CRT replaced the glass in one window. They measured wrong and we ended up with a boarded window until they could come back out. The communication through the whole thing was awful. They had to send someone out to check the window on a 3rd trip and he suggested that they fix the screen in our screen door. Another big mistake. We are not regularly there and he said they could hold it until we were back. I got a call saying it was ready. I called the day before we were going to pick it up to confirm it was ready. The next day when we go for pick up, they say they can't find the door (have lost it!) and they will need to come out and measure for a new door! Outrageous. I would never use them again for anything. Everything is poor about CRT. read more

Communications with CRT were poorly lacking and unclear. An accident left our picture window shattered and exposed, but like the other reviewer, I found them to be quick ONLY with billing. The window was measured and left with exposed glass and glass on the floor. I had communicated that my concern was for liability of guests, first and foremost. The crew who measured left glass on the floor and the interior window uncovered. Only the majority of the shattered tempered glass was removed with a very raw edge and glass particles on the floor. My guest reported getting cut on a glass shard on the floor, even after they returned 3 days after measuring. Very poor attention to detail and instructions. Then less than 24 hours after invoicing for final payment (after half down at initiation of project) they hounded me by phone and text for final payment, which had been sent from my online bank. TERRIBLE customer service, I would highly discourage others from using their services. I was initially told the window would be replaced within days, then it became a week. I was not advised until I prompted by text that they were coming to replace the glass. I had to have a property manager there to supervise the installation and clean up because of my lack of confidence in prior work. Beware. read more

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I don't know about the other reviews, but my experience with CRT was amazing. We had a water leak between the panes of a very large window at our house. CRT worked with the manufacturer to get replacement glass under warranty. The manufacturer took some time to get the glass and sent the wrong size initially. CRT followed up with them, got the correct size glass, and then replaced it promptly. Great job!!! read more

Complete Lack of Response - We have two commercial buildings with PGT Industries windows and doors. Several of the doors and windows have clouded. PGT has confirmed the panes are covered under warranty. CRT is the warranty provider for CRT. Parts were ordered under warranty in January of 2020 based on pictures and measurements submitted to PGT and arrived three months later in mid-April 2020. Per PGT, CRT as their the warranty provider was to check the parts which arrived to assure they matched the warranty order and have them installed in April 2020. CRT never inventoried the parts and consistently put off installation. In March of 2021, two installers finally arrived, found wrong parts sent, and committed to order correct parts and return. Despite multiple attempts to contact Dave at CRT, the company has not responded to any of our attempts to communicate with them. Incorrect parts still sit in a crate on our property. Windows and doors still clouded. Emails and voicemail messages go into a black hole. We deeply regret our purchase of PGT products and have found CRT to be utterly unprofessional and unresponsive. read more

Usually I take my screens for my rental in to be repaired by CRT early in the year to avoid the rush. My husband was sick this year and passed away in March so I was not able to get to the beach in the early months this year. When I finally got my 5 screens in for repair, I was initially was told 3 weeks out; I had renters coming in a week and a half. CRT rushed my order and got it done in 3 days. I appreciate these guys so much, and the work is quality. read more

Dave at CRT was so very helpful and was able to come repair our patio slider door the day after we called for service. He was very easy to work with and conscientious. We are grateful for his aptitude and support to fix our problem. We highly recommend CRT and Dave. Thanks. read more