Originally had issues with gaining access to the facility, but all was resolved to satisfaction.read more

Was a member for 15 years straight. Slowly but surely members are paying more and getting less…read more - Staff is rarely present. - Cleanliness & upkeep is subpar. It's not uncommon at all for the paper towels to be empty in the bathrooms, trash cans overflowing, etc. - Machines are outdated. Worst machine selection in town. There have hardly been any improvements or changes in 15 years aside from one new seal row machine, which I like. Many people have left because the rates have stayed the same (if not increased) and machines are deteriorating. - At any given time, multiple treadmills may not have functioning incline settings, TV settings, etc. - Music is horrible and not family friendly. The playlist at this gym should be outlawed in the Geneva Convention. Several songs with sexually explicit lyrics, a couple about prostitution. Bringing my 3 year old daughter into the gym while I workout is out of the question due to the lyrics in the music. - They took out one tanning bed to expand their daughter's nail salon that is inside the gym. I don't tan, but it's just another example of them taking things away without reducing rates or offering members something in exchange, like improved equipment. Finally the topper: don't believe them when they say "no gimmicks." - They allowed and accepted a cancellation form from my wife well in advance, then lectured me about the policy their own employee didn't follow when I inquired about why I was still being charged. - I was then charged an extra month after my contract ended for not turning in our half of the form my wife filled out. Apparently they require you, the member, to remind them how to run their business and cancel your membership, even though they have the other half of the form that could be put in a file labelled "Cancellations" and organized by month. Instead, they hope you forget so they can take more money from you without doing anything to earn it. (Well, other than contriving an unnecessarily complicated and poorly communicated cancellation process -- one that they're not accountable to following themselves -- only you, the member, are. I guess that could be considered "work" by some.) - Then I was charged YET AGAIN the following month, this time for no reason. When I called and explained, the owner asked me to leave a post-it on his computer to remind him that I've cancelled. Are you kidding? Then he charged me anyways. - My calls and texts requesting a refund have been ignored. - It's just seriously disappointing to have been a member since I was 15 years old, grown up in this gym and been around the Fleaks a lot, looking up to them, even training at Xtreme for a couple years, and this is the treatment I get over a mere $65. I can't believe that sum of money is worth it to them. Don't expect to get your money's worth at this gym!

Watch Out! The will lie to keep you from leaving! Customer…read moreService 539-202-1361 is not interested in helping you exit your membership. I was lied to, only to keep my monthly fee coming out of... My Crimson Account from DoorDash that I have stopped funding and have asked to be closed because PLANET FITNESS will not take their damn hands out of my account! These people are thieves! I'm filing in Washington County, Oklahoma by the end of the month. When I get my social security check, you bastards.

I was lied to when calling customer service. I was told the only way to cancel was to come in to my…read morehome gym. Since I was in the hospital that has to wait! But apparently there are other ways to cancel. But she was certainly adamant that in person was the road to freedom. After surgery, some recovery I got myself together and schlepted down to planet fitness to find i was not permitted to cancel until I paid yet another month on top of the two I didn't use. I refused, posted a complaint. Was invited to send a note email to a corporate person i imagine. No response after I sent additional information including my phone number. Planet Fitness must be in trouble if they must lie to keep people from leaving. I went because my plumbing wasn't working and it kept raining, no shower. So I found this spider hiding in there hole. Pretty sad group.

The staff is very friendly and always greet you with a smile and they have plenty of equipment for…read morea large variety of workouts. Unfortunately, lots of the equipment looks and feels worn out. You can tell they don't regularly change the bulbs in the tanning beds, and the floor in the tanning rooms is quite dirty. The photos from their Joplin and Topeka locations look so great! I don't know where the disconnect is.

Several of your machines have been misaligned since before I started coming there 4 years ago. And…read moreit doesn't matter how many times I report the issue you never realign your machines. I guess you're all okay with people's spines and wrists being injured or deformed when they work out. Also I've been trying to contact your bartlesville location or some part of your corporate office so I can have my gym membership canceled for more than a month now! While I was still in bartlesville, calling and attending the gym to look for a person behind the counter, while I was moving to the new state which has no colaw anywhere near it, and while I've been in the new state. I keep calling at the appropriate time your website says is your business hours, but there's never anyone there to pick up the phone and no one calls me back. Now I have to cancel the pay card I was using from my bank and order a new card with a new number just to keep cola from stealing my money. Don't go here. If Planet fitness isn't extreme enough for you just look for local gyms that are not colaw. I hope your entire business plummets and you all end up homeless. A whole franchise of people this selfish and careless could never actually believe in one true God who created the entire universe and communicates with them every single day.

Great family fun for a great price. They take really good care of the facility, equipment is new,…read morethe basketball court is really nice.

It's fun but after about 3 hours it just gets boring and the pool is never open for open swimread more