Dawn is the BEST! I've worked with her for several years for renters insurance, car insurance, and…read morehomeowners insurance. She is the most responsive, helpful insurance agent I've encountered. She goes above and beyond to explain coverage, and she provided valuable tips for my house-hunting journey. Whenever I have a question, she's quick to answer and make sure I understand. I'm very grateful to have her on my side.

Dawn has been our home and auto insurance agent since the summer of 2002--almost 16 years now--and…read morehas seen us through many life changes. One example of MANY: As each of our boys came onto my car policy, Dawn met them in person and had a conversation about safe driving, how points work for traffic violations, and most helpful of all, the importance of listening to mom and dad. In addition, Dawn's professionalism and work ethic are outstanding--she knows her business, her industry, and replies to questions immediately. If you have the chance, choose Dawn Bartell and her agency. You'll be glad you did!

Reason for review: Lack of Communication on Allianz's part…read more We own several Allianz annuities and decided to annuitize (receive payments from) three of them. I completed the paperwork with my financial adviser to have 15% withheld for income tax purposed. Apparently, there was something on the form that was not completed (not the % to withhold) correctly or omitted. Rather than contact me or my financial advisor to verify, they went ahead and issued all three checks without withholding the any taxes. Now I'm stuck straightening this out when I do my taxes. For the amount of money we have with Allianz, I would have hoped for a little better service. We thought we were a valued customers, but apparently not.

This is the absolute worst experience I have ever had, I have been trying to do an ownership change…read moresince May 19th. And it seems no one knows anything about what they are doing. I never get the same answer from anyone and then all of a sudden every time I call back I get new information that should have been shared initially. And not to mention they do not call you back.

I am writing this review due to the large number of very low review that I have seen about…read moreRiverSource. In August 2023 my step-father went into a memory care facility and the price was unbelievably high. He had a RiverSource long-term care policy...so we immediately started reading online reviews. It wasn't pretty. We were expecting the absolute worst from them based on what people had written. It is now over nine months later and RiverSource has been the exact opposite of what I had read in so many reviews. They answer their phone when I call. They help with anything I don't understand. They give clear explanations of their claim processes. They have paid every single dollar we have expected...never paying late. They didn't try to delay or or deny. Quite the opposite in fact. I couldn't be more glad to give them a great rating. RiverSource has been absolutely awesome. I say this having spoken with their customer service many times...and mailing/faxing forms. RiverSource has processes that must be followed...and the processes are very reasonable. Not once have I had the slightest problem...and they have consistently paid every monthly invoice for the memory care facility. I'm sure there are reasons for all these poor reviews, but my experience with them has been great each time. -Tom J 5/28/2024

I have been managing my 93-year-old father's long-term care policy with RiverSource for over five…read moreyears, and the experience has been nothing short of frustrating and exhausting. My father has faithfully paid into this policy for over 30 years, and yet every single month I am forced to battle an inefficient and seemingly purposeful reimbursement process just to receive the money he is rightfully owed. Despite numerous documented complaints and specific recommendations for process improvement over the years, absolutely nothing has changed. RiverSource continues to rely on phone calls, voicemails, and physical mail to communicate, which creates unnecessary delays at every turn. It feels less like a customer service process and more like a deliberate strategy to hold onto money as long as possible before paying out legitimate claims. What is most disheartening is that the people navigating this process on behalf of elderly policyholders are family members and caregivers who are already managing enormous responsibilities. The last thing we need is an insurance company that prioritizes checking administrative boxes over actually resolving issues in a timely and compassionate manner. My father is 93 years old. He has paid into this policy faithfully for decades. He and his family deserve better than this. If I could switch providers, I would do so without hesitation. Unfortunately, given his age and the policy he has held for so long, that is simply not a realistic option. RiverSource should be ashamed of the way they treat elderly policyholders and their families. No one who has paid faithfully into a long-term care policy for thirty-plus years should have to fight this hard every single month just to be reimbursed what they are owed. Do better.

Great office with a friendly, knowledgeable team that's always willing to help. They take the time…read moreto explain your coverage and make sure you have the protection that's right for you. Excellent customer service and a great experience every time. Highly recommend!

Teran and her team are very responsive when I contact them for insurance needs. Currently they…read morehave my business with home insurance, camper, and two vehicles. When they first became my agent because my current one retired they reviewed all my policies. They were very helpful and recommended we change some things. I would highly recommend contacting this team for your insurance needs!

My family and I have been working with Joe S. at FCI for years now, and he has never failed to…read moredeliver the absolute best service and options to all of us. He's helped me navigate new insurance options for 3 vehicles now, and each and every time he's been there with an amazing deal and the service to match. They keep their eyes on the real prize - what's best for their clients. I cannot recommend it enough, do yourself a favor and give them the opportunity to give you the same gift that they have given us!

Early 2019 My wife and I were preparing to move out of state. I went to my Insurance agent to ask…read morea question and after 3 weeks without any clarification I started to look for a broker that could help us during our transition. I contacted First Class Insurance Brokers and spoke to Marc Sidaros. Marc was able to answer my questions that day. I got rid of my agent and transferred my business to him immediately. What I anticipated as being a short term relationship has continued to this day. Even now living more than 300 miles away the distance has not been a hindrance and I wouldn't considered finding another agent.

My wife and I moved to the Twin Cities two years ago from the San Francisco Bay Area and sought…read morehelp understanding the insurance landscape in MN, and specifically to find the best value in home, auto, and umbrella coverage. While it didn't have the absolute most reviews of any insurance broker, the reviews Options Insurance does have--across Yelp, Google, and Reddit--indicate a strong reputation for customer satisfaction. And that's been our experience since working with our agent, Tippy Sourignavong. From the jump, Tippy demonstrated deep knowledge of insurance products (including terms and conditions that I found confusing), patience (in explaining the differences between policies), and responsiveness (often getting back to me within minutes for any question I had). She found us the best deal among insurers to cover our home, car (and later an additional car), and umbrella insurance from AAA; better than I could have found on my own. Before renewing this year, Tippy reached out, letting me know that she cross shopped my existing coverage across all the insurers and found us a better deal, saving us hundreds this year. She also flagged that insurers by and large were moving away from replacement cost value (RCV) to actual cost value (ACV) for roof replacements, which isn't as good, but out of her hands. I still appreciated the call out and it's exactly the type of proactive streamlined information I need to understand my choices and make a decision. I highly recommend Options Insurance and Tippy in particular as a starting (and ending point) for all your personal insurance needs.

Terrible experience with Keri Dobosenki. Had been working with her for 5 years until she discarded…read moreme. Keri handed me over to a more inexperienced colleague because her "role changed." Of course she only said this once I reached out and said I was unhappy working with the new agent. However before this, I was never notified about this nor was this updated on my insurance policies because they all stated that Keri was still my agent. Anyway the inexperienced colleague tried to convince me to stay with my current insurance company even though the roof deductible was more than doubled than the previous year and didn't even cover roof replacement. DON'T RECOMMEND Options Insurance, poor customer service and they don't have the best interest for you, the customer.

Not good on the phone.. he didnt even let me speak. wont recommend. I am a potential customer but…read morehe hang up on me.

Jay and his team are doing a great job handling my home, cabin, autos, business and health…read moreinsurance needs. Nice job!

I've dealt with Reliable Insurance Network since 2000, when I first moved to Minnesota. I've…read morecontinued to do business with Reliable since I moved back to Miami, FL, but kept my home in St. Paul. Your agents are always available via phone and quickly provide requested information. I plan on staying with Reliable Insurance Network as long as I own the home, which I rent out to tenants in St. Paul. Thank you, Cynthia A. Roesel

From the owner: Helping you protect the things that matter most to you, is our goal at Reliable Insurance Network…read more We work hard through our many carriers to find you what you need at the best price

They got me a great rate and coverage on my insurance! I recommend Brandon and his team, their…read morecustomer service and responsiveness have been outstanding.

From the owner: Our clients face massive challenges across a wide variety of financial and HR related issues. More…read morespecifically, we help solve employee benefits and insurance related issues for our clients.

My experience with Novallus has been awesome! I worked with Nick Homuth after working directly with…read moreinsurance companies myself, and it was seriously a breath of fresh air. Nick was very patient and spent a lot of time with me on the phone to make sure I understood everything I had questions about. His communication was on point and was extremely easy to work with. In the end I am confident I got the right home and auto insurance for me and my family at a really good price. I would not have gotten this good a policy working with agents directly myself.

I couldn't be happier with my experience working with Novallus Insurance Brokers...specifically…read moreNick Homuth. Best in class communication, service and education. I really liked that he took the time to get to know us personally and what we were wanting with our home, auto and umbrella policies. He's independent so found the best policies for the best price. Highly recommend