No network TV available, 3rd day here. No one has picked up our trash or refreshed our towels yet. Front desk is not helpful. Breakfast buffet was good. Our room has a cabinet door that we had to wedge closed. Not impressed. We are here for a convention and management is not honoring all their promises. read more

Again, stopped here for a work related event. Convention center type stuff. Employees were helpful and friendly Inside was clean and inviting Parking was easy. Another great venue located on the east end of Springfield read more

Been here before and always had a good experience. It's a very clean and very well done. I am here for a convention and do like the fact that as soon as you come in, the front desk gives professionalism and kindess. I think that starts the experience on a good foot so it is always a pleasure staying here. It's also nice when you come I. That they offer lemon and water, especially when you had a long drive. The parking lot is really a big lot so you will always have parking. If you feel like getting dinner, there are a few restaruants within walking distance, and Hooters down the block? Come on you can't go wrong! Always a pleasure and never a complaint. read more

Crowne Plaza Springfield - Convention Center - The beautiful and very clean bathroom - Hotels Near Me - Springfield, Illinois

I was welcomed by a friendly and professional staff member and was immediately recognized as a rewards member. I was there for two nights. Check in was fast and easy and was given a cute little gift bag with a water bottle and some snacks. Arrived in my room, it was very clean, comfortable and all amenities functioned (tv, outlets, lights, charging stations..). Bed was comfortable, bathroom spotless and mini coffee bar well stocked as well as an additional 2 bottles of water (complimentary). Was there for a 3 day conference so I didn't leave the hotel much, didn't need to thankfully. Food and coffee shop providing Starbucks products was a nice place to just sit and have some coffee away from the busy conference area. Pleasantly surprised to have my room cleaned after my first night - haven't had that happen at other hotels in a very long time. My room's coffee bar and water bottles completely restocked and room left spotless again. At check out, I requested they consider accepting a direct bill letter to my employer after staying the 2 nights. Gentleman handled that without any resistance, actually very friendly and seemed genuinely happy to assist. Direct Billing accepted without a problem. I highly recommend this hotel if you're visiting Springfield, IL - whether for business or to visit the Land of Lincoln. read more

Book our room with the front desk week before our stay. I received a phone call 1 hour before my check-in time to say they have no air conditioning. (Last time I stayed there, there was no elevator) they moved us to the holiday inn express and said we can cancel but good luck finding a hotel for today without pay more! I'm coming from Tennessee! NEVER AGAIN very cocky male on the phone. read more

Great little bar upstairs. The flatbread was delicious and their menu reasonably priced!

The Crowne Plaza in Springfield is a nice hotel. We stay there often. They do allow dogs, have a cool swimming pool at the top of the building and the rooms are spacious and comfortable. The staff at this hotel are friendly and it's low keyed. We do frequent this hotel because of its location and its comfortable. The restaurant inside the hotel has a nice breakfast spread. Depending on your status, aka as a Diamond member, quite often they will comp your breakfast. It's got a touch of everything you would want for breakfast. Overall, this is one our favorite's and we go to this hotel because of our kids attending college in downstate Illinois. This is a nice location. No complaints!! Check it out if you are heading towards Springfield. It's a nice stay over place. read more

Older building with unique character and charm. Very well kept up with maintenance and amenities. They have a swimming pool, fitness center and a snacks. I really enjoyed the hydro massage chair for $10.00. Simple to operate and relaxing. Quiet and safe right near the highway. This is a pet friendly establishment so you do see pets about the facility but it doesn't smell like animals. Good price for a clean, comfortable room. read more

See all

The positive first - architecture is impressive, and leans toward opulent. Lobby bar was very nice, and the bartenders friendly and attentive in spite of the huge convention banquet crowd that had adjourned while I was sitting there nursing a beer. The registration clerk was friendly and at least knew when to chuckle at my usual turns of phrase, but seemed a little corporate-stiff and operating from a script. That's okay. The room was clean and comfortable, save for the mildew on the bathtub caulking and a loose toilet seat. I was at a loss to find much else wrong... except... ...my reason for one star. The electronic security is oppressive! Most hotels moderate their understandable use of camera surveillance, but cameras here are everywhere. I used to be in that business and understand the justifications more than most, but the density is over the top. Many hotels factor guest privacy into their systematic use of video monitoring, but it's not this one. Too much, and never again. read more

Very dishonest and deceptive. I booked a room at the business rate for late arrival almost a month in advance and when I arrived they had given my room away since they could charge the Farmers Conference a higher rate. They apologized for "accidentally" giving my room away and leaving me stranded at 10pm at night. That sucked. read more

Bad experience. Might as well be an ala cart hotel. Service was slow. No microwaves in the room. There was a line to warm things up. Got all the way up to the room and the keys didn't work. Had to carry everything back down and get new keys read more

Crowne Plaza Springfield - Convention Center - Dirty toliet - Hotels Near Me - Springfield, Illinois

The lobby is quite impressive, but the hotel is a ghost town. There's literally one person that works here in the entire building. I accidentally went down the staff elevator, and had access to the entire kitchen. Not a soul insight. The Starbucks is literally abandoned; someone could poison all the food if they wanted to. No security gate or anything. Completely empty Hotel. The first floor is also completely empty even though that's where many things happen during the daytime. The hotel is in massive disrepair. Even the signs look like they're 100 years old. The rooms themselves look decent. We have not had any issues with the room so far except that there were no sheets so I had to go down to the office to try to request them. the room is also a lot smaller than online pictures read more

Crowne Plaza Springfield - Convention Center - Elevator - Hotels Near Me - Springfield, Illinois

First time coming here. This place is elegant and fancy to put in a place like Springfield. Huge parking lot with tons of things to in walking distance. Check in is on the second floor. Hotel has a bar, a small lounge and a small coffee place too. The rooms are very executive feeling. Great place to sleep at. Great views out the window. Staff is fair but I can pass on the bar. read more

Terribly disappointed. The toilet was clogged in our room when we checked in... No microwave in the rooms. I had thought that maybe they would have microwaves by the ice makers in each floor, nope. The only microwave is on the second floor by the reservation desk. The refrigerator didn't work spoiling the breakfast drinks we brought in. When I went to call about finding the microwave and fixing the toilet, I discovered that the weren't phones in he rooms. I found the number on Google and called multiple times but got no answer. These are basic things that one would expect to have in a hotel at a much lower price point. read more

No soap or shampoo after already in the shower and no time to wait. Nothing done about it Food , incinerated bacon horrible eggs, plastic to go cutlery. Not good. Hole in sheets.. I usually do not write reviews. read more

We spent the weekend here for a convention. Rooms: 3/5 because they were good but not great. Couldn't adjust temperature which made things a bit chilly at night. Service: 2/5 because, while most of the overall staff are excellent, the bartenders and bakery staff were inept. Some of the blame can be attributed to supply issues, but attitudes and performance were woeful. Bartenders kept charging a customers credit card AND billing the room. Did not help that both bartenders were incredibly unorganized and kinda slow. Just a mess. Bakery had Starbucks products but most choices were out. The drinks they did have, they could not make well. Location: 3/5 because the restaurants nearby are mainly fast food or chain restaurants, except for Smokey Bones BBQ, which was FANTASTIC! You'll have to go nearer the Capital for better dining or drinks. Another issue were the inoperable escalators. Both, up and down, were down and led to a ton of issues for people trying to get around. Many of them were elderly and that bothered me a bit. read more

Just checked into our room for a conference. Supposedly the last room in the hotel which is unfortunate because the room is repulsive. We are speaking at the event so the room was covered by the conference otherwise we'd have immediately asked for a refund and stayed elsewhere. The first thing we noticed were white crusty fluids or stains on the couch as we walked in the room. As we went to set our things down we noticed a dirty coffee bar. As I unpacked my suitcase I noticed hair pins, a staple, and crums on the carpet. I went to use the bathroom where I noticed urine on the toilet seat, a used toilet paper roll, and bugs and the sink. I washed my hands and went to open the bathroom door where I noticed what looks like shi* on the door handle. I rubbed it with a wet washcloth and sure enough... it wasn't paint. The room is pungent with Febreeze, absolutely disgusting, and I hate that we have to spend even 1 night here. Since I can't ask for a refund on a hotel I didn't pay for I decided to spend my time here instead. read more

See all

They do a large amount of business here at The Crowne; receptions, conventions, prom, you name it, and it all shows when you walk into this establishment. Worn out and worn off...this place has seen better days. Needs some serious cleaning and updates throughout the hotel to give it a fresh, upscale appearance. Pretty sad state of affairs considering the cost to stay here, and the name alone. Check out some newer hotels on W side of town before settling on the Crowne Plaza. read more

It's supposedly one of the better hotels in Springfield but nothing to write home about. We checked in rather late and the room we were assigned had a broken table so we requested to be moved and was promptly taken care of. Overall I would give it's a 31/2 Stars but since. We don't have the option i will go ahead with a 4. Only because of the polite staff. read more

Crowne Plaza is normally a great place for us to stay anyplace else, but, this one is profoundly dirty and ran down. There was dried liquid covering the refrigerator compartment, food and debris all over the roof top leisure area and the elevators are just nasty. read more

Crowne Plaza Springfield - Convention Center - Dirty elevator - Hotels Near Me - Springfield, Illinois

See all

My husband and I reserved a king room and got a queen, only 1 bath towel and the night table and phone were very dusty Very disappointed read more

So dirty and run down. I checked in and had to ask for another room because the first one had food and garbage around the bed and under the couch. And puddles in the bathroom behind the leaking toilet. And it looks like the toilet hasn't been cleaned in a long time. And nothing has been dusted probably for weeks or months. They moved me 4 rooms away from the first room. Same condition just no puddles in the bathroom. And the refrigerator doesn't work. I will be sleeping in my clothes and leaving early in the morning. I wish I had read the reviews before booking. read more

See all

Wonderful hotel with great service and a team who stands behind their product. Restaurant at night was well staffed

Here for a conference in March 2023. It is apparent that maintenance and upkeep are not on the list for the Crowne Hotel & Convention Center. I am glad I am staying elsewhere nearby. My coworkers who were staying, cancelled their extra dates here for cleaner and cheaper accommodations. read more

What a filthy pigsty, corridor floors looked like they haven't been vacuumed in several days. Thick coating of dust on the headboard. Edges of carpet filthy along the walls. I went to the pool/spa area and the floor was dirty as well. read more

If you are considered Pretty, Petite and a Woman of Color prepare to be insulted. I want to say that I was highly insulted by the treatment I received at your Crowne Plaza Hotel in Springfield, IL on 10/28/2019. (I am a Rewards Member and I was not greeted the same by the all female diverse hotel check-in staff as other members.) The first room, Rm 819, that they gave me the bathroom was not clean and the towels were used and thrown on the towel rack. I called the front office and they kindly said they will give me another room. The second room, Rm 506 smelled so bad (musty foul odor) and had a dead black bug (about an inch and a quarter long) on the bathroom floor and there was a yellowish-brown thick substance on the floor around the perimeter of the toilet. The third room, Rm 905, was already occupied by someone because there was a large purse and small luggage in the room. Maintenance and the Front Desk Manager met me at this room and verified my claim. At this point, I was tired and exhausted from pulling my carry on suitcase, laptop, and large purse. This ordeal ended at 7:30PM (I checked at about 6:15 PM) when I told the Front Desk Manager that I wanted a full refund and a refund for my cold food that I had purchased from a local restaurant. Mind you my food was still in the original room 819. I had to ask for the room key in order to get my food and leave the hotel. Janice returned with the room key and placed it firmly on the counter. Janice, Hotel Manager, did not seem at all understanding of my situation and the front desk clerk to the right of Janice thought the whole ordeal hilarious. She chuckled and smiled the whole time I was explaining to Janice how displeased I was with the service that I received. I did not find any humor in this situation. Instead, it was embarrassing and almost seemed harassing. I left the hotel because I did not want to risk a 4th disaster. My time is more precious. I drove 3.5 long hours (Business travel) to be insulted and treated poorly. I reported this incident to the corporate office and they are just as bad as their local staff. They insist that I stayed at the hotel and keep texting me "How was your stay at our hotel?" I did not stay there, I left...Terrible experience. I must be honest and admit that the non-front desk male staff were very courteous, helpful and friendly. read more

This was the worst hotel I've ever stayed in. Stayed here for 3 nights for a work meeting. Opened the door to my room and the first thing that I saw was the shoveled couch. I knew immediately that the staff didn't pay attention to detail. I then noticed what was blood or ketchup on the wall and motion detectors in the room. My room also had little pieces of confetti on the floor from where the previous guest likely had a party. I asked about the motion detectors but never got a straight answer on why they were in the rooms. The meeting space was horrible. There were stained floors, things floating in the water pitchers and old blood on the bathroom floor. We served food to the attendees but I never ate or drank anything from the hotel. It's clear that no one is this property from the General manager to the line staff cares about the cleanliness of the property. It's the nastiest place I've ever stayed. read more

See all

I was extremely pleased with my stay at the Crowne Plaza in Springfield. The registration team was professional and courteous. They also send these wonderful text messages to check on your satisfaction throughout your stay. The room met my preferences in size, comfort, and cleanliness. I also appreciated the number of outlets and USB ports available in the room for charging my various devices. Finally, the Banquet Team (for the conference) worked quickly and quietly. The meal could have used a wee bit more seasoning. But, still all of the other amenities made for a great stay in Springfield. read more

Ugh I wish I read reviews before booking. This place is old, run down, dirty and grossly mismanaged. Garbage and dirty linens all over the hallways too. Just gross read more

Crowne Plaza Springfield - Convention Center - Hotels Near Me - Springfield, Illinois

See all

Very clean and nice hotel. I was recently there for a convention and it was very accommodating. One main complaint is this is a very large hotel and there are only 3 elevators so you will have to wait a while to use it. We had banquet dinners they served us and I don't know if the wait staff are brought in by the caterer or if they work for the hotel but some of they had horrible attitudes. Overall this hotel was pretty nice. read more

They got roaches and the Window Is not all the way screwed in have a good day! But the do have great service

This is the second time I've been here and only 1 person working the check-in line. There are 11 of us in line and it's taking 10 minutes to check each person in. I've already been in line for 15 min and no one has come to help! Gonna miss my dinner reservation! read more

Getting old and not very nice. Asked for a lower floor, gave us the 10th floor, ask for a room near the elevator. Got a room all the way at the end of the hall with only 1 room further away than ours. The room was small and configured very strange. Tv was hanging off the wall so far that everytime you walked past it, you would run in to it. The ice machine was at the end of the hall in the other direction. No one to help with bags, no complimentary coffee for the guests. Would not recommend staying here! read more

Convention center food staff was great. Otherwise my overall opinion is staff isn't managed well. Came for a convention and the hotel smelled like weed every night. This is a nonsmoking hotel. My room was decently clean and bed was comfortable. Had to ask for linens for pull out couch. Escalator to 1st floor was not in working order and coffee shop staff did not know how to make drinks. read more

Hard to believe this is a crown plaza. The escalator doesn't work and the reception desk is on the second floor. Waited in line for 15 minutes to be told I don't have a reservation. Showed him the confirmation email from IHG. Still couldn't find my room. Showed him the email again. Finally another guest service person sorted it out. Several people were told their rooms were not ready because they didn't have enough staff to clean them. We got to our room and found it not properly cleaned. The windows are filthy. This place is a dump. Nothing works. My next hotel is a Hilton. I'm deleting the IHG app from my phone. Donate my points to a service member. I'm done with holiday inn in any form. read more

Crown plaza room was clean. The equipment in the gym worked and everything was clean. Front desk staff was professional. read more

See all

I stayed here for some business meetings and have to say that I'm rather disappointed with the hotel in general. The hotel room was okay, but smelled like smoke when I first arrived. We had a meeting in one of the conference rooms. The room rate was reasonable, but the hotel wanted to charge us for everything, including $20 a day for power cords! Everything else was overpriced also. The restaurant was very disappointing also, the food was bad, we had glassware with lipstick, and the service was poor. I know this hotel is one of the better ones in Springfield, but I was rather disappointed with the service and cleanliness of the dishes. read more

I will keep this short and sweet, if you have money to burn and spending $200.00 a night at a hotel is ok with you then this is your place. Personally I find that to be a bit much and prefer $100.00 stays else where. The Pool is on the top 14th floor as well as a roof top garden both where awesome however the pool was jam packed around 9:00p.m. The restaurant and bar offer a variety of food and beverage at slightly inflated prices from what you would find in town. Long Distance and anything they can charge you for you will be charged for. Then again you are pretty much guaranteed a clean room and alot of convenience in a quite atmosphere. read more

See all

First impression was nice till I had to go upstairs to check in.... Check in personnel were alright at best... Bar was super expensive I travel a lot this is Springfield IL not Chicago . Room is ok , nice power plant view , broken drawers and the best part all the hotel coffee cups for the same non drinkable coffee had mold all in then .... = not happy Oh and $9.95 for internet your nuts read more

Crowne Plaza Springfield - Convention Center - Hotel room view - Hotels Near Me - Springfield, Illinois

See all

Had a room high up on floor 11. First room had a broken shade, and i wanted to see out the frickin window at the scenery, so we got another room, which was just fine and everything actually worked. It was a nice room, clean, large and well lit. Mini fridge, couch which was large, safe for your valuables. Pool, restaurant, bar, pool, sauna. We did not hit the pool or sauna as a ton of school kids were in the pool. Not my kind of mojo... The bar was very quite on our visit on a Thursday, but I had a Lincoln Lager on tap by Rolling Meadows Brewing, and it rocked! Dark and very tasty. 6$, kind of alot but still, very tasty... UPDATE: I'm thinking the tasty brew I had was NOT Lincoln Lager, as the bartender told me. I went and bought some bottles at the Hy Vee, and Lincoln Lager is totally different. Not nearly as good as the black brew at the bar, and tap vs bottle does not explain the difference. Tons of electrical outlets and charging ports, USB charge ports, very nice! Bathroom was well lit as well and plenty of water pressure in the shower. If I ever come back to Springfield, I would stay here again. Huge parking lot, where you have no trouble finding a spot To avoid where some dingle berry flings open their door and gives you a nice dent! read more