Leasing agents were attentive only until I signed my lease and received my keys. After that,…read morecommunication completely stopped, and every concern I raised was ignored.
Shortly after moving in, I temporarily parked in front of the garages to unload my car because I have a significant injury -- 11 screws, 2 plates, and a rod in my leg -- which makes walking long distances extremely difficult. While doing this, I realized the car I was blocking from entering its garage was the same car I had previously reported being illegally washed in a handicap spot. I had sent photos of it to BRIANNA earlier in the month, but nothing was done. I didn't even realize I was blocking the car until staff called to tell me, and at that moment I saw the car pulling out as I was heading to my own car.
When I asked about this -- saying, "Oh, the same one that was illegally parked in the only handicap spot without a tag getting washed -- what happened with them?" -- the phone call immediately went to shit. Additional staff suddenly joined the conversation, spoke over me aggressively, and became hostile, clearly attempting to intimidate me. DANIEL J HALL staff member lied, claiming they had to speak to me multiple times, when in reality this was only the second time this issue had ever been addressed with me. Their behavior was clearly intended to embarrass and humiliate me. Staff clearly need professional training on conflict resolution and de-escalation, and the office should address all tenants' concerns fairly instead of becoming hostile when a new tenant raises legitimate issues. Old tenants clearly get preferential treatment, and residents swap handicap stickers with visitors, leaving legitimate handicap parking unavailable to me because they want to "reserve" the handicap spot for when they come back. (: Additionally, I was issued a lease violation, while other residents who violated different rules and laws -- all reported to the leasing agent and courtesy officer -- faced no consequences.
I specifically chose a third-floor unit because I was promised it would be quiet and peaceful, but that promise has not been kept -- constant noise from the interstate behind the building makes the unit far from the quiet environment I was told I would have. There are no assigned spots for tenants, so the only guaranteed accessible parking is the garage, which costs an extra $100/month.
Parking is a disaster unless you pay for the garage. The unit and property are poorly maintained: moldy exterior doors, traffic noise, stained bathroom cabinets, foul water and bathroom odors, hair in drains, debris between appliances, old flickering light bulbs, dusty baseboards, dirty cabinets, rusty mirrors, broken light switches, and a bathroom door that won't close.
The only positive experience has been with Jennifer, the property manager. Otherwise, once you sign, you are completely on your own -- ignored, disrespected, and treated unfairly. This property demonstrates negligence, biased enforcement, hostile treatment of new tenants, lies to intimidate tenants, blatant disregard for accessibility needs, and a lack of professionalism, and staff clearly need training in professional conflict resolution and de-escalation.
