associates eye care is…read morelocated inside so while you're 1 stop shopping you can also get those eyes checked out. The service is always great, the staff are always helpful , ive been getting my eyes checked here for about 3 years and I wouldn't change it. Friendly , fast , reliable, and the Doctor is cool!

Dr. Nguyen is the only optometrist that nailed my strange astigmatism angles on the first try. I…read moreoften have anxiety about going to the optometrist because I know it'll have to be a back-and-forth with the lenses to make sure the angle correction was correct, but Dr. Nguyen nailed it so quickly and with such accuracy that I will always be going to her from now on.

Robert is the owner/optometrist. I have been a customer here since they first opened in the early…read more90's. The prices are very affordable. My contacts cost me $36 for 3 pairs of contacts. Bought my glasses here recently and for frame and lenses it cost me around $180.

been purchasing vision products there for years. low prices. friendly service. highly recommended…read more super thanks!

A very good experience. Professional and and helpful. Yhis is the only place I go for glassesread more

Love their service! The girls are super nice and I'm always seen promptly. They also have the best…read moreoptions in frames on the Westbank ! Not only do they have designer, but there's many many affordable styles too. So then you can have the best of both worlds ... the fancy pair and and the pair to throw in your purse on the go! Some brands they have in store include: *Tom Ford *Tiffany's *Coach *Prada *Ray Ban *Oakley Many more!

Have bought several pairs of glasses here. Wide variety of frame selection, and I always get help…read morefinding something I like. Personal service and easy to schedule. Wouldn't go anywhere else.

Save your money and go somewhere else. Confirm when you check in that they take your insurance. I…read morewas lied to. Terrible business practice.

Everything went well and Dr Dimitri is a wonderful doctor. He diagnosed the cause of my poor vision…read moreand with a lazer procedure, eliminated my need for glasses. He is thorough and caring. He also has a great sense of humor!

First of all, when you hire support staff, they are supposed to understand the basic workings of…read moreinsurance claims. If they don't, then they shouldn't be handling anybody's insurance claims. Second, if you don't want to have people use certain insurance or parts of certain insurance, then post it on your website and take yourself off of the insurance company's website. I spoke with my excellent insurance I have since I retired as a federal agent. This insurance company (Aetna Preferred) informed me that you choose to stay on their website. My wife also has what they call an EYEMED Identifier number which specifically covers her for great eye care. My wife has been going to you for a while. Insurance seems to be an issue with your Business. I never have issues with other places.. If you choose just to take primary medical insurance, then let the customers know. Don't treat the insurance companies like a buffet And pick and choose what parts of what insurance are you going to take. Incidentally, The reason "I"only went there once was because of a similar insurance snafu with MetLife under my fed coverage. It took 20 minutes for the lady at the desk to figure out that I was covered. My wife continued to go there because she liked the convenience and the service. The people who handle insurance need to be schooled and how to handle claims and how to look up who's covered and who's not. Bottom Line. It shouldn't be a task just for a simple eye exam or any eye care. Feel free to call me anytime about this.