David and Sandy were unprofessional and condescending. Upon arriving at the job site, they were…read morepleasant, but began rushing through things quickly, didn't bother taking measurements, nor photos. Sandy said that she handled the administrative side on the business and would be in contact by the end of the day through email to send a quote, and other pertinent documentation to begin the process of the job. I never received a call that day, nor a text, nor did she ever ask for my email. Two days later, I had to call Sandy to ask If she could send me the estimate, to an email which i provided through a text to her personal number. Sandy apologized, saying she had a meeting and that she was having a surgical procedure done but would get it to me later that day. No call, no text, no email nothing. The next day I call, and she says she "is working on the quote, will have it to me by the end of the day." The end of the day comes, and nothing happens. I finally text her to ask if they actually want the job or not. As anyone reading this review would know, septic and sewage problems need to be handled promptly. Sandy made more excuses about measurements, designs and calculations needing to be done, (which I would assume were done already, if they were meaning to be sent to me 'that night' every other day.) She then proceeds to insinuate that I'M the one who forgot about their surgery. I told them if they can't be honorable with their word, show integrity and humility, then I don't need to do business with them. Find someone who won't string you along when you need help with your sewage issues, these two clearly do NOT care about their customers and have no integrity.

From the owner: Aquatech Septic & Underground, LLCis a woman-owned construction company that specializes in…read moreunderground construction. Since its beginnings in 1998, Aquatech Septic & Underground, LLC has experienced strong steady growth through client satisfaction and quality work.

give these guys a shot great customer service , prompt and courteous I had to get Pumping service…read morefor my RV i Was clueless on what todo Having a bad day and they just took care of it all for me thanks guys

Anthony is professional! He worked around my schedule and got it donw. Pony Express pumps poop no…read moreproblem.

Wish I could give ten stars. Anthony at Pony Express is professional, prompt and extremely…read morereasonable on pricing. I had called Potty Time to pump out my overflowing septic tank. They may be great at porta potties, but should not be presenting themselves as offering any septic services. I wish I hadn't learned that the hard - and very expensive - way. My 4 year old septic tank was overflowing, so I called them to come pump it out. The woman on the phone said it would be $550+ (don't recall the exact amount) to have no more than 1200 gallons (their max) pumped. The service tech they sent out spoke no English and, sadly, my Spanish is limited. He was a nice guy, but we couldn't communicate and ended up having to call a friend to translate things he was asking/telling me. About a week after he was here, my yard was filling with water from the tank again. I called Potty Time. They said they couldn't do anything and that I should call a plumber or septic service specialist. I called Pony Express. Man, oh, man! I wish I had called them first. Anthony was fantastic! He came out promptly, found that the filter hadn't been cleaned and the solids hadn't been removed. He fixed everything at an insanely generous price. I will never call anyone else and, if you're wise. Neither will you.

noticed posts are old. 2-12-25 didn't even use them on job , communication terrible had to keep…read morecalling , was told by Jose parts are 2 weeks out didn't ask me for any money to order parts which I would have paid . 3 weeks later office calls wanting money so parts were never ordered. needed this job done in a timely manner, and also if you are going to lie keep all the lies straight will never recommend this company

Second time using them. The first time was perfect service. Back then we didn't know where our lid…read morewas and they helped us locate it and dig it out (2 counts for the first service) The reason we deducted stars is today's attempt at service was a fiasco. We had a confirmed afternoon appointment so of course our day was scheduled around them. To get told they came 5 hours early and decided that since we didn't answer to just leave. Also claimed to not know where our lid is and they checked . Nope we have cameras they rang the doorbell and left. This is why they have a low score