1. Crownland Cemetary

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    Noblesville, IN

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    Crownland Cemetary

    5.0 (3 reviews)
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    Flanner Buchanan - Carmel Funeral and Cremation

    Flanner Buchanan - Carmel Funeral and Cremation

    1.0
    (1 review)

    Our loved one tragically passed away in a motorcycle accident on Sunday. As we were not from the…read morearea, we selected this funeral home based on Google reviews. Having recently buried three family members in Fort Wayne, we are unfortunately familiar with what to expect from professional and compassionate funeral services. Our experience here, however, was exceptionally poor. The director did not greet us with a handshake, nor did she offer even basic courtesies such as water or coffee. When we requested a service date of June 13th, she declined without checking availability, stating we would need to choose Friday, Sunday, or the following week. After leaving the room multiple times, she later returned to admit she had been looking at the wrong calendar and that the date was actually open--but still claimed she could not accommodate the size of our gathering. We asked if the mother could view her son prior to embalming. She declined, stating this was not allowed and that she was unsure of his condition, and told us visitation would not be possible until Saturday. We inquired about completing an assignment of benefits with the insurance company to avoid paying out of pocket. She stated they do not offer this option, instead using a third-party service that charges a 6% fee. She informed us that Marion County charges $20 per death certificate; we later learned the actual cost is $17.50. She quoted $500 for the body transfer from the forensic center, yet we were later told the charge would be $350. During one of her repeated absences from the room, we contacted another funeral home. They were able to meet with us within 20 minutes. Within 30 minutes of our arrival, they had already arranged to bring our loved one into their care and begin preparations so his mother could see him the following day. The difference in service was profound. We were greeted with compassion--a hug, handshake, and refreshments. There was no upselling of services such as death certificates or transfers. They were also able to complete an assignment of benefits directly with the insurance company, allowing costs to be covered without additional fees or out-of-pocket expenses. They lost out in an over 20K transaction. In a time of grief, families deserve empathy, transparency, and professionalism. Unfortunately, our experience here fell far short of those expectations.

    From the owner: FlannerBuchanan - Carmel offers trusted funeral, cremation, and green-burial services tailored to…read morefamilies in Carmel, Westfield, Noblesville, and Fishers. Our historic facility, part of Indiana's pioneering crematory tradition, features flexible event spaces, full catering, and modern audio/visual amenities. With compassionate 24/7 support and a commitment to honoring all traditions, budgets, and lifestyles, our dedicated team ensures every farewell is meaningful and personalized.

    Crownland Cemetary - funeralservices - Updated July 2026

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