If I could give this company a no star I would. I have tried to call two times to this business and no one answers the phone. Both times, the phone call cut off and sent me to voicemail. For a company that prides themself on being local to the community, the company has no local home town feel. Don't waste your time. Call Travelers Insurance or Safeco. These are the better insurance agents you can call and actually talk to a real person about your homeowners insurance. Horrible service and beyond ridiculous. read more

Purchasing property in Bailey, Gail from Crow Hill Insurance fixed us up with A+ rated property insurance. Gail answered all of my questions and was especially helpful when our mortgage company had some last minute hoops to jump through. I especially enjoy doing business with neighbors, and recommend Crow Hill Insurance wholeheartedly. read more

I hate giving 5's! 5 means you're perfect, no room for better. Crow Hill Ins. is way better than 4. I was referred by my son who lives in the Bailey area and he is impressed with this outfit. I have only talked with them on the phone. The first person I talked to was Maggie, small town shoot from the hip friendly. She will have you signing up before you talk to an agent. Kathy called a day or two later, days off, got my information and went to work. All totalled, companies I contacted plus 3 agencies like Crow Hill, 27 insurance companies were asked for a quote, 20 flat refused to insure the property due to fire danger, 4 were so high Don Trump and Robert Smith would have trouble making the payments and the 2 agencies threw in the towel. Kathy stayed with it and found a good company with a reasonable quote. I found CHI to be a personable and hard working group and I'm glad I called. I think 4.9 would be fair. Tim M. read more

We had an insurance issue and asked Crow Hill to make us a proposal. They did so in record time and their premiums gave us the best value for the dollars spent. Closing and paperwork were minimal and we wrapped up the process in short order. Their shop is as professional as any I have worked with, so I recommend them to everyone. read more

We have our homeowners insurance with Crow Hill insurance and we couldn't be happier. I feel better knowing that I am dealing with an agent that works and lives in the same area and knows the nuances of mountain living. read more

I have never felt more taken advantage of in my adult life. I've been a loyal customer for the last 17 years. My parents for even longer and loyalty means nothing to this company. I call to pay my auto Insurence like I've done many times in the past with never any problems. Except this time someone did not feel the need to double check the policy number & paid a large amount to my renters policy instead of my requested payment to my auto policy. Instead of calling me and giving me the option of submitting a different form of payment or even informing me of the mistake, they decided to charge my debit card a second time to the correct policy. When they did call to tell me about the situation they acted like it was no big deal. The woman even had the audacity to laugh about the situation. They decided to blame my Insurance company instead of accepting blame themselves. I called my insurance company to see if they could reverse the payment & to express my anger with them regarding the situation and they inform me that this mistake was caused by my agent. The agent lied to me from the beginning! She said my insurance company applied the funds to the wrong policy when in fact it was her. All they can say is sorry. They won't cover my loss, refund my money nor do they care that I'm taking my business elsewhere after 17 years of loyalty on my part. I have to wait at least 5 business days to get my money back. Because of this negligence I now have to pay another utility late, which will cause a late fee, borrow money from my mother to buy groceries, and all this because someone else made a mistake. Not me! Crow Hill's mistake is costing me & my family hardship. And all they can say is sorry, laugh & tell me to have a nice day. I shouldn't have to pay the consequences for someone else's mistake. Whatever happened to making your customer happy? Whatever happened to quality and kindness? This never should've happened. However, I'm not without reason. I understand humans make mistakes. But a decent human being would fix it the best they could. Show compassion when your customer is crying over the phone because your mistake may have cost her family their meals for the week. I'll be honest, I feel they should've told my Insurence company to keep the payment and offered to cut me a check. That would've paid me back, covered my renters Insurence for the year & would've kept me as a customer. This review would've been a lot different had they handled their mistake with more kindness then with lies and a piss poor, heartless apology. read more