I absolutely love this gym. My husband and I had a routine at EP Fitness and I was getting so bored…read morewith it. We decided to try out this gym and use the free 3 day trial. I really didn't want to go. Crossfit? Are you kidding me?? I can't do that stuff! When we got there, everyone introduced themselves to us and they were so friendly. It felt weird but nice at the same time. We signed up after that first night. The classes are only an hour long and yes, they're tough. But I love the challenge. Even if you can't do a pull-up, push up or can't even lift the barbell, the coaches help modify the work outs for you until you get to that level. This gym is a crossfit protocol gym. They focus a lot on the weights. They go through different cycles, which always keeps your body guessing. If we do end up doing a workout more than once, it's because they want to challenge us and see if we can beat our last time or reps. You check into the classes through their own app or online. There's different levels of memberships, depending how long you want to sign up for. And they even have specials every now and then. Any crossfit gym is pricy, but it's worth it. The owner designs all of the classes for us and puts in a lot of time and effort to make his gym what it is. All the coaches do. This gym is like a family now. Everyone is so nice, we have get togethers and gym shirt and hoodies for sale. Definitely give RKU a try.

I joined this "Box" after Crossfitting at another gym for nearly 6 months. I LOVED Crossfit! It…read morecompletely changed my body and my life! I relocated to El Paso so the hunt for Crossfit gyms began. Crossfit RKU has 2 locations. A North and East Location. I started out with the North location before I knew about the one in the East. The programming is solid. This is not a Crossfit gym that follows fads as far as training. I have no complaints about the training program at all! The main complaint, (which is a pretty big one if You know anything about Crossfit) is the community itself. Crossfit is unlike a regular global gym where You put Your headphones on and block out the outside world and workout. Here, community is everything. There is much encouragement and even the last person is cheered on as they are finishing their WOD or Workout of the Day. Here, not so much. This Crossfit gym is VERY clicky. Upon joining, all of the guys were friendly, but the women scowled as if You showed up to steal their boyfriend. (There are many couples here) and that really did not change. The only friendly females is the owners wife and the lady that collects the money. Other than that, they just stare. Especially during "partner wods" they pair up with each other and treat new people as if they have rabies or something. I actually decided to get over it because I was there to work out, but I did not look forward to going there. One day I overheard someone talking about the North location, which happened to be closer to my job, so I decided to try there. This location was MUCH better in terms of people being friendly. THe programming is good and the people were much nicer. Even after meeting a few of the girls there, they all talked about how people are at the East location which is why some of them drive further just to go here. I eventually decided that I no longer wanted to be a part of Crossfit RKU. At most Crossfit locations, what makes it different is that they don't bind You to a contract because it's about "community" more than the contract. You normally have to give 2-3 months notice and that's it. Not here. You have to either move or have a Doctors note. So I pay $130 per month and I don't go to the place. Because there are so many other Crossfit locations that get the"community" aspect and would not lock You into a contract if You don't want to be there, I would NOT recommend this box. There are too many other locations to experience the community of Crossfit. Crossfit RKU is not it. The only reason the place gets 2 stars is because their Programming is solid.

My 2 daughters and friend all joined in 2023, but then moved away from Horizon City/El Paso. They…read moreall called on June 5, 2024 to ask for cancellation and were told they needed to email "COLORED PHOTO ID" and a request to cancel. They emailed on June 6 and 7th of 2024. Their access to Hotworx was shut off. They continued to pay for the 60 days, and kept getting charged beyond the 60 days as required per the contract. We reached out to the manager and owner and they can't find the email. We sent them the proof of the emails and they said "Too bad, we didn't get it so you have to keep paying through November 2024". So now its the clients problem that their email systems don't work. Not only are they asking for discriminatory items by wanting COLORED PHOTO ID, but they cut off service and still collect payments and disregard emails...even when you show them proof. There is NO CUSTOMER SERVICE and I'd never ever recommend them. Sending this information to an attorney.

Hello, I joined Hotworx and I thought I was going to go more , but I've only gone twice. I…read moreunderstand what I signed, which is having to be there for 3 months, but if I'm not going why do I have to continue to pay. I've tried to call the headquarters nobody answers!!! I need help to cancel this membership I don't use!! Please someone help me to cancel this membership.