NO stars. I don't recommend them. Long story short: Their tech Kent Bailey didn't fix what he was supposed to fix, SEXUALLY HARASSED me when his stepson/assistant wasn't around, and then denies it to his boss, the owner Chris, who tells me that 1) it's "he said she said" and 2) since I didn't call it sexual harassment when I first called and complained, that I can't later call it sexual harassment. This is called victim blaming. I was upset while trying to process what just happened as I was reporting it AND trying to get the company to send out a new tech because the creepy tech didn't fix the issue.
LONG STORY: Their tech Kent Bailey didn't fix something properly in July 2025, which was made evident after the issue came back in May 2026 after the spring maintenance in March. Wednesday June 3, 2026 he came and blew in a hose on the mini split which of course didn't fix it. He also said "I'd never want to do anything to make you mad." red flag.
I texted him Saturday because the issue got worse - ice and condensation. He said he'd come back Tuesday. I asked if I needed to alert the office. He said no.
He came back Tuesday June 9th and made sure to wait til his stepson was not around to sexually harass me at both the start and end of the service call.
Coming into my house: "I wanted to say 'hi, sweetheart' but I know you wouldn't like it" to which I said, "No, I wouldn't." And when leaving, (after still not fixing the issue) he said "I've been thinking about you since I was here last week and you're just so attractive. There's something about you. I know you don't want to hear me say this, but you just have to deal with it." I told him no I didn't want to hear that as I'm not interested (I'm a widow and he knew it and had to be gross about it) and told him I don't have to live with it.
I called into the office and said it was inappropriate and I never wanted him in my house again. And asked if they had other techs, since I was still supposed to be under contract til August. I was told they had 3. And then I emailed later that day as I remembered something else he had said. AND to say the unit was still leaking.
And I called the next day Wednesday June 10th and was told that the owner Chris would call me (which he later said wasn't true). And I asked for a different tech because despite Kent Bailey's two visits, (and harassment) the issue wasn't fixed. They sent Tim and he quickly assessed the units needed insulation on the metal hoses. WHY DID KENT NOT REALIZE THIS IN HIS FIVE PREVIOUS VISITS? (Creepy in all visits, btw). And this was 3 service visits from 3rd to 11th. Not helpful if you work outside the home.
The owner didn't call to, perhaps, apologize for his employee, and I got an invoice for $350. I wrote an email on Sunday June 21st detailing the entire situation and what I expected (voiding the invoice and returning my money from the year service b/c they claim it's 100% Customer Satisfaction Moneyback Guarantee, but clearly it's not). I said I'd like that addressed that week. Monday, Tuesday, Wednesday go by. I call Thursday morning 6/25 and was told the owner Chris will call me. Friday morning 6/26, gal from the office called to say that Chris will research and call me Monday. I call in Tuesday 6/30 and ask for resolution by Wednesday morning.
Tuesday afternoon 6/30 owner Chris calls me and says what I wrote above: it's "he said she said", he doesn't care if I sue him and I'm not getting my money back, but he won't charge me for the last invoice. And they met my expectation of not sending Kent to my house again, but me calling it sexual harassment later is too much.
So, no, I don't recommend them because they will not fix your machines properly, let someone sexually harass you, making you unsafe in your own home, not check in on you after you report the harassment, and then victim blame you for not calling it harassment earlier. You wonder why more women don't report? This kind of bull. read more
