I have been a customer of Payson Electronics (formerly Radio Shack) for over 20 years. Even though…read morethey no longer carry as much electronics parts stock as before, the owner (who has another store in the Show Low area) is doing his best to find reliable and comprehensive parts distributors. I have done electronics parts purchasing for a few companies back in the 60's - 70's and know how difficult it can be, so kudos to these folks. The managers, who are both Ham radio licensees, are very knowledgeable about their stock and applications, and one worked many years in the electronics industry, as an engineering technician (as I did). I am thankful that someone decided to keep this store open, otherwise I'd have to be ordering online (and waiting for days if not weeks) to finish projects. P.S. I have never known either the owner or the managers to be anything other than polite, courteous and helpful, spending much of their time and sharing knowledge with customers. Perhaps the incident related above had to do with someone who was angry about Radio Shack closing almost all of their stores, back in 2017. This store has been independent of Radio Shack for a few years, although the sign remains on the building.

Great service, knowledgeable techs and timely installation. They helped me analyze my space and…read morerecommended products that filled my home with music.

Most polite and knowledgeable staff any where. So grateful for their services Scott and his crew…read moreare excellent

Ron in Payson store, was fabulous; he helped me so much with my new iPhone 14promax!…read moreI had my 6x plus, that was "locked ", from Verizon! I now have a great technical guy in town to help me if necessary, with my new phone and T-Mobile account! Wonderful to have a person, with technical skill support! Thank You Ron! Gayle H Chaparral Pines Payson

Zero rating....went to the store 2 times for help today because the phone was locked up by accident…read moreby an associate over the phone. The Mgr Ray, not knowing what the issue was, yelled across the store in front of customers 'pay your bill'. It had nothing to do with the bill it was about the phone being locked out by Tmoble by mistake. I do all my work by phone and the phone had been locked out since 8:00 am. It was finally unlocked around 4 pm by a helpful store associate after the Mgr Ray failed to understand what the issue was. I even went to Verizon to see if they could help me and they were the ones that figured out what the initial issue was. This 'Mgr' was absolutely unprofessional and ignorant to me and in front of other customers. The associate helping me was seemingly embarrassed and apologized for the poor customer service. I know this company can do better than this. I will be leaving Tmoble because of this poor service from one of your 'professionals'. Being this is in Payson AZ, I can assure you all my friends and family will know about this incident. Ironically Ray may benefit from some diversity enlightenment and training. Such a sad way to loose a long term customer.

Morgan made my day. He was kind, patient, and helpful over the phone with a pretty dense, slow…read moresenior. Even I wouldn't want to talk to me about computer stuff. lol It's great to find someone so good at what they do! That is what I call a Professional.

They were friendly and very efficient and sorted my laptop quickly. I would definitely recommend…read morethem. Morgan followed up a couple of times afterwards as well.

I've never personally been here because of all the horrible things I've heard about them…read more My one friend bought a laptop from them. Turns out it was refurbished computer that should never have been sold. Nothing is wrong with refurbished computers, mind you, just this one was a piece of crap that should have been sent to the junk heap. Not to mention all the illegal software they used to find viruses. Just saying, find another place.

If you want them to keep your computer for days on end and keep giving you excuses as to why it's…read moretaking so long or that they can't deliver it because there are only 2 people in the store on a certain day OR if you hang around waiting for them to deliver your computer and they don't show up and don't call, then these are the guys for you. A friend of mine finally had to go get her computer and take it to another computer store in Payson because they kept putting her off. She took it to another store and they had it fixed in about an hour. I will NEVER use these guys again. They made my life hell!