I had the best associate experience ever. Tyler helped me with a new door and window repair. He…read moremade the process so easy and worked with my repair person over the phone. Kelloggs was also my supplier when I built my home 12 years ago. Thank goodness they are in our community!!!!! The Best!

I've never seen a more poorly run business. They don't return calls, don't tell you when your items…read morehave come in, and don't call you to set up install---you have to chase them down for answers. They finally set up install but installers never showed up--when I call to find out what's going on they tell me the truck broke down. Do you think they had the courtesy to call me???? WORST EVER!!

We contracted on Feb2021 with Southern Scapes Pool & Landscape Design to install a new Latham…read morefiberglass in-ground pool. We met with Tom May about the specifics and he drew up the contract, down deposit made and our target date was Nov2021. Tom said he would draw up a set of plans & get them over to me for review/approval, it was indicated/assumed the plans would be drawn up in a timely manner; the planset was emailed to me in Oct2021. The COVID impacted delivery of the fiberglass pool and it was delayed out for several months. Another email stated we were on the April2022 install pattern. Tom's crew showed up in April and the process began. The hole was dug, pool was set, plumbed and backfilled. The electrical crew showed up and wired everything to the main panel. Concrete was poured for the decking and-at first appearances while it was still wet, it looked great. It was noted that the hand rail cups had shifted position during the pour and troweling. They were moved by the concrete guys while the mix was still plastic, which upset the bond and caused the concrete to chip around the brass cup; they were no longer adhered to the concrete. Approx four weeks after pouring, a crack had developed in one of the deck panels and was traveling in a lateral direction where there was no control joint; it had exceeded 6ft long (visible crack). A second crack was forming from the opposite control joint by the rail cups and was traveling towards the 6ft crack. There were also footprints in the concrete from the concrete crew removing the forms around the mouth of the pool; knee boards were not used to step/kneel on during this process, instead socked feet were used to walk on uncured concrete. Tom came out, inspected and it was determined that the concrete had failed due to a possible improper mix and underlayment. Tom agreed that the whole concrete deck would be removed and they (Southern Scapes) would bear the cost for the replacement. Due to varying schedules, the removal and repouring occurred in Sep2022. A different concrete supplier (CRMP) was used, which is located closer to the site. During the deck removal, the concrete contractor stated he would lay down steel mesh as an additional preventive measure for cracking. On the day of the pour, he stated that his supplier did not have any mesh available, therefore none was laid. Lessons learned/After action: 1: Read the contract closely, if there is a feature/option that was discussed and agreed upon, make sure it is in there before you sign (features/options outside of the standard package). Southern Scapes adheres to the contract and will bring it up when confronted. 2: Communication between contractor and customer was/is very poor, I had to call/text/email numerous times to find out dates/times for onsite events and details. The company does not give periodic updates nor notice when they'll be out to work, they just show up unannounced. 3: Southern Scapes states they do not warrantee the concrete from cracking as stated on their website. Having prior experience working with concrete, I've never had cracking issues after four weeks of initial pouring. 4: There were delays due to supply chain shortages that were very understandable, which I was extremely flexible and compliant with. 5: The overall cost was my driving factor for satisfaction level. There was a great deal of money that went into installing this pool and I expected a highly professional job upon completion. 6: My satisfaction level is very low with the concrete sub-contractor; very poor workmanship on all angles, the final product is typical of a garage floor, not a pool deck. 7: I am completely satisfied with the expert levels of plumbing Tom's crew has and the electrical sub-contractor Tom brought in, very professional and they cleaned up after themselves, leaving no trash. 8: I am also completely satisfied with the fiberglass pool itself, no complaints/regrets on the brand/model we chose. 9: Tom May did honor his word that he would make it right, which he did by replacing all of the concrete at his cost. 10. Working with the co-owner, Christy, was not a pleasant experience. She was more concerned with money and adherence to the contract more than the satisfaction of the customer. 11: Southern Scapes does need to make vast improvements on customer relations, communication, professionalism and workmanship. Without satisfied customers, businesses would not thrive nor survive. 12: Finally, I would recommend Southern Scapes solely based on Tom's action of honoring his word, that carries a lot of weight with me; a man's word is everything in business and elsewhere.

We had excellent service from Tommy from the beginning, when we first inquired about pools, his…read morecompany was the first one to reach out to us. Tommy and his crew were beyond amazing. We meet with him in late spring, he was extremely patient as we changed our minds about the pool lay out, where in the yard to put it and so fourth. After several meeting with Tommy, and 5 quotes later( thankful that he was so patient) he gave us a start date. They actually started the pool a week earlier than what he originally told. Within a week we were able to use the pool. Tommy always kept me abreast of what to expect. I have a beautiful pool in my backyard and I can't say enough about the service and now friendship that he provided!!

We have had See Through tackle a number of projects both large and small at our home in Duck, NC…read more Thus far, this has included carpentry, roof work, some "handyman" tasks inside the house, and others. They are great: Very reasonably priced and very reliable. Nick and Kristi have been very easy to get in touch with and really easy to deal with. They are our go-to source for help with nearly anything.

Sea Thru is our go to contractor and their work is always excellent. They have replaced decking…read moreand railings, built custom gates, done outside repairs and inside painting. Communication with office is exceptional providing status on work and answering questions. We highly recommend Sea Thru for their professionalism, dependability and ease in working with them.

Although the selection was somewhat limited compared to the big box stores, the installation was…read moreexcellent and the owner, Mr. Sellers, promptly came to our house to correct a pucker in the seam between the old carpet and the new at a doorway.

After a horrible experience at a competitor, we went to Mill End in Harbinger in search of a good…read moreprice on quality carpet for a master bedroom. Sue was very helpful and attentive. She listened to our budget restrictions and what we wanted and suggested a particular product. She also came out to our house to do a final measurement to ensure that the price was accurate and minimized waste so we didnt overpay. The carpet is beautiful and we are so glad we took her suggestion! Their price was competitive with other local carpet businesses, but the service far surpassed the others!

I'm rating the website. It shows all the collection. But it no way can you click on a set you like…read moreand see the information. I like to check all the information, as in size, weight, etc., before I go in the store.

We were in need of a dresser, just the right size. Not too long, too short or too high ~ and we…read morefound it at Ambrose. The ordering on the phone after seeing it in person with Todd Dozier was a breeze! We arranged delivery and the two delivery fellows carried this heavy well constructed dresser to where we needed it. I'm hoping to add a comfy chair to this new primary suite and will certainly check out what Ambrose has to offer.

I can't say enough about this company... They are the BEST. We had 2 sets of shutters put on. They…read morelook great, and Ian was fabulous in every way. He is on site for all his jobs and his crew are the best. They make sure everything is perfect, regardless of the size of the job. Ian took so much time with us, showing us different colors, different sizes and prices are great. You can't go wrong with Hurricane Shutters. Both he and his crew are the best!!!! Wish I could post a pic but not too good at that. They make the house..

CCPR team did excellent work and were considerate of both rental and owner needs. Would highly…read morerecommend

No surprises because communication is a high priority with CCPR…read moreFrom quote to our walk through CCPR was extremely professional Our house looks awesome and the price was reasonable

Stay Away! Granite is soft and scratches too easy…read more Hunter is too buisy to even come by to repair or polish All he cares about is making money and the price is way high considering he doesn't service what he installs

We could not have been more pleased with the outstanding job Hunter did on our quartzite…read morecountertops. Office manager Gayle did a wonderful job walking us through the process. We feel Hunter went beyond being an excellent craftsman to being a true artist on our project. We highly recommend Hunter, especially if you are looking for something beautifully unique.